Prestashop: Cannot save product with combinations

[labibyanes92]

Hi everyone,
I have an issue on Prestashop saving or modifying products with combinations.
this issue appeared after upgrading prestashop from 1.7.4.2 to 1.7.5.1 despite in the previous version (1.7.4.2) it was working
if I want to modify a price of a product I am obliged to activate the debug mode to save modifications, if not an error message appeared is not possible to update the parameters
so I tried regularly to increase the limit memory value also the max_input_vars but the problem is still not solved

---

ps:
*the activation of the debug mode does not display any error on the contrary it solves the problem
*the issue is only with product with combinations , simple product works normly

---

prestashop : 1.7.5.1
php: 7.2
server ovh
php.ini:
max_execution_time = 30
max_input_time = 60
max_input_vars = 10000
memory_limit = 3072M

[khouloudbelguith]

Hi @labibyanes92,

Could you please try to clear cache manually by deleting all the folder into var/cache (prod & dev).
Thanks to check and feedback.

[labibyanes92]

thank you @khouloudbelguith
i cleared cache from this folder var/cache/dev&prod
the problem still not solved

[khouloudbelguith]

@labibyanes92,

You need to enable debug mode in your store and debug request which is sent for product save in your browser, using DevTools, so:

1. enable debug mode
2. go to the product page
3. open up developer tools
4. go to Network tab
5. save the product
6. wait for an error, you should see red request information in Network tab
7. click on it, you should see the error message in "Response" or "Preview" tab

Thanks!

[labibyanes92]

i enable debug mode , open developer tools after saving product
product is saved
but in the normal mode product not saving , the message is err_empty-response

[khouloudbelguith]

@labibyanes92, we need to retrieve the PHP error log to understand what's wrong.
You can find the error log file into your Project_folder/var/logs/ path.
Thanks!

[labibyanes92]

prod.log

dev.zip

[khouloudbelguith]

@labibyanes92,

2019-10-16 13:10:58] doctrine.DEBUG: SELECT * FROM cles_memcached_servers [] []

Did you use any server for caching?

[2019-10-16 10:38:20] request.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: "Compile Error: require(): Failed opening required '/var/www/prestashop/var/cache/prod/ContainerOg4hhy3/getCache_AnnotationsService.php' (include_path='/var/www/prestashop/vendor/pear/pear_exception:/var/www/prestashop/vendor/pear/console_getopt:/var/www/prestashop/vendor/pear/pear-core-minimal/src:/var/www/prestashop/vendor/pear/archive_tar:.:/usr/share/php:/usr/share/pear')" at /var/www/prestashop/var/cache/prod/ContainerOg4hhy3/appProdProjectContainer.php line 1151 {"exception":"[object] (Symfony\Component\Debug\Exception\FatalErrorException(code: 0): Compile Error: require(): Failed opening required '/var/www/prestashop/var/cache/prod/ContainerOg4hhy3/getCache_AnnotationsService.php' (include_path='/var/www/prestashop/vendor/pear/pear_exception:/var/www/prestashop/vendor/pear/console_getopt:/var/www/prestashop/vendor/pear/pear-core-minimal/src:/var/www/prestashop/vendor/pear/archive_tar:.:/usr/share/php:/usr/share/pear') at /var/www/prestashop/var/cache/prod/ContainerOg4hhy3/appProdProjectContainer.php:1151)"} []

You have a lot of errors due to the cache.

Thanks!

[labibyanes92]

i don't think so

[khouloudbelguith]

@labibyanes92, when mode debug is disabled & you try to save this product, is there any red alert displayed?

Thanks!

[labibyanes92]

@khouloudbelguith, yes the alert is " impossible de mettre a jour les parametres "

[khouloudbelguith]

@labibyanes92,

Could you please provide me the access to your shop.
This is a public space.
You can provide me the credentials by email.
My address mail: khouloud.[email protected]
Let's be safe!

Thanks!

[labibyanes92]

done

[khouloudbelguith]

@labibyanes92, thanks!
I will check & feedback.

[labibyanes92]

thank you

[khouloudbelguith]

@labibyanes92, I found a lot of issues:

1. The pack bloc is displayed but it is a standard product.
2. Can't add an image
3. Can't select combinations

https://drive.google.com/file/d/11nG7i2yuWQmylfG1sDeTyePz0Frkxmy4/view

Thanks to check & feedback.

[labibyanes92]

it work for me !

[labibyanes92]

combinations not displayed

[khouloudbelguith]

@labibyanes92, yes, it is working now!
& I can save a product without issues
https://drive.google.com/file/d/1dPuRqW1YAQkmV6xWYuaRYLVK0-BPx5AS/view
Thanks!

[labibyanes92]

sorry @khouloudbelguith but still not working
check the prodcut with this id 14435 please

[labibyanes92]

i think it was a problem number of combinations

[khouloudbelguith]

@labibyanes92, did you use a lot of combinations?

Thanks!

[labibyanes92]

@khouloudbelguith
yes there are product with many combinations
but if i cleared cache i can save product but sometimes i can't

[khouloudbelguith]

@labibyanes92, so it could be similar to this issue:
https://github.com/PrestaShop/PrestaShop/issues/9809

Thanks to check & feedback.

[labibyanes92]

@khouloudbelguith This issue is not fixed yet.

[khouloudbelguith]

@labibyanes92, yes, it is added to our bug roadmap.
So, can I close the issue as a duplicate?

Thanks!

[labibyanes92]

thakns @khouloudbelguith
i'm so confused i enable the debug mode , the problem is disapeared ,no error
it seems cache problem also
ERR_EMPTY_RESPONSE

[khouloudbelguith]

@labibyanes92, You need to force refresh the page, by pressing CTRL+F5 on Windows / Linux, Cmd+R on Mac OS while you are on this page.

Thanks!

[khouloudbelguith]

Hi @labibyanes92,

Since we had no news from you for more than 30 days, I'll close this ticket. Feel free to open another one if you can give specific details.

Thanks!