Prestashop: Brand filter faceted search overwritting features as filter 1.7.6.2

[CallejaMotos]

Describe the bug
After 1.7.6.2 release, brand default filter from faceted search native module is overwritting custom features product filters.
In my case, I have brand default filter and my own feature filter (Filter_by_feature). If I select one value from this custom filter, it will still show all brand values even there is no products in them.

To Reproduce
Steps to reproduce the behavior:

Structure:

Filter_by_feature => name of my feature

feature_ => value of each feature

Brand_default_filter_from_faceted_search => brand filter, provided in faceted search by default

Tree in my sidebar:

_Filter_by_feature
feature_1 (100)
feature_2 (40)
feature_3 (30)

Brand_default_filter_from_faceted_search
brand_1 (300)
brand_2 (10)
brand_3 (200_)

Information as example to show how to reproduce bug:
_feature_1 only have products with brand_1, not in brand_2 or brand_3_

1. I select feature_1, it will display every brand even with no products:

brand_1
brand_2
brand_3

url: ?q=Filter_by_feature-feature_1

1. I select brand_2 (where there is NO products at all):

display "no products" (it doesn't filter by feature_1 anymore)

url: ?q=Brand_default_filter_from_faceted_search-brand_2

Overwrite url query for feature_1

But, If I do inverse:

1. I select brand_1, only display features with brand_1. Works perfect.

_Filter_by_feature
feature_1 (100)

url: ?q=Brand_default_filter_from_faceted_search-brand_1

1. I select feature_1. Works perfect, but strange behaviour in url, change position as I selected (first it should be BRAND, and after, feature)

url: ?q=Filter_by_feature-feature_1/Brand_default_filter_from_faceted_search-brand_1

Additional information
PrestaShop version: 1.7.6.2
PHP version: PHP 7.3.12

[khouloudbelguith]

Hi @CallejaMotos,

PrestaShop is not compatible with PHP 7.3, in fact, PrestaShop 1.7.0 to 1.7.3 is compatible with PHP 7.1 and PrestaShop 1.7.4 & 1.7.5 & PS1.7.6 are compatible with PHP 7.2.
For more details, you can follow this link: http://build.prestashop.com/news/prestashop-1-7-is-moving-to-symfony-3-4-and-php-5-6/
Next Major release PS1.7.7 will be compatible with PHP7.3.
Please downgrade your PHP version, check & feedback.

[CallejaMotos]

Hi @khouloudbelguith,
very glad to heard you.
I will do it right now and get back to leave my comments.

[CallejaMotos]

It is not the solution.
Actually, I am thinking I have my local version with 1.7.6.1 with same php version and works perfect. It has been after upgrade to 1.7.6.2

[khouloudbelguith]

@CallejaMotos, what is the exact version of the ps_facetedsearch module did you use?
is it v3.4.0?

Thanks!

[CallejaMotos]

@khouloudbelguith for both (live and local): v3.4.0

[khouloudbelguith]

@CallejaMotos, It will help us if you can attach a screen record.
You are using two filters

1. A custom feature filter
2. A brand filter by ps_facetedsearch

Thanks!

[CallejaMotos]

Ok.
I attach images.
Information:

Categoría => my custom feature filter
Precio => Pirce default filter
Marca => Brand default filter

Reproducing error

I select some value from Categoría (feature filter): Baterías (value from feature filter)

As you can see, Brand default filter doesn't change, all brand values are displayed.

But, if I select first Brand defualt filter, works.
As you can see, it only shows my custom feature filter with products:

[khouloudbelguith]

@CallejaMotos, thanks!
Your custom feature filter is provided by a custom module?

Thanks!

[CallejaMotos]

no
@khouloudbelguith
I am working in classic theme, only one free module installed:
homecategoriez-last_1.3-1.7
https://github.com/zapalm/homecategoriez
Thanks for your help

[khouloudbelguith]

@CallejaMotos, so the feature filter is provided by the ps_facetedsearch module also? isn't?

Thanks!

[CallejaMotos]

That's right. Sorry if I explained wrongly.
I am working only with facetedsearch module like this:

• I create the feaure filter (not attribute)
• I upload products with this features from .csv import:
  Feature:Value:Position

Categoria:Bateria:5
I understand 5 is the position of the value inside Categoria (feature)

[khouloudbelguith]

@CallejaMotos, I did not manage to reproduce the issue with PS1.7.6.2 & ps_facetedsearch v3.4.0.
I attached a screen record
https://drive.google.com/file/d/1L5y3BZUNsi7TPH96Dz6klmPu5TtXYfvt/view
Thanks to check & feedback.

[CallejaMotos]

@khouloudbelguith
something weird in here: check my brand filter sort and yours
mine, is sorted (looks like) by brand ID
yours, by name
I didn't change a line of code, I am just importing .csv files, and local is perfect as you do in your recording
It seems like this filter is doing something wrong over the others, with no control
just to let you know, I have more than 20.000 categories
I really apreciate your help
thank you!

(if you need access to live site or even code just let me know)

[khouloudbelguith]

@CallejaMotos,
We need to retrieve the PHP error log and the debug mode report in order to find out what's wrong.
Don't you know how to get this information? Please read the following article:
http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!

[CallejaMotos]

@CallejaMotos,
We need to retrieve the PHP error log and the debug mode report in order to find out what's wrong.
Don't you know how to get this information? Please read the following article:
http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!

I am out of my country, I don't have my pc, after 5th January I will send info.
Thanks

[khouloudbelguith]

@CallejaMotos, thanks!
Waiting for your feedback.

[CallejaMotos]

Hello @khouloudbelguith,
I only see php error log. I don't know what you mean by "debub mode report". If that is debug mode to find errors when accessing (screen errors), there aren't.
Error.log repeted:
[Tue Jan 07 00:12:20.396938 2020] [core:alert] [pid 10212] [client 127.0.0.1:44538] /var/www/html/calleja-produccion/.htaccess: Invalid command 'Header', perhaps misspelled or defined by a module not included in the server configuration

I think it is not relevant to find what I posted like a bug.

It is very anoying to see my local site working perfect, and my live site not.

If you give my your IP I can provide you access to test it by yourself.

Thanks

[khouloudbelguith]

@CallejaMotos, PrestaShop has a debug mode, which can be used to see the non-obvious errors on your shop.
To turn on the Debug mode on PrestaShop 1.7, follow these steps:

• Got to Advanced Parameters > Performance
• In the Debug Mode section, set “Debug Mode” to “Yes”.
• Click the “Save” button.

If you can’t access your dashboard, you can still enable the Debug Move using an FTP client (for instance the free Filezilla tool) to edit the config/defines.inc.php file. Find the following line in the file:

define('_PS_MODE_DEV_', false);

… and change it to:

define('_PS_MODE_DEV_', true);

Thanks!

[CallejaMotos]

Sure, It is enable, sorry If I didn't explain well.
It is enable, and not throwing any kind of error.

[khouloudbelguith]

@CallejaMotos,

[Tue Jan 07 00:12:20.396938 2020] [core:alert] [pid 10212] [client 127.0.0.1:44538] /var/www/html/calleja-produccion/.htaccess: Invalid command 'Header', perhaps misspelled or defined by a module not included in the server configuration.

When working with the headers in Apache 2 directly, it’s possible to run into this error when you do not have mod_headers enabled. It’s a simple fix: you just need to make sure you enable mod_headers in your configuration.
You can check it with your host.

Thanks!

[CallejaMotos]

@khouloudbelguith do you think that's the bug issue or different one? Just to understand what is happening.

[khouloudbelguith]

@CallejaMotos, in your log, you have only this error.
You need to fix it & check.

Thanks!

[CallejaMotos]

@khouloudbelguith I was looking in wrong folder, sorry for that!
There is no error log registered.

I can see logs when I reproduce this issue/bug, do you need them?

[khouloudbelguith]

@CallejaMotos, yes!

Thanks!

[CallejaMotos]

here:

 - - [07/Jan/2020:13:01:15 +0100] "GET /1025-home_default/BUJIA-NGK-IMR8C-9H.jpg HTTP/2.0" 200 8040 "https://motoscalleja.com/en/2-home" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
 - - [07/Jan/2020:13:01:15 +0100] "GET /1009-home_default/BUJIA-NGK-DPR9EA-9.jpg HTTP/2.0" 200 8040 "https://motoscalleja.com/en/2-home" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
 - - [07/Jan/2020:13:01:21 +0100] "GET /es/2-inicio HTTP/2.0" 200 339096 "https://motoscalleja.com/en/2-home" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
 - - [07/Jan/2020:13:01:27 +0100] "GET /img/p/es-default-home_default.jpg HTTP/2.0" 404 6815 "https://motoscalleja.com/es/2-inicio" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
 - - [07/Jan/2020:13:02:29 +0100] "GET /es/2-inicio?q=Categor%C3%ADa-Bater%C3%ADas&from-xhr HTTP/2.0" 200 11800 "https://motoscalleja.com/es/2-inicio" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
 - - [07/Jan/2020:13:02:31 +0100] "GET /431-home_default/bateria-gel-dynavolt.jpg HTTP/2.0" 200 10919 "https://motoscalleja.com/es/2-inicio?q=Categor%C3%ADa-Bater%C3%ADas" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
 - - [07/Jan/2020:13:02:31 +0100] "GET /447-home_default/bateria-tx20hl-bs.jpg HTTP/2.0" 200 53073 "https://motoscalleja.com/es/2-inicio?q=Categor%C3%ADa-Bater%C3%ADas" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
 - - [07/Jan/2020:13:02:31 +0100] "GET /385-home_default/bateria-cb10l-b2-c-a.jpg HTTP/2.0" 200 13682 "https://motoscalleja.com/es/2-inicio?q=Categor%C3%ADa-Bater%C3%ADas" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
 - - [07/Jan/2020:13:02:31 +0100] "GET /400-home_default/bateria-ytx12-bs.jpg HTTP/2.0" 404 6855 "https://motoscalleja.com/es/2-inicio?q=Categor%C3%ADa-Bater%C3%ADas" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"
- - [07/Jan/2020:13:02:35 +0100] "GET /es/2-inicio?q=Categor%C3%ADa-Bater%C3%ADas/Marca-TUCANO&from-xhr HTTP/2.0" 200 3619 "https://motoscalleja.com/es/2-inicio?q=Categor%C3%ADa-Bater%C3%ADas" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.79 Safari/537.36"

[khouloudbelguith]

@CallejaMotos, there are no errors in this log!
Is it?

Thanks!

[CallejaMotos]

error log => empty
logs => no errors

that is, thanks

[khouloudbelguith]

@CallejaMotos, in your Project_Folder/var/logs/ path, thanks to check if you have prod errors.

Thanks!

[CallejaMotos]

no, I don't have. That's what I am saying. There is no errors at all...

[khouloudbelguith]

@CallejaMotos, did you fixed this issue: https://github.com/PrestaShop/PrestaShop/issues/16796#issuecomment-571536141?

Thanks!

[CallejaMotos]

@khouloudbelguith it was enable, I sent you a wrong log from another project.
So yes, mod_headers are OK.

[khouloudbelguith]

@CallejaMotos, Despite our several trials, we could not reproduce your issue with the provided information.
It seems that your issue is not a PrestaShop's core bug but most likely a server configuration or customization problem.
I invite you to contact our support team: http://addons.prestashop.com/en/388-support to help you solve your issue.

Thanks!

[CallejaMotos]

@khouloudbelguith thank you for your aid.
But, It looks very weird. I have done same things (exactly and accurate same things) in both environments except the updated in production, and there is where the issue comes.
Anyway, thanks a lot.

[CallejaMotos]

hi @khouloudbelguith,
I saw some threads talking about a wrong brand filter behaviour, where it is working like a OR not like and AND:
if I select filter A, still shows filter B options (as It is my case).

Could be that this issue?
Did you handle problems like that before?
thanks

[CallejaMotos]

@khouloudbelguith,
I realized that it was a new upgrade to faceted search to:

v3.4.1

Now, problem is solved.
No server misconfiguration, no prestashop's core bug.

It was something with prestahsop 1.7.6.2 and faceted_search version v3.4.0 Brand Filter
Actually, order from Brand filter is OK . Also correct behaviour when I select whatever filter options.

Just to let people knows about that, if someone come to here.

I really apreciate your help and answering times! It was great and absolutely helpfull!
Thank you very much

[khouloudbelguith]

@CallejaMotos, Great!

Thanks for your feedback.