Prestashop: BO - Order page - The option "Amount of your choice:" is not displayed when we try to return a discounted product

Created on 26 Mar 2020  路  5Comments  路  Source: PrestaShop/PrestaShop

Describe the bug

In the BO => Order => Order details page, the option "Amount of your choice:" is not displayed when we try to return a discounted product

Steps to Reproduce

Steps to reproduce the behavior:

  1. Go to BO => Customer Service => Merchandise Returns page
  2. Enable returns and Save
  3. Create a cart rule with a discount 20% for example without code or with code
  4. Go to the FO => Add to cart more than 2 products => Process to checkout
  5. Go to BO => Order => Order details page => change the status of the last order to shipped
  6. Click on the "Return products" button
  7. Select a product to return
  8. See error: The option "Amount of your choice:" is not displayed
    image

It was well displayed in the PS1.7.6.4
image

Additional information

  • PrestaShop version: 1.7.7.x
  • PHP version: 7.2
1.7.7.x BO Bug Major No change required Order PM 鉁旓笍 Regression migration

Most helpful comment

Find here the updated specs. Thanks @khouloudbelguith

All 5 comments

Ping @colinegin @PrestaShop/prestashop-product-team, there is an option is missing in the Order page.

Thanks!

Related to #18319

The field was deliberated removed. The objective of the field was to customize the voucher value but it was only displayed when a voucher was applied. So to customize a voucher on return product, the order has to have a voucher applied in the order.

To harmonize the behaviors, we put the specific custom edition into the partial refund button and set return product button with straightforward options.
@colinegin if it fine with you I will close this issue.

I'm ok with this decision. @MatShir can you put the link to the related specifications so that everyone can access it ? Thanks !

Find here the updated specs. Thanks @khouloudbelguith

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