Prestashop: default price value show 0.00

[Prem-lmx]

Hai ,
i have use the prestashop 1.7..
change the product price save the backend file in db..
but show the incorrect price in display,
please support him..

Additional information
PrestaShop version: 1.7
PHP version: 5.6.25

Thanks,
Prem

[khouloudbelguith]

Hi @Prem-lmx,

Could you please provide us with more info? We need more details to understand how we can reproduce your issue:

• host
• server setup and configuration
• PrestaShop version (source)
• debug mode report
• PHP error logs
• apache error log
• javascript console log

Don't you know how to get this information? Please read the following article:
http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!

[Prem-lmx]

Edited because of sensitive data.

[Prem-lmx]

Edited because of sensitive data.

[Prem-lmx]

Edited because of sensitive data.

[khouloudbelguith]

@Prem-lmx, there is no image attached, you need to connect to GitHub & upload your files.

Thanks!

[Prem-lmx]

Edited because of sensitive data.

[Prem-lmx]

Edited because of sensitive data.

[Prem-lmx]

Edited because of sensitive data.

[khouloudbelguith]

@Prem-lmx, We need to retrieve the PHP error log and the debug mode report in order to find out what's wrong.
Don't you know how to get this information? Please read the following article:
http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

In your last comment => there is no image attached.
Thanks!

[Prem-lmx]

Edited because of sensitive data.

[PierreRambaud]

Please @Prem-lmx never send sensitive data. And change your password right now! :scream:

[khouloudbelguith]

@Prem-lmx, sorry we need more details to unstrand how to reproduce the issue(debug mode/PHP error log).

Thanks!

[PierreRambaud]

Please @Prem-lmx Do not respond anymore by email or be sure you remove your history.
If you continue, we will be force to close this issue for you :/

[PrestaShark]

This kind of issue happen when no default combination is selected (also have the same problem - https://github.com/PrestaShop/PrestaShop/issues/14851 )

[Prem-lmx]

Hai,
[image: image.png]

[image: image.png]
This issue not clear..

Thanks,

On Wed, Aug 21, 2019 at 2:30 AM Prestashark.eu [e-mail]
wrote:

This kind of issue happen when no default combination is selected

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[khouloudbelguith]

@Prem-lmx, have you the same issue as @PrestaShark ?

The default combination is not set in the Back office?

Thanks!

[Prem-lmx]

That issue solve or non?
plese reply
Thanks

On Wed, Aug 21, 2019 at 4:35 PM khouloudbelguith [e-mail]
wrote:

@Prem-lmx https://github.com/Prem-lmx, have you the same issue as
@PrestaShark https://github.com/PrestaShark ?

The default combination is not set in the Back office?

Thanks!

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[khouloudbelguith]

@Prem-lmx, the issue reported by @PrestaShark, is not reproduced, we are waiting for his feedback, for more details you can follow this issue: #14851
About your issue, The default combination is not set in the Back office => product details page => Combination Tab?

Thanks!

[Prem-lmx]

[image: image.png]
Thanks

On Wed, Aug 21, 2019 at 4:47 PM khouloudbelguith [e-mail]
wrote:

@Prem-lmx https://github.com/Prem-lmx, the issue reported by
@PrestaShark https://github.com/PrestaShark, is not reproduced, we rae
waiting for his feedback, for more details you can follow this issue:

14851 https://github.com/PrestaShop/PrestaShop/issues/14851

About your issue, The default combination is not set in the Back office =>
product details page => Combination Tab?
[image: image]
https://user-images.githubusercontent.com/16067358/63427684-9e3e1b00-c40d-11e9-9454-94658edb83bb.png

Thanks!

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[PrestaShark]

Come on man stop using Github like that!
Click here https://github.com/PrestaShop/PrestaShop/issues/15168 and respond correctly!

[Prem-lmx]

But iisue not clear

thanks

On Wed, Aug 21, 2019 at 4:55 PM Prestashark.eu [e-mail]
wrote:

Come on man stop using Github like that!
Click here #15168 https://github.com/PrestaShop/PrestaShop/issues/15168
and respond correctly!

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[khouloudbelguith]

@Prem-lmx, did you check this in your case?

About your issue, The default combination is not set in the Back office => product details page => Combination Tab?

[PrestaShark]

@Prem-lmx is Your products have combinations like Size? Color?

[Prem-lmx]

No only display the price..
Thanks

On Wed, Aug 21, 2019 at 5:03 PM Prestashark.eu [e-mail]
wrote:

@Prem-lmx https://github.com/Prem-lmx is Your products have
combinations like Size? Color?

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[Prem-lmx]

debug mode..
[image: image.png]

Thanks

On Wed, Aug 21, 2019 at 5:04 PM Prem [e-mail]
wrote:

No only display the price..
Thanks

On Wed, Aug 21, 2019 at 5:03 PM Prestashark.eu [e-mail]
wrote:

@Prem-lmx https://github.com/Prem-lmx is Your products have
combinations like Size? Color?

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[PrestaShark]

xDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD

[Prem-lmx]

What?

On Wed, Aug 21, 2019 at 5:19 PM Prestashark.eu [e-mail]
wrote:

xDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD

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[khouloudbelguith]

@Prem-lmx, sorry, but there is no image attached here.
You need to sign in on Github & upload this image on this ticket.
https://github.com/PrestaShop/PrestaShop/issues/15168

Thanks!

[Prem-lmx]

[khouloudbelguith]

@Prem-lmx, Could you please navigate to your BO => Advanced Parameters => Information page & provide me a screenshot about your server configuration & the MySQL version.

Thanks!

[Prem-lmx]

[image: image.png]

Thanks

On Wed, Aug 21, 2019 at 5:58 PM khouloudbelguith [e-mail]
wrote:

@Prem-lmx https://github.com/Prem-lmx, Could you please navigate to
your BO => Advanced Parameters => Information page & provide me a
screenshot about your server configuration & the MySQL version.

Thanks!

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[khouloudbelguith]

@Prem-lmx, there is no image attached here.
You need to sign in on Github & upload this image on this ticket.
Thanks!

[Prem-lmx]

Thanks

[khouloudbelguith]

@Prem-lmx,

You have memory limit =1G incorrect.
Thanks to change it to 1000M for example.
unfortunately, we are aware of this issue and it does not come from Prestashop, see https://github.com/PrestaShop/PrestaShop/pull/10892#issuecomment-439097520

Thanks!

[Prem-lmx]

No issue solve..
Thanks

[khouloudbelguith]

@Prem-lmx, in your BO => Product details page => Price Tab
You have a lot of fields

@Prem-lmx, those fields are added from a custom module?

Thanks!

[Prem-lmx]

Yes custom module,
Thanks

On Wed, Aug 21, 2019 at 7:02 PM khouloudbelguith [e-mail]
wrote:

@Prem-lmx https://github.com/Prem-lmx, in your BO => Product details
page => Price Tab
You have a lot of fields
[image: image]
https://user-images.githubusercontent.com/16067358/63436339-6c827f80-c420-11e9-81f4-be08cdf67872.png
@Prem-lmx https://github.com/Prem-lmx, those fields are added from a
custom module?

Thanks!

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[khouloudbelguith]

@Prem-lmx, Have you tried to contact the module author?
Thanks to check with them the issue & feedback.

[Prem-lmx]

sry ...not cusom module add,
Thanks

On Wed, Aug 21, 2019 at 7:06 PM khouloudbelguith [e-mail]
wrote:

@Prem-lmx https://github.com/Prem-lmx, Have you tried to contact the
module author?
Thanks to check with them the issue & feedback.

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[khouloudbelguith]

@Prem-lmx, so those fields how they are added, did you edit the core PrestaShop & do you have any overrides?

Thanks!

[Prem-lmx]

Thanks for your Kind responce,,
i have solve the problem,
Thanks
khouloudbelguith

On Wed, Aug 21, 2019 at 7:10 PM Prem [e-mail]
wrote:

sry ...not cusom module add,
Thanks

On Wed, Aug 21, 2019 at 7:06 PM khouloudbelguith [e-mail]
wrote:

@Prem-lmx https://github.com/Prem-lmx, Have you tried to contact the
module author?
Thanks to check with them the issue & feedback.

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[khouloudbelguith]

@Prem-lmx, thanks!
Since it is fixed, I close the issue.

Feel free to open a new one when needed.

[PrestaShark]

@Prem-lmx You should help community and tell how did You manage your issue... Maybe someone else will have similar problem?

[kossrlive]

joining the conversation, (Prestashop 1.7.6.4)
I have same problem as i understood right current thread.

I think, that issue often starts when we using product imports.

I have products with combinations too.

For example: Adidas Sneakers with basic(Retail) price 100$
And its combinations(Sizes) available: Size - 10, Size - 11, Size - 12 .
The price is the same as Retail (Basic) so here no combination impact.

The default combination for example Size - 7

Full combinations table looks like
CombName PriceImpact EndPrice StockCount
Size - 7 0 0 0 Default
Size - 8 0 0 0
Size - 9 0 0 0
Size - 10 100 100 5
Size - 11 100 100 2
Size - 12 100 100 4

Here we can see that we have DEFAULT combination set by import to product that has no stock and no price. (Combinations may be filled with pattern from external source ERP, Accounting software etc)

And we now see that price $0.00 at FrontOffice(HomePage e.g.) on product.

Managing that products with hand is not an option b/c importing catalogs may be very large.

I think here need to be some cron-task to scan all products
check Default combination on each iteration and if it has no stock or no price then change it to nearest combination with price and stock count.

if product on current iteration has not more combination left with price and stock then do another stuff which can be set in setting tab for example.

Turn product off, write to another table () show alert etc.,

For today i dont solved that problem yet.
I have zero price in FO, and when i click that product - than on product page i see price and combinations that available. So my conclusion that "Single Product Page" can determine which combinations available for order. And FO product tabs (thumbnails) - can`t.