Prestashop: Bug in select cover image product

[nesrine3ayadi]

Hello,
I use Prestashop 1.7.6.0, I have a problem in product detail: i can not change cover image.
The right form which supposed to be shown on th right does not exist
Morever, i have this errors on console !
Any help please ??

[khouloudbelguith]

Hi @nesrine3ayadi,

Could you please provide us with more info? We need more details to understand how we can reproduce your issue:

• server setup and configuration
• PrestaShop version (source)
• debug mode report
• PHP error logs
• apache error log
• javascript console log

Don't you know how to get this information? Please read the following article:
http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!

[nesrine3ayadi]

Version de PrestaShop : 1.7.6.0
Version de PHP : 7.2.27
Version du logiciel serveur : Apache
Version de MySQL : 5.5.64-MariaDB
Informations sur votre serveur Linux #1 SMP

I dont have acces to Server, i just can access to BO and FTP files
Is that enough for you ?

[khouloudbelguith]

@nesrine3ayadi,
You need to enable debug mode in your store and debug request which is sent for product edit in your browser, using DevTools, so:

1. enable debug mode
2. go to the product page
3. open up developer tools
4. go to Network tab
5. edit product
6. wait for an error, you should see red request information in Network tab
7. click on it, you should see the error message in "Response" or "Preview" tab

Thanks!

[nesrine3ayadi]

So ?

[khouloudbelguith]

@nesrine3ayadi, you have an error 500 in your console
Click on the Network tab

you should see the error message in "Response" or "Preview" tab

Thanks!

[nesrine3ayadi]

[khouloudbelguith]

@nesrine3ayadi, thanks to provide me all the exception displayed.

Thanks!

[nesrine3ayadi]

Do you mean this !

[khouloudbelguith]

@nesrine3ayadi, this issue occurs with the posstaticblocks module.

As it's not a module provided by Prestashop, we can't do anything with this.
You should contact the module author via your addons.prestashop.com account, they are the only ones to help you with it.
Thanks!