Prestashop: Critical bug at checkout

[MathiasReker]

Describe the bug
Payment modules is loading long time because of validation. Tested with both bankwire and check. Please check screenshots.

To Reproduce
Steps to reproduce the behavior:

1. Go to 'Checkout'
2. Click on 'Accept payment'
3. Wait 10-20 sec before the screen update
4. See error and loadtime in console

Screenshots

Additionnal information
PrestaShop version: 1.7.6.0RC1
Serverinformation Linux #1 SMP Wed Feb 13 08:24:50 EST 2019 x86_64
Serversoftwarens version: LiteSpeed
PHP-version: 7.2.19
Hukommelsesgrænse: 756M
Maks. udførelsestid: 30
Upload maks. filstørrelse: 2M
MySQL-version: 10.2.24-MariaDB-cll-lve
MySQL-maskine: InnoDB
MySQL-driver: DbPDO
Webbrowser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

[MathiasReker]

I just tried with another clean install. Same issue.

[MathiasReker]

I tried to debug the issue, but I am stock. On my production server (Linux / LiteSpeed) $total return 0.0? Maybe it is the problem?

And on my localhost running Windows / Apache on laragon, the $total is returned correct.

I use exactly the same PrestaShop settings (clean install).

[khouloudbelguith]

Hi @MathiasReker,

I did not manage to reproduce the issue with PS1.7.6.0rc1 & the bank wire module.
https://drive.google.com/file/d/1fI4A5wZfu5abk8xEMeOO7YlWab-KO6EH/view
I used:

• Server information Linux #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64
• Server software version: Apache/2.4.10 (Debian)
• PHP version: 7.0.33-1~dotdeb+8.1

I used also "Swedish Krona" currency & Svenska language & it is OK
https://drive.google.com/file/d/1bLW0wMbM-HlMGNbvd-M1xyMsvXCZWgjB/view

The products added to your cart are they virtual products? product with combinations?

Thanks!

[MathiasReker]

I got the same issue on both bankwire and check module. I think it is a core related issue.

Can you please try here: http://reker.dk/PS/

You can try with any product. I did just try with default installed products.

I use danish language with currency DKK / kr.

[khouloudbelguith]

@MathiasReker, I tried with your shop & it is OK.
https://drive.google.com/file/d/1lORjXPion4tdMREo1O-olBi76QroLzJ7/view
Thanks!

[MathiasReker]

@khouloudbelguith in your video you can see the validation is loading 10 seconds. It should be less than 1 second.

If you double click on the validation request you will be redirected to the exception.

[khouloudbelguith]

@MathiasReker, this PR: https://github.com/PrestaShop/PrestaShop/pull/9373 prevent users from double click on the Payment button.
So, I cannot click twice on this button.
https://drive.google.com/file/d/13mJEyEVhYAVgKgD6_2dp0hwufht-or-V/view

Thanks!

[MathiasReker]

@khouloudbelguith Please check this video: http://reker.dk/validation.webm

[sarahdib]

hello @MathiasReker

Thank you for your feedback.

Did you reproduce this bug on PS 1.7.5.2 ?

[MathiasReker]

@sarahdib I will create a 1.7.5.2 shop on the server, so I can compare. I be back with more info later.

[Quetzacoalt91]

Hi @MathiasReker, what country and language did you chose when installing PrestaShop?

[MathiasReker]

@sarahdib same issue on 1.7.5.2: http://reker.dk/1752

@Quetzacoalt91 Country: Denmark, language; Danish

[MathiasReker]

@Quetzacoalt91 I can give you access to my live test-server if you need a litespeed server to test it on?

[Quetzacoalt91]

That's really weird, I tried on your shop and everything went fine:

[PierreRambaud]

Same for me

Try to clear your browser cache, even for cookie ? :thinking:

[MathiasReker]

Yes, it went fine. But did it took 10-20 sec for the validator request?

[sarahdib]

The same for me

[MathiasReker]

@PierreRambaud @Quetzacoalt91 When I do exactly the same on localhost (windows / Apache) my loadtime is less than 1 second. Please check this video: http://reker.dk/localhost.webm
So I think it is weird that this request takes 10 second on the production server (linux / LiteSpeed enterprise), when everything else on the production server is running fast.

[MathiasReker]

Just to clarify: The redirection to order confirmation works, but the validation is taking 10-20 seconds. The load-time is the issue.

[sarahdib]

@MathiasReker
It seems to be related to your production configuration since in local the loadtime is less than 1 second and 4 persons did not reproduce the bug we will close the issue.