Prestashop: Unclear error while creating a brand's address

[nicoladze]

I encounter an error when I add a new address to a brand.

Steps to reproduce :
1 - Go to Catalog -> Brands & Providers
2 - Click on Add a new brand's address
3 - Create it
4 - Save
See error : "Une erreur inattendue s'est produite. [PrestaShop\PrestaShop\Core\Domain\Address\Exception\AddressException code 0]"

Screenshots

Additional information
PrestaShop version: 1.7.6.1

Server :
Informations sur votre serveur Linux #1 SMP Wed May 15 10:40:34 CEST 2019 x86_64
Version du logiciel serveur : Apache
Version de PHP : 7.0.33
Limite de mémoire : 512M
Temps maximal d'exécution : 300
Taille max. pour envoi de fichiers : 128M

[khouloudbelguith]

Hi @nicoladze,

I did not manage to reproduce the issue with PS1.7.6.2.
I tried to set fields similar to yours, but it is OK.
I attached a screen record
https://drive.google.com/file/d/1BI0l_P7PYey9brU8bgrWAWtPh7UcuI_d/view
Thanks to check feedback.

[khouloudbelguith]

Related to:
https://github.com/PrestaShop/PrestaShop/issues/16725
https://github.com/PrestaShop/PrestaShop/issues/16514

[nicoladze]

@khouloudbelguith

I have seen your video, but in my case, even if I fulfill all the * fields
with an A, I got the same error.

What does this error means? Because it's not clean at all.

Regards

Le ven. 17 janv. 2020 à 10:44, khouloudbelguith [e-mail]
a écrit :

Hi @nicoladze https://github.com/nicoladze,

I did not manage to reproduce the issue with PS1.7.6.2.
I tried to set fields similar to yours, but it is OK.
I attached a screen record
https://drive.google.com/file/d/1BI0l_P7PYey9brU8bgrWAWtPh7UcuI_d/view
Thanks to check feedback.

—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
https://github.com/PrestaShop/PrestaShop/issues/17219?email_source=notifications&email_token=ALG2NFLS5X2ZFOI2QQSG2KTQ6F4YDA5CNFSM4KH3ETQKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEJHDVXI#issuecomment-575552221,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/ALG2NFJ2OIKFZJ6GDIEFMXLQ6F4YDANCNFSM4KH3ETQA
.

[khouloudbelguith]

@nicoladze, could you please provide the exact expressions set in your case to test them.

Thanks!

[nicoladze]

@khouloudbelguith

You already tested it in your video.
But you did it on 1.7.6.2; as stipulated, I work with 1.7.6.1
Could you please test it on 1.7.6.1 to check if it occurs and then I will know if it is fixed on 1.7.6.2?

Also, can you tell me what does this error mean?

[PrestaShop\PrestaShop\Core\Domain\Address\Exception\AddressException code 0]

Regards

[khouloudbelguith]

@nicoladze, I could not reproduce your issue with the provided information using PS1.7.6.1.
https://drive.google.com/file/d/15pRqvxyUCE7MW96eHt0b-_3FaAdHSAFn/view
You need to enable debug mode in your store and debug request which is sent for Brand address save in your browser, using DevTools, so:

1. enable debug mode
2. go to the Brand address page
3. open up developer tools
4. go to Network tab
5. save the Brand address
6. wait for an error, you should see red request information in Network tab
7. click on it, you should see the error message in "Response" or "Preview" tab

Thanks!

[nicoladze]

@khouloudbelguith

Sorry for the long time, I had not receive your answer in my email box.

I did what you have asked for but :
No error or red request in Network tab
Console tab : 1 verbose : [Violation] 'setTimeout' handler took 63ms - main.bundle.js:253

[khouloudbelguith]

@nicoladze, could you please provide the exact expressions set in your case to test them.

• What is the exact country used?
• What is the exact address format of this country? (you can check it in the BO => International => - - Locations => countries => country detail page)
• In the BO => Customers => Addresses page => have you any required fields ?

Thanks!

[nicoladze]

@khouloudbelguith

You have already tested them and provided me with a video

• I used Switzerland

• Address format in the BO => International => - - Locations => countries => Switzerland

firstname lastname
company
vat_number
address1
address2
postcode city
Country:name
phone

• No required fields in the BO => Customers => Addresses page

[khouloudbelguith]

@nicoladze, I tried again & I did not manage to reproduce the issue with PS1.7.6.3 & PS1.7.6.1.
https://drive.google.com/file/d/1mdbgBoBOdW2R561pbvAOxI3c6VWkppC8/view
Despite our several trials, we could not reproduce your issue with the provided information.
It seems that your issue is not a PrestaShop's core bug but most likely a server configuration or customization problem.
I invite you to contact our support team: http://addons.prestashop.com/en/388-support to help you solve your issue.

Thanks!

[nicoladze]

@khouloudbelguith

I just put "-" in the phone field and it worked, just like it was a required field while it was not one.

[khouloudbelguith]

@nicoladze, Phone field is empty in my case & it is OK.

Thanks!

[nicoladze]

@khouloudbelguith

Could you please try with a spanish address, it does not matter what you fulfill (only the country matters).
When I create a spanish brand's address, the error occurs.
I think this is due to the fact that in "Address format in the BO => International => - - Locations => countries => Spain" a NIF (fiscal number) must be provided.

What do you think about that?

And when it comes to create a spanish provider's address, it is worst, it ends with an error 500 and no way to see the debug bar on providers page (only on brands page).

Regards

[khouloudbelguith]

Hi @nicoladze,

I attached a screen record
https://drive.google.com/file/d/13CXLtGxW0iMXSQ0o7rZleCXgtATPa98H/view

Thanks!

[nicoladze]

@khouloudbelguith

My version is not 1.7.6.3 but 1.7.6.1 and in my case the DNI field does not appear in brand address.
Screenshot attached :

Regards

[khouloudbelguith]

@nicoladze,
What is the exact address format of this country? (you can check it in the BO => International => - - Locations => countries => country detail page)
In the BO => Customers => Addresses page => have you any required fields ?

Thanks!

[nicoladze]

@khouloudbelguith

The exact format of Spain in my BO is :

firstname lastname
company
vat_number
address1
address2
postcode city, State:iso_code, State:name
Country:name
phone
dni

No required field on customers -> adress page

Regards

[khouloudbelguith]

Hi @nicoladze,

I tried with the same address format & it is OK in my case.
https://drive.google.com/file/d/1OoERQ3EGs2q7NUfMqxUDIF_zCoqqopZQ/view
It seems that it is custom issue in your case.

Thanks!

[nicoladze]

@khouloudbelguith

In my prevois screenshot, you can see that DNI field is missing, how do you explain it?

Regards

[khouloudbelguith]

@nicoladze, yes!
This is the exact problem (Spain and DNI).
here is the PR: https://github.com/PrestaShop/PrestaShop/pull/16153 to fix the issue.
It is fixed in the PS1.7.6.2.
Your ticket is a duplicate of #16121
So, I close it.
Thanks!

[khouloudbelguith]

Duplicate of #16121