Prestashop: Can't send e-mail because of incomplete SMTP configuration form

[LocalHeroPro]

Describe the bug

Can't define e-mail sender address and e-mail sender name.

Expected behavior

To allow to authenticate to mail server sometimes we must define e-mail sender address. It's good if we define e-mail sender name. It's common practice nowadays.

Steps to Reproduce

Steps to reproduce the behavior:

1. Go to admin dashboard
2. Login
3. Go to Advanced, E-mail settings
4. Choose own SMTP settings
5. Can't set correct settings because of incomplete setting form.

Screenshots

Additional information

• PrestaShop version: all
• PHP version: all

[prestashop-issue-bot[bot]]

Thanks for opening this issue! We will help you to keep its state consistent

[sarahdib]

Hello @LocalHeroPro

Those information are define in shop parameter -> Contact -> Shop.

I close this issue, feel free to open a new one if the problem is not solved.

Thank you

[LocalHeroPro]

They paying for you for closing unresolved issues?

[matks]

Hi @LocalHeroPro ,

If I understand correctly the issue, you are saying that it would be nice to add a "sender name" field into the form. Is that right ?

If I got it right, this is not a bug, it's a feature request. A bug report indicates something that does not work as expected. The current form is working as expected, what you suggest is to expand it.

Please however understand that statement like

They paying for you for closing unresolved issues?

Are considered quite rude and aggressive and consequently we are very unlikely to welcome them. As mentioned in our Code of Conduct, we request of everybody here (be it prestashop team members or contributors) to

• Using welcoming and inclusive language
• Being respectful of differing viewpoints and experiences
• Gracefully accepting constructive criticism
• Focusing on what is best for the community
• Showing empathy towards other community members

We can work together on this feature request if we all use the right language and show empathy toward each other 😉

[jolelievre]

Hi @LocalHeroPro,

I'm not sure I understand your problem? 🤔
You're talking about sender email and name, but these infos are dynamic and depend on the context and especially who is sending the mail.

If you look at the Mail::send function you'll see that you can provide $from (email from) and $fromName (email name). I think this is what you are looking for. The from email/name don't have to be set on the Shop global configuration.

When mails are sent by the shop, they are usually configured with the appropriate sender, either the Employee logged in the BO that performed the related action. When these parameters are not defined the Mail::send methods uses some configuration values as default fallback, in your case PS_SHOP_EMAIL and PS_SHOP_NAME

These two parameters can be configured in the BO in Shop Parameters > Contact > Store (as @sarahdib already explained).

So I think you should be good with all these informations, but indeed I don't see a bug here so this issue has no reason. Unless you can provide more details on the problem you're encountering which would be related to another problem.