Prestashop: faceted search 3.0.6 not work properly

[photinia73]

[khouloudbelguith]

Hi @photinia73,

Could you please provide us with more info? We need more details & clear description to understand how we can reproduce your issue

Thanks!

[photinia73]

1. Could not index prices
2. Аnd has a strange llok in the front office
   
3. And if you select one price range it`s unpossible to select other - the slider disappeare

[photinia73]

about strange look - double items of filter

[khouloudbelguith]

Hi @photinia73,

Thanks for your report.
I did not manage to reproduce the issue with PS1.7.6.0rc1 & PS1.7.5.2 & the ps_facetedsearch v3.0.6 after upgrade from v3.0.5.
I attached a screen record
https://drive.google.com/file/d/1Rg7swa-tiSLoe2qG3nQxnyQjQbcVJoaw/view
Could you please provide us with more info:

• server setup and configuration
• PrestaShop version (source)
• debug mode report
• PHP error logs
• Apache error log
• javascript console log

Don't you know how to get this information? Please read the following article:
http://build.prestashop.com/howtos/misc/how-to-create-bug-report/

Thanks!

[photinia73]

I have only apache error log, course I roll back to previous version. I need the working module
error_log.04Jul.2019.txt

[photinia73]

server info

[khouloudbelguith]

@photinia73, you have a lot of errors related to your cache
Could you please try to clear the cache manually by deleting all the folder into var/cache (prod & dev).
Also, you have this error
PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 256087 bytes) in /var/www/tefold/te.com.ua/vendor/icanboogie/cldr/lib/FileProvider.php on line 69, referer: https://te.com.ua/admin137buzkbm/index.php?controller=AdminModules&configure=ps_facetedsearch&token=9222cbf7096ab633a12d18f4f3a04895

In your php.ini file, Try to increase:

max_execution_time = 30 (by default is 30, try to increase it)
max_input_time = you need to increase it
memory_limit

Thanks to check & feedback

[photinia73]

I put the next value in the php.ini

But will try to update, clear cache in the next time, because PS not propose me to update it again ((

[khouloudbelguith]

@photinia73, after editing your PHP file, your issue is solved?

Thanks!

[photinia73]

I cant check, because rolled back to previous version... And now cant upgrade - PS don`t propose me upgrade again (( May be you have the URL of the module 3.0.6?

[khouloudbelguith]

@photinia73, you can find the release on our GitHub repository
https://github.com/PrestaShop/ps_facetedsearch/releases/tag/v3.0.6
Or, after uninstalling the ps_facetedsearch previous version, when you navigate to the BO => Module Catalog page & search for this module => the last version 3.0.6 will be displayed.

Thanks to check & feedback.

[photinia73]

Ок. Now will clear the var/ dev-prod and will update

[khouloudbelguith]

@photinia73, thanks!

Waiting for your feedback.

[photinia73]

Still clearning.....

[khouloudbelguith]

@photinia73, I'm waiting for your feedback.

[photinia73]

var/cache/prod/purifier can`t delete CSS and URI have no permission.... If it nesessary to clear them, I will call the provider

[photinia73]

I can`t install the module

"Not the real archive file"...

[khouloudbelguith]

@photinia73, you need to clone the module from the GitHub repository, launch the composer install & zip the folder.
Thanks to check this zip file & feedback.
ps_facetedsearch.zip

Thanks!

[photinia73]

in the url you gave was only zip file and I had get only download the zip file... What you mean launch the composer, give me printscreen please

[photinia73]

I want to know this for the future? thanks

[khouloudbelguith]

@photinia73, cloning from the GitHub repository

Thanks!

[photinia73]

I installed. Works, BUT!

In the FO double items in the filter menu
If once select price range, you need reload the page to show the price slider again

[khouloudbelguith]

@photinia73, try to force a refresh of the page, by pressing CTRL+F5 on Windows / Linux, Cmd+R on Mac OS while you are on this page.

Thanks!

[photinia73]

Slider not disapper. Ok. But what to do with double items in the filter Бренд Бренд, Цена Цена?

[khouloudbelguith]

@photinia73, what is the exact browser did you use?

Thanks!

[photinia73]

Chrome

[khouloudbelguith]

@photinia73, in the BO => Module manager page => ps_facetedsearch configuration page => when you edit the template, you have double filter enabled?

Thanks!

[photinia73]

I have only 1 filter template

[khouloudbelguith]

@photinia73, you need to check filters in your template as described in this screen record.
https://drive.google.com/file/d/10QnHyKxGNLGbNNh9wvR3H4V6X3TtaNP9/view
Thanks!

[photinia73]

I have some othe view in the template

[photinia73]

May be reset the module and configure again?

[khouloudbelguith]

@photinia73, after resetting it, try to edit your template & save.
Thanks!

[photinia73]

if comment in facets.tpl
{*

{$facet.label}

*}
so there is no double labels in filter menu, but not orderly view is still

[photinia73]

row 44

[photinia73]

But I am not sure, that this is correct way....

[photinia73]

And why in your video 12 points in the template, and in the mine only 10?

[photinia73]

I reseted the module. But if I uncomment the row 44 the double labels appear again ((
So l leave this row commented...

[photinia73]

Please ask developer to resolve this query. In the mobile version all looking nice

[khouloudbelguith]

@photinia73, in my case, I did not manage to reproduce the issue with ps_facetedsearch v3.0.6.
I don't have double labels.
You can check this link: http://proud-vacation.machine-shuffle.prestashop.net/en/2-home

Thanks!

[photinia73]

You have absolutely another design in your filter....

[photinia73]

your filter is already opened, mine is closed (before clicking) it seems that we have different modules

[photinia73]

May be uninstall the module and the install again?

[khouloudbelguith]

@photinia73, your theme is overriding the ps_afecetedsearch module?

Thanks!

[photinia73]

ps_facetedsearsh realy is in my theme in folder modules....

[photinia73]

[khouloudbelguith]

@photinia73, could you please check if you have the same issue when using the theme classic.

Thanks!

[photinia73]

a cant change theme to classic, after this all configuration is lost

[khouloudbelguith]

@photinia73, have you tried to contact your theme author?
Thanks to check with them & feedback.

[photinia73]

Ok I will try

[khouloudbelguith]

@photinia73, thanks!
Waiting for your feedback.

[photinia73]

usually he do nothing ((

[khouloudbelguith]

@photinia73, As it's not the default theme, provided by Prestashop, we can't do anything with this.
You should contact the theme author via your addons.prestashop.com account, they are the only ones to help you with it.
Thanks!

[photinia73]

I find there version of faceteds.tpl. will learn

[photinia73]

facets.tpl

[khouloudbelguith]

@photinia73, sorry what do you mean by

I find there version of faceteds.tpl. will learn

Thanks!

[photinia73]

in the theme->pixtronpro->template->..... there are files active-filters.tpl and facets.tpl.....

[khouloudbelguith]

@photinia73, as I said before, it's not the default theme, provided by Prestashop, we can't do anything with this.
Despite our several trials, we could not reproduce your issue with the provided information.
It seems that your issue is not a PrestaShop's core bug but most likely a customization problem.
I close the issue, feel free to open a new when needed.
Thanks!

[photinia73]

Hello!
I arranged the view like in the previous version. May this isnfo will be usefull for the next clients.

1. Comment line 44 in the file views->templates->front->catalog->facets.tpl
2. In the same file raw 52 "p class="h6 facet-title">{$facet.label} changed tag "p" on "span"
   So the whole view became more accurate
   This changes didn`t influences on the filter work
   

[photinia73]

All changes I try in the files of Pixtrone themes didn`t have effect. What is rewrite in theme module file concerns mobile version (it look perfect)