The game main menu is empty, with no logo, but fully operational, I believe the game has a video playing after entering for the first time, but it simply doesn't play, trying to manually trigger any cutscenes in the galery mode also doesn't work.
Also, the game says there is no Network data available, so I can't get online.
There is one more problem, this window appears after exiting the game:
Any video/main menu trigger. And trying to get online on the menu/loading the game.
After some testing I found that even on Windows, after having played the game on Linux, I can't connect to the servers. Some other people seem to be having the same problem from what I've seen on the Steam Forums. Even with a new save data and on Windows, I think playing on Linux right now somewhat flags the account, or something like that preventing from going online.
I emailed Bandai and got a response that their team was aware of the online issues, and that it was redirected to and internal team to see if it could be fixed.
It seems that right now I can finally go to online on Windows, as I don't wanna risk not being able to go online again if I play on Linux, I'm gonna wait and see if someone tests and see if they can play online on a Linux Distro and also if the cutscenes issue is still present or not.
Hello @zKhrona, please add PROTON_LOG=1 %command%
to the game's launch options and drag and drop the generated $HOME/steam-$APPID.log into the comment box.
Hey @kisak-valve, thanks, I updated it with the log now.
SOULCALIBUR VI: no connection to online servers (544750)
Issue transferred from https://github.com/ValveSoftware/Proton/issues/1784.
@sudodude posted on 2018-10-19T15:39:59:
No online play/connection to online server available.
Start the game, an error message appears: Network data could not be retrieved. If you begin the game in this state, you will be unable to use online features.
Also, a wine error message appears after exiting the game.
This network deal is pretty serious; apparently if you start up the game at all in Proton, you can't even go online anymore in Windows.
https://steamcommunity.com/app/544750/discussions/0/1735468061770563880/
Yep, it seems like some account flagging, I emailed Bandai to see if there is anything that could be done to fix it. I've done some testing on Windows, in fact I'm the one quoted in the PSA you linked actually.
@kisak-valve Requesting an XAudio2 label for this game...
Just as and Update: It seems I'm able to go online now, at least on Windows, I don't know if I will still be able to go online on Linux right now, and to be honest, I don't wanna try it right now and risk not being able to go online again.
But, Bandai responded to my email a few hours ago saying that they aknowleged the online problem and redirected it to their internal team. This might be the result of peoples report on this.
ALso, since I'm not going to Linux right now, I can't test if the cutscenes are still not triggering. Hopefully someone can test it out.
The issue with the SOULCALIBUR VI network error is now understood to be caused by a bug in the Proton Steamworks implementation of leaderboards data. The bug causes the Steam client to upload corrupt entries to the backend, which causes the game client to fail network initialization on all platforms. We will be deploying a fix in Proton as well as deleting the corrupt data for affected accounts. Due to the design of online data for that title, it also appears that affected accounts end up fixing themselves after a couple days of not attempting to log in through Steam Play. It's possible there are more network issues masked by this one, but none are known as of yet. There are also other issues affecting this title at the moment, such as missing FMVs and occasional client freezes on startup.
As with any issue specific to Steam Play, please remember to get support directly from Valve through this tracker, rather than reaching out to the original developers directly. This is especially important in this early beta stage, as these issues are largely outside their control, and developers of Windows titles are not typically equipped to deal with these issue reports.
It would seem the only cutscene now not triggering for me is the one on the title screen.
I have a different network problem, the region of my game: Its shown as world map while i would like it to show as region Europe. Not sure how the game determines that. According to https://steamcommunity.com/app/544750/discussions/0/1735468061763660479/ it can be set in the windows control panel. My experiments doing something similar in wine weren't successful. Changing LC_MESSAGES or LC_CTYPE, setting LC_ALL all came to nothing. My system locale is already set to de_DE.utf8.
$ locale
LANG=de_DE.UTF-8
LC_CTYPE="de_DE.UTF-8"
LC_NUMERIC="de_DE.UTF-8"
LC_TIME="de_DE.UTF-8"
LC_COLLATE="de_DE.UTF-8"
LC_MONETARY="de_DE.UTF-8"
LC_MESSAGES=en_US.utf8
LC_PAPER="de_DE.UTF-8"
LC_NAME="de_DE.UTF-8"
LC_ADDRESS="de_DE.UTF-8"
LC_TELEPHONE="de_DE.UTF-8"
LC_MEASUREMENT="de_DE.UTF-8"
LC_IDENTIFICATION="de_DE.UTF-8"
LC_ALL=
I bought the game on winter sale, so a few things to add here. First, I have the same situation as the previous commenter: my region is not properly detected. And I also get the error dialog on exit.
Next and more pressingly: it does not work for me at all on Proton 3.16-6. I just get a dialog box that says "the server is not reachable." I have to use Proton 3.16-4 to make it start, but it does work fairly well when I do. So something between 3.16-5 and 3.16-6 broke SCVI's Denuvo implementation.
Aside from not being able to fight US players only looking for other US players, I took my PS4 D2-rank skills and went through an absolute tear through ranked mode with whoever I could fight. It'd be perfect if my region was set properly, and if videos worked.
Hello @TiZ-EX1, please copy your system information from steam (Steam
-> Help
-> System Information
) and put it in a gist, then include a link to the gist in this issue report. Also, with Proton 3.16-6, please add PROTON_LOG=1 %command%
to the game's launch options and drag and drop the generated $HOME/steam-$APPID.log into the comment box.
@kisak-valve thank you, here is the gist with my system info. And here is steam-544750.log.
err:winediag:schan_imp_init Failed to load libgnutls, secure connections will not be available.
looks like the line of interest in the log.
Probably goes along with Support for gnutls >= 3.0, which should fix many networking issues with games. Note the Steam runtime doesn't ship this yet, so your distribution will need to provide it. For users on distros that don't provide this, Steam Play will still use the Steam runtime library as before. When the Steam runtime is updated, this will be available for all users. In our testing, we saw improvements in Eve Online, DOOM (2016) multiplayer, and HELLDIVERS.
in 3.16-6. Maybe check if you have the libgnutls30
package and if adding it makes a difference?
I already have it installed. Do I need the 32-bit version too? (EDIT: I have the 32-bit one installed already too.)
Hi there. So I got SCVI to work in Proton 3.16-6 by exporting STEAM_RUNTIME_PREFER_HOST_LIBRARIES=1
. So I guess some interaction between the runtime and the host libraries was causing stuff to not work.
Now I just have the regional trouble. All the guides for fixing this on Windows say you have to set your region and country in the control panel. HKCU/Control Panel/International
in the prefix's registry looks right though, identical to my Windows VM at work.
The recent runtime update that added gnutls 3 allows SCVI to work on my system with Proton 3.16-6 without STEAM_RUNTIME_PREFER_HOST_LIBRARIES=1
.
i would like to add that i too am experiencing issues mentioned in this compatibility report:
the game starts and exits cleanly, no wine error messages appear on start or exit.
arcade mode can be played and completed and training mode also works.
here is my system info and a PROTON_LOG, where proton 3.16-6-beta was selected and steam was started with "export STEAM_RUNTIME_PREFER_HOST_LIBRARIES=1".
i have so far also tried it with proton 3.7-8, without STEAM_RUNTIME_PREFER_HOST_LIBRARIES, with steam-native and using wine 4.0 with lutris and windows steam, with the exact same issues.
Small update:
Thank you so much for figuring out the region fix!! My laptop's dGPU is out of commission until my replacement battery arrives--it uses it to stablize the extra power draw--but as soon as it arrives I'll be so happy to be free from the misery of PS4 netplay. <3
I may just run the game on the Intel iGPU to test the region fix and also see how it does anyways. Regarding videos, did you install anything in addition to mfplat, or just that?
@TiZ-EX1 I used https://github.com/tonix64/python-installcab to install all DLLs of that framework.
I added a line in the python script for mfplay, I installed only the 64bit version.
@kisak-valve @TiZ-EX1 it looks like the regression tag can be removed since the problem centered on the gnutls30 update which is now out of the beta and into general population steam-runtime?
Tentatively removed.
Confirming the region fix. USA's country code is 244, and region is set correctly when I check my player license in-game.
Do the logo still not visible? I wonder why that happened. By the way I'm from Chile and I didn't have issues with my network region
The title screen logo, as well as other in-game cinematics, likely require Media Foundation.
Is there a way to install media foundation in the game prefix?
SoulCalibur VI - Problems with patterns and stickers
Issue transferred from https://github.com/ValveSoftware/Proton/issues/2716.
@Kolbarten posted on 2019-05-19T22:14:08:
<System Information copy / paste omitted, please see #2716>
<Excessively long copy spew omitted, please see #2716>
In Soul Calibur VI, during Proton 4.2-3 install, it ran smoothly, with some rare crashes. But with 4.2-4, anytime a character with an added sticker or pattern appear in battle, the game either crashes or gets really slow. It only happens to created characters who have added textures. When using the original cast, even Tira, who has tattos, the game runs as well as before.
I use a custom character who makes very extensive use of patterns and stickers, and I don't notice any problems. I've been playing this game very extensively through Steam Play, even gone as far to use it as a tournament setup in a pinch. My current GPU is a 2070 Max-Q, and my previous one was a 1060. I notice your GPU is a 750. Is it possible that GPU generation differences are part of the problem?
EDIT: I did just remember something, though. When Proton 4.2-4 came out, I upgraded DXVK to 1.2 immediately. Could you try upgrading DXVK in your Proton installation? If that doesn't help, it could be that your GPU doesn't support the Vulkan extension used in DXVK 1.1.1. You could try downgrading DXVK to 1.0 to see if it affects things positively.
I'll be honest, as always, Linux and Ubuntu are still new things to me, although I'm learning quite fast what to do and what not to do.
When you mencioned the GPU, I tweaked on Nvidia X Server Settings a bit to see what happened. Now the game runs as smooth as before, although with a rare crash when adding or moving a sticker.
Now there's another problem, one that has been mencioned before here and on ProtonDB: the story mode's prologue doesn't work. I click it, the screen goes black and so it stays until the game is closed from outside. The game doesn't show a crash report or anything of the sort, it just freezes on the black screen indefinitely. Has someone found a solution already?
In-game videos require Media Foundation. The title screen isn't affected because it's not waiting for the video to finish to do anything, but other cinematics are.
@TiZ-EX1 Did you get the in game video to play?
Ah, I did not. Sorry, that's my bad. I misread earlier comments on the issue.
Proton 4.2-8 causes "failed to retrieve network data" error which disallows usage of network features. Same as #2629 maybe?
Can confirm, 4.2-8 break the network functions for this game. Setting this game to proton 3.16 makes it work again.
It's better to use the beta branch that rolls back to 4.2-7. Library -> Tools -> Proton 4.2, right click, Properties -> Betas -> 4.2-7 in the dropdown.
Per "Fixes for multiplayer functionality in Mordhau, SOULCALIBUR VI, and others with problems from 4.2-8." in the Proton 4.2-9 update, please opt out of the Proton 4.2 beta branch and retest the networking issue.
Seems to work again with 4.2-9.
Also confirming it works with 4.2-9. DXVK 1.2.3 on top also gets rid of the error dialog on exit.
SOULCALIBUR VI does not start. No errors appear. The game just stops running. Even the logo does not appear. Tried to run on all available proton versions with the same result.
Proton logs can be downloaded here:
https://www.dropbox.com/s/qdl4viqxg8mydoc/steam-544750.zip?dl=0
Sorry even the zipped log file has a size 43.6MB. Therefore, I can not upload it here.
My system information:
https://gist.github.com/mrvldmr/f37d8cdb625fea38fe013b51389032cb
Please help
Hello @mrvldmr, you're most likely encountering #2927.
Hello kisak-valve, thank you for pointing on this issue. After I added Kernel Boot Parameter clearcpuid=514 the game was able to run on Proton 4.2-9. Performance is not perfect because the game occasionally freezes for a less than second but otherwise everything works well
The game run great with proton 4.2-9, but I get a black screen with 4.11.
For the videos, I am using : <Link removed by moderator>
From what I can tell, they are launching with this (but since I do not have windows, I can compare with the windows version).
Hello @ElricleNecro, the workaround you posted is legally problematic and has been removed.
@kisak-valve ok, sorry, I did not realise the license of MF would not allow that.
Title Screen and Story Mode FMVs won't display in SoulCalibur VI through Steam Play Proton
Issue transferred from https://github.com/ValveSoftware/Proton/issues/3340.
@AngelStepStyle posted on 2019-12-19T13:41:56:
I've been trying to get SC6 to run through Steam Play Proton on any Linux distro and so far I had no luck getting the title screen and story mode FMVs to display. Any help would be nice. =)
Run through Proton. Play the game.
It's been a while since I last played this game, but I found a few more problems with it that I think are worth reporting.
I also changed my hardware recently so here is my updated setup:
Loading 2B character model on the select screen or trying to enter a game with her on either side results in the computer hanging while the music of the game menu still plays, but I'm unable to switch workspaces, alt + tab
or even get to a TTY
, forcing me to hard shutdown my system. I don't really know if this is a Proton/Game issue exactly, so I decided to post it here for some insight.
Looking at my journalctl
, I found these two entries the moment the system froze:
mar 05 21:14:29 jojo-solus kernel: [drm:amdgpu_job_timedout [amdgpu]] *ERROR* ring gfx_0.0.0 timeout, signaled seq=14461568, emitted seq=14461570
mar 05 21:14:29 jojo-solus kernel: [drm:amdgpu_job_timedout [amdgpu]] *ERROR* Process information: process SoulcaliburVI.e pid 24132 thread Soulcalibu:cs0 pid 24175
Hello @zKhrona, are you seeing the same with RADV/ACO?
@kisak-valve Hey, after testing with ACO enabled on the game's launch options it worked, I also tested again without it to see if it would change anything, and it also worked, maybe it is only a shader issue?
I will also reinstall the game and see if it hangs again, just to be sure it was not something with my system that time it failed, even tho it failed before that a few times a while back.
You've most likely encountered a teething issue with LLVM 9's Navi support. If you can reliably reproduce the issue with mesa built against LLVM 10 or ACO, then please report the issue to your video driver vendor.
Yeah, I think you're right. Upon testing it again by reinstalling the game, it didn't crashed/hanged my system without ACO. It is most likely a bug/issue in LLVM 9 with Navi. I will make sure to test it again when LLVM 10 is released and available in my distro and report it if I can see it as a constant issue, thanks.
SoulCalibur6 does not start appid = 544750
Issue transferred from https://github.com/ValveSoftware/Proton/issues/3817.
@jeromealane1 posted on 2020-04-29T22:40:01:
Does not work on any version of proton including the Glorious eggroll versions and using <Workaround removed by moderator>
for this hardware configuration. Crashes after installing c++
linux mint 19
inxi
CPU: 24-Core (3-Die) AMD Ryzen Threadripper 3960X (-MT MCP MCM-)
speed/min/max: 1867/2200/3800 MHz Kernel: 5.3.0-40-generic x86_64
Up: 2d 7h 51m Mem: 16267.5/31982.8 MiB (50.9%)
Storage: 2.73 TiB (85.5% used) Procs: 725 Shell: bash 4.4.19 inxi: 3.0.27
lspci | grep NVIDIA
21:00.0 VGA compatible controller: NVIDIA Corporation GP102 [GeForce GTX 1080 Ti] (rev a1)
Is this issue being looked at?
Which drivers are you using, and what version? How did you install them?
Using nvidia-driver-440(recommended) installed through Linux mint driver manager
Log time then, I guess. Add PROTON_LOG=1 %command%
to the game's launch options and drag and drop the generated $HOME/steam-$APPID.log
into the comment box.
I figured it out. its related to this issue https://github.com/ValveSoftware/Proton/issues/2927
guess this can be ignored now.
Can you confirm that adding clearcpuid=514
to your kernel boot options gets SCVI running?
Yea clearcpuid=514 added to the /etc/default/grub GRUB_CMDLINE_LINUX_DEFAUT then doing sudo update grub will get this game to run on ryzen 3000. Also updating to kernel 5.4 will work as well.
Update 2.25, which just came out, broke the game in Steam Play. I tried with Proton 5.0-9, 4.11-3, and 5.9-GE-5-ST. It doesn't even make it to the splash screen. Running Steam in the terminal doesn't show anything of interest. Patch notes aren't out yet so we don't know if they put some sort of anti-cheat into the system. Other players who are able to get in on Windows didn't get any sort of notices on startup. What are the next steps to figure out what went wrong here?
@HugLifeTiZ can confirm this is broken for me on linux mint 20. I get this when running the game
dmesg
when running with proton log 1 i see the same thing
ERROR: ld.so: object '/home/jerome/.steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
ERROR: ld.so: object '/home/jerome/.steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
ERROR: ld.so: object '/home/jerome/.steam/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
ERROR: ld.so: object '/home/jerome/.steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
esync: up and running.
ERROR: ld.so: object '/home/jerome/.steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
Perhaps this has something to do with it.
Soul Calibur VI fails to launch as of its newest patch
Issue transferred from https://github.com/ValveSoftware/Proton/issues/4182.
@motmontheinternet posted on 2020-09-10T07:58:44:
Can't upload error log because it's 1.5 GB in size.
SC6 released an update a few hours ago that seems to have broken Linux compatibility, apparently this is happening to multiple people. This thread linked indicates that the issue might be that the patch updated Denuvo and now the game won't run.
https://steamcommunity.com/app/544750/discussions/0/2953754543764162810/
Hello @motmontheinternet, in general Proton logs compress well in an archive, but even after compression a log of that size is most likely going to be unwieldy.
If new Denuvo anti-tamper is involved, maybe adding PROTON_USE_SECCOMP=1 %command%
to the game's launch options will have an effect.
After trying different prefixes and trying (and failing) to generate a log using Flatpak Steam, I started getting a dialog box.
Sorry, something went wrong, for solutions, please visit:
https://support.codefusion.technology/scvi_sdf9734jf/?e=88500006&l=english
That strongly suggests updated/more aggressive DRM. I tried PROTON_USE_SECCOMP=1 %command%
and it had no effect.
This doesn't bode well for Tekken 7. It has a fourth season of updates coming in the future, and if they pushed more aggressive DRM to SoulCalibur VI, then it's likely Bandai Namco will do the same for Tekken 7. Except since Tekken 7 is actually on the official whitelist, it's going to look even worse when it fails to launch in the same manner. Does Valve have any means and/or pull to contact Bandai Namco and be like, "hey, this DRM business, could you, like, not???"
Hello @HugLifeTiZ, once you hit the Denuvo Anti-Tamper's 5 activations per 24 hour limit, no amount of tinkering will sidestep it. You'll need to wait until tomorrow before testing more.
Ew, gross. :( So is that 24 hours from the first attempt, or 24 hours from the most recent attempt?
Okay so I imagine a lot of us who want to test and try to figure out a fix are currently locked out due to the Denuvo activation limit, and won't be able to try anything until tomorrow. I don't want to create too much noise for @kisak-valve or anyone else invested in Calibur on Linux, but if we're looking at five activation attempts per 24 hours per tester, then I imagine we need to come up with a game plan of sorts to make the most out of each attempt we get.
I know we have one player who did manage to generate a log. Is there anywhere for @motmontheinternet to upload that unwieldy log in case we can't figure out anything that works?
I know PROTON_USE_SECCOMP=1 %command%
is gonna be the first item up on our todo list. If there's anyone invested in this who hasn't hit the activation limit yet, we'd love to see how that goes for you.
What are some other things we should try? I imagine we want to make a list and have maybe only a couple of people try it per thing on the list so that we don't spend all our activation attempts.
And is there any recourse for us at all if nothing works and the game just stays broken?
I stopped trying to launch the game around 14 hours ago, I'll stay off it and I'll be ready to test the game in about 24 hours from now when I get home from work.
I should add that I didn't know about the limit of five launches and I didn't bother to create a log until after that limit of 5, so my log might just be some DRM nonsense and not be worth looking at. I'll of course make new a new one first thing tomorrow.
So I tried launching the game with and without PROTON_USE_SECCOMP=1 %command%
.
SECCOMP
launch option, the game refuses to launch, clicking on the STOP
button on the library closes the game.SECCOMP
launch option, the game successfully launches, but it hangs after the title screen. I had to open HTOP
and issue a SIGKILL
to properly close the game.SECCOMP
launch option, the game refuses to launch, clicking on the STOP
button on the library closes the game.SECCOMP
launch option, the game successfully launches and I'm able to get to the main menu without problems, other than videos not working because the default Proton doesn't have the recent work on Media Foundation yet.Patch notes for the game do not mention anything about changes to drm. Is it possible that drm was triggered from multiple sign on attempts?
https://media-center.bandainamcoent.eu/games/soulcalibur6/sc6_battle-adjustment225_En.pdf
@Khrona98 Thank you so much for doing some testing! That is very, very promising news, and I'm looking forward to testing SECCOMP tomorrow. 5.9-GE-ST won't work because some SAR fixes are needed for SCVI to not hang at the title screen. GloriousEggroll is already aware of that and some release notes mention it.
@jeromealane1 Those notes won't mention anything like that. Those are the battle adjustment notes; stuff competitive players care about. The general patch notes page is here and is more likely to say anything about DRM... but it doesn't. I feel like they should disclose DRM updates.
Okay so I was finally able to retest and get back into the game. Of course, all my testing caused me to hit the stupid activation limit again, so no Calibur for me until tomorrow afternoon, but I did get in and successfully test 2.25.
To summarize ahead of the steps I did: PROTON_USE_SECCOMP=1
is now required to play SoulCalibur VI. Of critical note: it seems the option PROTON_USE_SECCOMP=1
does absolutely nothing in the Flatpak version of Steam. Between that and some games not being able to see gamepads, the Flatpak version of Steam is not worth using. Use the distro package.
First, I tested just adding PROTON_USE_SECCOMP=1
to the launch options of the already installed SCVI in Flatpak Steam. The application stalled out and did not reach the splash screen, just as before.
I then added PROTON_LOG=1
to try and get a log, but it didn't make one in any of the expected locations and it still didn't work.
I then completely uninstalled and reinstalled the game and tried to run it that way with the added env var. No good.
Then I installed the distro version of Steam, reconfigured it the way I liked, added PROTON_USE_SECCOMP=1
and PROTON_LOG=1
to the SCVI launch options, and gave it a go. It started successfully! But it once again didn't make a log anywhere.
I restored my save file symlink and reinstalled my mods, then ran it again without PROTON_LOG=1
. It seemed to be running pretty smoothly; all I did was take a couple CaS OCs into training at Murakumo Shrine and do a few wall combos.
To make sure it wasn't just that the Flatpak version of Steam is fundamentally broken, I removed PROTON_USE_SECCOMP=1
and attempted to run the game again. I did not reach the splash screen.
I put the variable back and re-ran the game. This time I got the stupid Denuvo activation limit dialog. D'oh!!
So yeah, that was the science I did today. And now I'm locked out again. Uggghhhhh...
I played a bunch of SCVI this weekend on my PC, including offline at a socially distant trial local session. The PROTON_USE_SECCOMP=1
fix continues to work, as well as for offline mode. I was kind of curious whether going offline would tick it off somehow but it was fine.
I've played SCVI yesterday, 2 times without the PROTON_USE_SECCOMP=1
on, so it refused launching. After stumbling on this issue, I've turned it on and I've been playing the game without issues for a an hours and, while the game still was running, put my pc into sleep mode. When I woke the PC up a few hours later, it crashed. I don't know if it's the DRM's fault or it has to do something with my computer going into and out off sleep mode. Anyway, I decided to call it a day since it was quite late.
I just tried starting the game again and now I get the infamous dialog with the link to https://support.codefusion.technology/scvi_sdf9734jf/?e=88500006&l=english as well :/
Edit: somewhat 5 hours later, the game works again.
Does anyone know a fix for lag? I'm running SC6 on a pretty decent rig and the game's extremely slow in battle for some reason - like, not even low frame rates, just sluggish gameplay - like the air's made of molasses or something.
Most helpful comment
The issue with the SOULCALIBUR VI network error is now understood to be caused by a bug in the Proton Steamworks implementation of leaderboards data. The bug causes the Steam client to upload corrupt entries to the backend, which causes the game client to fail network initialization on all platforms. We will be deploying a fix in Proton as well as deleting the corrupt data for affected accounts. Due to the design of online data for that title, it also appears that affected accounts end up fixing themselves after a couple days of not attempting to log in through Steam Play. It's possible there are more network issues masked by this one, but none are known as of yet. There are also other issues affecting this title at the moment, such as missing FMVs and occasional client freezes on startup.
As with any issue specific to Steam Play, please remember to get support directly from Valve through this tracker, rather than reaching out to the original developers directly. This is especially important in this early beta stage, as these issues are largely outside their control, and developers of Windows titles are not typically equipped to deal with these issue reports.