Prestashop: 404 error when saving my email translation

[qtrompeau]

Describe the bug
Hi,
After modifying email translation, when i try to save i get a 404 error.

To Reproduce
Steps to reproduce the behavior:
Go to 'BO > International > Translations'
Click on 'Email translations > body > "theme" (evolution) > Français
Scroll down to 'Save or Save and stay'
See error
Screenshots
https://drive.google.com/file/d/1HNcvrQ3x6MfDZefkDxvs2Qu2RxWbe3Bz/view?usp=sharing

Additional information
PrestaShop version: 1.7.6.2
PHP version: 7.2.26

Thanks

[khouloudbelguith]

Hi @qtrompeau,

I did not manage to reproduce the issue with PS1.7.6.3 & PS1.7.6.2.
I attached a screen record
https://drive.google.com/file/d/1YPQ5UPdV38aFg1Wn5per7MkJCXI4qfYl/view
We need to retrieve the PHP error log and the debug mode report in order to find out what's wrong.
Don't you know how to get this information? Please read the following article:
http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!

[qtrompeau]

Hello,
Here's the PHP error log.
https://drive.google.com/file/d/1YB8UuiPbUgDGyt12Ih8F7yX7XQ8-PxsT/view?usp=sharing

I don't know what you're expecting exactly for the debug mode report, here's a video.
https://drive.google.com/file/d/1CTJkLCVvw-Q_b0QIV2iJRrBO6mUMbQTg/view?usp=sharing

Thanks for your help

[khouloudbelguith]

@qtrompeau,

Link to database cannot be established: SQLSTATE[HY000] [1203] User g***a already has more than 'max_user_connections' active connections at line 127 in file classes/db/DbPDO.php

That means that the specific database user has already used up all the concurrent connections at that moment and more cannot be processed.
The only option to fix without doing any programming changes is to change the max_user_connections value in MySQL configuration
You need to increase your max_user_connections (https://dev.mysql.com/doc/refman/8.0/en/user-resources.html)

I don't know what you're expecting exactly for the debug mode report

When debug mode is enabled, try to translate your email template => it could display some exceptions.

Thanks!

[qtrompeau]

Here's the video of the debug mode report (you'll have to download it for a good quality)
https://drive.google.com/open?id=1bDza2QB28UdHP9wSW-XgdVh9DyQgV-2A

I'll do these changes in MySQL configuration. I'll let you know

[khouloudbelguith]

@qtrompeau, thanks!
No, there is no exception when translation the emails.

I'll do these changes in MySQL configuration. I'll let you know

Waiting for your feedback.

Thanks!

[qtrompeau]

I found this too in my php error logs, maybe it could be helpful to us.
https://drive.google.com/open?id=1O-iClfqOEZrFclxAgW6GONFnNA7mFVpJ

[khouloudbelguith]

@qtrompeau,

"Attempted to call function "mcrypt_get_iv_size"

mcrypt is not installed in your server, thanks to install it.

Did you use the evolution theme?

Thanks!

[qtrompeau]

Okay i'll. Yes i do.

Thanks

[khouloudbelguith]

@qtrompeau,

2020-01-09 11:59:28] request.CRITICAL: Uncaught PHP Exception PrestaShopException: "[ThemeRepository] Theme configuration file not found for theme at /home/situx/developpement.situx.fr/themes/evolution/config/theme.yml." at /home/situx/developpement.situx.fr/src/Core/Addon/Theme/ThemeRepository.php line 145 {"exception":"[object] (PrestaShopException(code: 0): [ThemeRepository] Theme configuration file not found for theme at /home/situx/developpement.situx.fr/themes/evolution/config/theme.yml. at /home/situx/developpement.situx.fr/src/Core/Addon/Theme/ThemeRepository.php:145)"} []

This error is related to your theme.
As it's not the default theme, provided by Prestashop, we can't do anything with this.
You should contact the theme author via your addons.prestashop.com account, they are the only ones to help you with it.
Thanks!

[qtrompeau]

Hello,

Here's the answer of my theme author :
https://drive.google.com/file/d/1MPu69COfJnPlh-OCexaulT5DnYN2z8nF/view?usp=sharing

Thanks

[espacious]

Same problem here. Any new info on how to resolve?

[khouloudbelguith]

@qtrompeau, Could you please provide me your theme to test it.
This is a public space.
You can provide me the theme by email.
My address mail: khouloud.[email protected]
Let's be safe!

Thanks!

[espacious]

Prestashop 1.7.6.2
Warehouse Version 4.3.2
I will try to provide the .zip of theme

[khouloudbelguith]

@espacious,
You can provide me the theme by email.
My address mail: khouloud.[email protected]
Let's be safe!

Thanks!

[espacious]

I sent you an email with link to the theme and dev.log.
Thanks.

[khouloudbelguith]

@espacious, thanks!
I will check & feedback.

[qtrompeau]

I sent you my theme too. Thanks

[qtrompeau]

I encouter the same issue while using classic theme.

[khouloudbelguith]

@qtrompeau, I tried with the classic theme & your theme & it is OK
https://drive.google.com/file/d/1zQC_M4-J1sLs4954g33HdpNvcZTXFWJQ/view
Could you please check if this file /home/situx/developpement.situx.fr/themes/evolution/config/theme.yml exists in your folder.

Thanks!

[khouloudbelguith]

@espacious, you provided me a lot of folders, what is the exact name of the theme folder?
Is it theme_4_3_2?

Thanks!

[qtrompeau]

Yes he exists. And he's not blank

[khouloudbelguith]

@espacious, I tried with your theme & it is OK
https://drive.google.com/file/d/1W8e7pGjn-Ah7hiwdxyQmwtWZ0EkR_9a7/view

@qtrompeau, I tried with PS1.7.6.2 & it is ok
https://drive.google.com/file/d/1dNr8jdhHNeYgcc7FRVH3Z5WQx_4VxwLu/view

Despite our several trials, we could not reproduce your issue with the provided information.
It seems that your issue is not a PrestaShop's core bug but most likely a server configuration or customization problem.
I invite you to contact our support team: http://addons.prestashop.com/en/388-support to help you solve your issue.

Thanks!

[espacious]

@espacious, you provided me a lot of folders, what is the exact name of the theme folder?
Is it theme_4_3_2?

Thanks!

Yes should be that one.
Also my theme has the theme.yml intact.
But you are testing on 1.7.6.3, we are on 1.7.6.2 if matters.

[khouloudbelguith]

@espacious, yes tested with PS1.7.6.2 & it is ok as I said previously.

Thanks!

[espacious]

@khouloudbelguith @qtrompeau i think i found the problem.
Disabling the "ModSecurity" in my Cpanel resolves the issue.
I suggest to reenable "ModSecurity" once you finished translating.
Or better is there a way to disable joust part of "ModSecurity" ?