Quickstart-unity: iOS Analytics events not showing up

[brunok8]

Hi!

I put the Firebase plugin in my Unity application and everything went fine (Android version). I tried with the iOS version but it is not logging the events. I know the events take a few hours to appear but they are not appearing either after 1 day or in debug mode.

For debug mode, I've put the "-FIRAnalyticsDebugEnabled" argument, just like the tutorial (https://firebase.google.com/docs/analytics/ios/events#view_events_in_the_xcode_debug_console). On another site (https://support.google.com/firebase/answer/7201382?hl=pt&utm_id=ad), I realized that there is another argument "-FIRDebugEnabled". I tried both of them but none logged my events.

Another thing I noticed is that the "GoogleService-Info.plist" file that I downloaded on the Firebase website comes with the variable "IS_ANALYTICS_ENABLED" = false. It does not say anything in the tutorial (https://firebase.google.com/docs/analytics/unity/start?hl=pt-br) but I put it true.

Am I doing something wrong?

[stewartmiles]

You're enabling data collection
https://github.com/firebase/quickstart-unity/blob/master/analytics/testapp/Assets/TestApp/UIHandler.cs#L66
?

On Tue, Jun 27, 2017 at 11:22 AM, brunok8 [e-mail] wrote:

Hi!

I put the Firebase plugin in my Unity application and everything went fine
(Android version). I tried with the iOS version but it is not logging the
events. I know the events take a few hours to appear but they are not
appearing either after 1 day or in debug mode.

For debug mode, I've put the "-FIRAnalyticsDebugEnabled" argument, just
like the tutorial (https://firebase.google.com/docs/analytics/ios/events#
view_events_in_the_xcode_debug_console). On another site (
https://support.google.com/firebase/answer/7201382?hl=pt&utm_id=ad), I
realized that there is another argument "-FIRDebugEnabled". I tried both of
them but none logged my events.

Another thing I noticed is that the "GoogleService-Info.plist" file that I
downloaded on the Firebase website comes with the variable
"IS_ANALYTICS_ENABLED" = false. It does not say anything in the tutorial (
https://firebase.google.com/docs/analytics/unity/start?hl=pt-br) but I
put it true.

Am I doing something wrong?

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[brunok8]

Yes! I'm enabling data collection like the example.

I guess my xcode console can help (I don't know why exactly it's putting the same code twice):

2017-05-29 12:54:41.638343 brincando[22620:5072036] [Firebase/Analytics][I-ACS023105] Event is not subject to real-time event count daily limit. Marking an event as real-time. Event name, parameters:
post_score,
{
firebase_screen_id (_si) = -396951154609863799;
score = 42;
firebase_screen_class (_sc) = UnityDefaultViewController;
firebase_realtime (_r) = 1;
firebase_debug (_dbg) = 1;
firebase_event_origin (_o) = app;
}
2017-05-29 12:54:41.640 brincando[22620] [Firebase/Analytics][I-ACS023105] Event is not subject to real-time event count daily limit. Marking an event as real-time. Event name, parameters:
post_score,
{
firebase_screen_id (_si) = -396951154609863799;
score = 42;
firebase_screen_class (_sc) = UnityDefaultViewController;
firebase_realtime (_r) = 1;
firebase_debug (_dbg) = 1;
firebase_event_origin (_o) = app;
}

2017-05-29 12:54:41.646107 brincando[22620:5072192] [Firebase/Analytics][I-ACS012018] Saving bundle. size (bytes): 415
2017-05-29 12:54:41.648 brincando[22620] [Firebase/Analytics][I-ACS012018] Saving bundle. size (bytes): 415

2017-05-29 12:54:41.657411 brincando[22620:5072026] [Firebase/Analytics][I-ACS023116] Bundle added to the upload queue. BundleID, timestamp (ms): 13, 1496073280620
2017-05-29 12:54:41.658 brincando[22620] [Firebase/Analytics][I-ACS023116] Bundle added to the upload queue. BundleID, timestamp (ms): 13, 1496073280620

2017-05-29 12:54:41.678965 brincando[22620:5072026] [Firebase/Analytics][I-ACS023038] Uploading events. Elapsed time since last successful upload (s): 21.54594898223877
2017-05-29 12:54:41.679 brincando[22620] [Firebase/Analytics][I-ACS023038] Uploading events. Elapsed time since last successful upload (s): 21.54594898223877

2017-05-29 12:54:41.681181 brincando[22620:5072026] [Firebase/Analytics][I-ACS023039] Measurement data sent to network. Timestamp (ms), data: 1496073281675,
2017-05-29 12:54:41.681 brincando[22620] [Firebase/Analytics][I-ACS023039] Measurement data sent to network. Timestamp (ms), data: 1496073281675,

2017-05-29 12:54:41.690525 brincando[22620:5072050] [Firebase/Analytics][I-ACS900000] Uploading data. Host: https://app-measurement.com/a
2017-05-29 12:54:41.690 brincando[22620] [Firebase/Analytics][I-ACS900000] Uploading data. Host: https://app-measurement.com/a

2017-05-29 12:54:41.747085 brincando[22620:5072192] [Firebase/Analytics][I-ACS901006] Received SSL challenge for host. Host: https://app-measurement.com/a
2017-05-29 12:54:41.747 brincando[22620] [Firebase/Analytics][I-ACS901006] Received SSL challenge for host. Host: https://app-measurement.com/a

2017-05-29 12:54:41.849945 brincando[22620:5072050] [Firebase/Analytics][I-ACS023044] Successful upload. Got network response. Code, size: 204, 0
2017-05-29 12:54:41.850 brincando[22620] [Firebase/Analytics][I-ACS023044] Successful upload. Got network response. Code, size: 204, 0

2017-05-29 12:54:41.860015 brincando[22620:5072036] [Firebase/Analytics][I-ACS002002] Measurement timer scheduled to fire in approx. (s): -0.2379031181335449
2017-05-29 12:54:41.860 brincando[22620] [Firebase/Analytics][I-ACS002002] Measurement timer scheduled to fire in approx. (s): -0.2379031181335449

2017-05-29 12:54:41.860374 brincando[22620:5072036] [Firebase/Analytics][I-ACS023028] Upload task scheduled to be executed in approx. (s): -0.2379031181335449
2017-05-29 12:54:41.860 brincando[22620] [Firebase/Analytics][I-ACS023028] Upload task scheduled to be executed in approx. (s): -0.2379031181335449

2017-05-29 12:54:41.878356 brincando[22620:5072050] [Firebase/Analytics][I-ACS023024] No data to upload. Upload task will not be scheduled
2017-05-29 12:54:41.878 brincando[22620] [Firebase/Analytics][I-ACS023024] No data to upload. Upload task will not be scheduled

2017-05-29 12:54:41.878814 brincando[22620:5072050] [Firebase/Analytics][I-ACS002003] Measurement timer canceled
2017-05-29 12:54:41.880 brincando[22620] [Firebase/Analytics][I-ACS002003] Measurement timer canceled

[stewartmiles]

Have you tried enabling debug view to verify events are being sent from the
device?

https://firebase.google.com/docs/analytics/debugview

From the log it looks like the events are being uploaded somewhere. It
makes me wonder whether your GoogleServices-Info.plist is the config
associated with the project you're trying to log data to.

On Tue, Jun 27, 2017 at 11:58 AM, brunok8 [e-mail] wrote:

Yes! I'm enabling data collection like the example.

I guess my xcode console can help (I don't know why exactly it's putting
the same code twice):

2017-05-29 12:54:41.638343 brincando[22620:5072036] [Firebase/Analytics][I-ACS023105]
Event is not subject to real-time event count daily limit. Marking an event
as real-time. Event name, parameters:
post_score,
{
firebase_screen_id (_si) = -396951154609863799;
score = 42;
firebase_screen_class (_sc) = UnityDefaultViewController;
firebase_realtime (_r) = 1;
firebase_debug (_dbg) = 1;
firebase_event_origin (_o) = app;
}
2017-05-29 12:54:41.640 brincando[22620] [Firebase/Analytics][I-ACS023105]
Event is not subject to real-time event count daily limit. Marking an event
as real-time. Event name, parameters:
post_score,
{
firebase_screen_id (_si) = -396951154609863799;
score = 42;
firebase_screen_class (_sc) = UnityDefaultViewController;
firebase_realtime (_r) = 1;
firebase_debug (_dbg) = 1;
firebase_event_origin (_o) = app;
}

2017-05-29 12:54:41.646107 brincando[22620:5072192] [Firebase/Analytics][I-ACS012018]
Saving bundle. size (bytes): 415
2017-05-29 12:54:41.648 brincando[22620] [Firebase/Analytics][I-ACS012018]
Saving bundle. size (bytes): 415

2017-05-29 12:54:41.657411 brincando[22620:5072026] [Firebase/Analytics][I-ACS023116]
Bundle added to the upload queue. BundleID, timestamp (ms): 13,
1496073280620
2017-05-29 12:54:41.658 brincando[22620] [Firebase/Analytics][I-ACS023116]
Bundle added to the upload queue. BundleID, timestamp (ms): 13,
1496073280620

2017-05-29 12:54:41.678965 brincando[22620:5072026] [Firebase/Analytics][I-ACS023038]
Uploading events. Elapsed time since last successful upload (s):
21.54594898223877
2017-05-29 12:54:41.679 brincando[22620] [Firebase/Analytics][I-ACS023038]
Uploading events. Elapsed time since last successful upload (s):
21.54594898223877

2017-05-29 12:54:41.681181 brincando[22620:5072026] [Firebase/Analytics][I-ACS023039]
Measurement data sent to network. Timestamp (ms), data: 1496073281675,

2017-05-29 12:54:41.681 brincando[22620] [Firebase/Analytics][I-ACS023039]
Measurement data sent to network. Timestamp (ms), data: 1496073281675,

2017-05-29 12:54:41.690525 brincando[22620:5072050] [Firebase/Analytics][I-ACS900000]
Uploading data. Host: https://app-measurement.com/a
2017-05-29 12:54:41.690 brincando[22620] [Firebase/Analytics][I-ACS900000]
Uploading data. Host: https://app-measurement.com/a

2017-05-29 12:54:41.747085 brincando[22620:5072192] [Firebase/Analytics][I-ACS901006]
Received SSL challenge for host. Host: https://app-measurement.com/a
2017-05-29 12:54:41.747 brincando[22620] [Firebase/Analytics][I-ACS901006]
Received SSL challenge for host. Host: https://app-measurement.com/a

2017-05-29 12:54:41.849945 brincando[22620:5072050] [Firebase/Analytics][I-ACS023044]
Successful upload. Got network response. Code, size: 204, 0
2017-05-29 12:54:41.850 brincando[22620] [Firebase/Analytics][I-ACS023044]
Successful upload. Got network response. Code, size: 204, 0

2017-05-29 12:54:41.860015 brincando[22620:5072036] [Firebase/Analytics][I-ACS002002]
Measurement timer scheduled to fire in approx. (s): -0.2379031181335449
2017-05-29 12:54:41.860 brincando[22620] [Firebase/Analytics][I-ACS002002]
Measurement timer scheduled to fire in approx. (s): -0.2379031181335449

2017-05-29 12:54:41.860374 brincando[22620:5072036] [Firebase/Analytics][I-ACS023028]
Upload task scheduled to be executed in approx. (s): -0.2379031181335449
2017-05-29 12:54:41.860 brincando[22620] [Firebase/Analytics][I-ACS023028]
Upload task scheduled to be executed in approx. (s): -0.2379031181335449

2017-05-29 12:54:41.878356 brincando[22620:5072050] [Firebase/Analytics][I-ACS023024]
No data to upload. Upload task will not be scheduled
2017-05-29 12:54:41.878 brincando[22620] [Firebase/Analytics][I-ACS023024]
No data to upload. Upload task will not be scheduled

2017-05-29 12:54:41.878814 brincando[22620:5072050] [Firebase/Analytics][I-ACS002003]
Measurement timer canceled
2017-05-29 12:54:41.880 brincando[22620] [Firebase/Analytics][I-ACS002003]
Measurement timer canceled

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[brunok8]

Yes, I used the Debug View with the Android version and It works perfectly! =D

I saw two different arguments to use on iOS version, which one is the right one?
1) -FIRAnalyticsDebugEnabled (https://firebase.google.com/docs/analytics/ios/events#view_events_in_the_xcode_debug_console)

2) -FIRDebugEnabled (https://support.google.com/firebase/answer/7201382?hl=pt&utm_id=ad)

Is there some way to check if my GoogleServices-Info.plist it's ok? The bundle Id is the same as my game.

Thanks again!

[stewartmiles]

You need to use -FIRDebugEnabled to enable debug mode.

The easiest way to verify your GoogleServices-Info.plist is to download the
config file from your project on the Firebase Console and use "diff
path_to_plist_in_your_xcode_project path_to_downloaded_plist" to compare
them. The config is not just based upon the game bundle ID, it's also
based upon API key etc.

On Tue, Jun 27, 2017 at 2:26 PM, brunok8 [e-mail] wrote:

Yes, I used the Debug View with the Android version and It works
perfectly! =D

I saw two different arguments to use on iOS version, which one is the
right one?

1.

-FIRAnalyticsDebugEnabled (https://firebase.google.com/
docs/analytics/ios/events#view_events_in_the_xcode_debug_console
https://firebase.google.com/docs/analytics/ios/events#view_events_in_the_xcode_debug_console
)
2.

-FIRDebugEnabled (https://support.google.com/
firebase/answer/7201382?hl=pt&utm_id=ad
https://support.google.com/firebase/answer/7201382?hl=pt&utm_id=ad)

Is there some way to check if my GoogleServices-Info.plist it's ok? The
bundle Id is the same as my game.

Thanks again!

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[brunok8]

Ok! I use the -FIRDebugEnabled but still it's not working.

I downloaded a new version of my GoogleServices-Info.plist and tried to diff with the other one in my project and they are the same one.
This GoogleServices-Info.plist comes with the "key > IS_ANALYTICS_ENABLED = false". Is that right? I tried to put true but still I don't receive the events.

[stewartmiles]

Did you follow the debug view instructions with -FIRDebugEnabled ?
https://firebase.google.com/docs/analytics/debugview

Are you 1000% sure the GoogleServices-Info.plist matches the one included
in your xcode project as well?

Did you try our sample application with your GoogleServices-Info.plist to
see whether you get the same behavior?
https://github.com/firebase/quickstart-unity/tree/master/analytics/testapp

On Thu, Jun 29, 2017 at 6:05 PM, brunok8 [e-mail] wrote:

Ok! I use the -FIRDebugEnabled but still it's not working.

I downloaded a new version of my GoogleServices-Info.plist and tried to
diff with the other one in my project and they are the same one.
This GoogleServices-Info.plist comes with the "IS_ANALYTICS_ENABLED". Is
that right? I tried to put true but still I don't receive the events.

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[stewartmiles]

Any update on this?

[stewartmiles]

@brunok8 it's been a few weeks and we haven't heard from you so I'll assume your issue is resolved. Let me know if it isn't.

[lucianocheng]

For anyone finding this, just wanted to call out that enabling data collection (as indicated above) via calling this on your first script will typically fix this issue:

FirebaseAnalytics.SetAnalyticsCollectionEnabled(true);

I had the same issue: worked on android but not iOS. No idea why this works, but they should really make this more clear in the docs for Firebase Analytics if this is a true requirement.

Also confusing was that I did have something in the logs relating to Firebase Analytics before making the SetAnalyticsCollectionEnabled call (below). Note that seeing a single log entry like the line below does not indicate Firebase Analytics is on and tracking properly.

[Firebase/Analytics][I-ACS031010] Tracking view controller.

[premtemp]

I am having the same issue . No event are written to firebase .
here my snippet

              if ($window && $window['FirebasePlugin']) {
                 FirebaseAnalytics.SetAnalyticsCollectionEnabled(true);
                 $window['FirebasePlugin'].setUserProperty('logon_type', 'demo');
                 $window['FirebasePlugin'].logEvent("favorites_action", { action: 'add', type: 'business'});
              }

same issue

Jan 19 10:43:25 : [Firebase/Analytics][I-ACS031010] Tracking view controller. Class, ID: UIAlertController, 3989636212487860277
Jan 19 10:43:25 [4871] : [Firebase/Analytics][I-ACS031006] View controller already tracked. Class, ID: UIAlertController, 3989636212487860277

Jan 19 10:43:30 [4871] : [Firebase/Analytics][I-ACS025019] User property not set. Call +[FIRApp configure]: logon_type
Jan 19 10:43:30 [4871] : [Firebase/Analytics][I-ACS025018] Event not logged. Call +[FIRApp configure]: favorites_action

Android works.. cannot get iOS to work

[stewartmiles]

@premtemp it looks like FirebaseApp is not configured, configuring your app using FirebaseApp.CheckAndFixDependenciesAsync() e.g https://github.com/firebase/quickstart-unity/blob/master/analytics/testapp/Assets/TestApp/UIHandler.cs#L41 ?

[smhk]

just a note

FirebaseAnalytics.SetAnalyticsCollectionEnabled(true);

on iOS that is:

AnalyticsConfiguration.shared().setAnalyticsCollectionEnabled(true)

[ds-talktalk]

I'm having this same issue and I can't figure out how to fix it.
Has anyone here found a solution?

[niraj-bpsoftware]

Having same issue. Getting error:

My environment:
Windows
Visual Studio 2017 version 15.8.9
Nuget Packages:
Xamarin.Firebase.iOS.Analytics - 5.1.4
Xamarin.Firebase.iOS.Core - 5.1.3
Xamarin.Firebase.iOS.InstanceID - 3.2.1

@smhk @stewartmiles , any idea how to fix it in Xamarin Visual Studio?

I am adding following lines
Firebase.Analytics.Loader loader1 = new Firebase.Analytics.Loader(); Firebase.InstanceID.Loader loader2 = new Firebase.InstanceID.Loader(); Firebase.Core.App.Configure(); AnalyticsConfiguration.SharedInstance.SetAnalyticsCollectionEnabled(true);
before return base.FinishedLaunching(app, options);
in
FinishedLaunching event in AppDelegate

[stewartmiles]

@niraj-bpsoftware the Xamarin SDK is authored and maintained by Microsoft and some open source contributors you can report bugs / ask them about it here https://github.com/xamarin/GooglePlayServicesComponents/

[niraj-bpsoftware]

Ok thanks @stewartmiles