Prestashop: Customer service and webservice interction

[Don-Leopardo]

Describe the bug
When I create a customer_message in a customer_thread from the webservice, it does not send a mail to the customer.

To Reproduce
Steps to reproduce the behavior:

1. Create a customer_thread (sending a message with a client account)
2. Answer to that thread using the webservice
3. Check the email

Additionnal information
PrestaShop version: 1.7.5.1
PHP version: 5.6

[khouloudbelguith]

Hi @Don-Leopardo,

Could you please provide me the exact script did you use to Create a customer_thread throw WS to check it.
Thanks!

[Don-Leopardo]

Hi @khouloudbelguith
Sorry, I did not create a customer_thread with WS. I just create a customer_message. The customer_thread was created by the client sending a message, i just answered it via a post to customer_messages.

[khouloudbelguith]

@Don-Leopardo, thanks for your feedback.
To answer the customer, did you used any script?
What is the exact xml sent?
Thanks!

[Don-Leopardo]

@khouloudbelguith this is the xml that i'm sending:

The "closed" tags are empty.

[khouloudbelguith]

Hi @Don-Leopardo,

Thanks for your feedback.
I manage to reproduce the issue with PS1.7.5.2 & PS1.7.6.0beta1
I used this script

<?php
/**
 * Created by PhpStorm.
 * User: khouloud.belguith
 * Date: 16/05/19
 * Time: 10:15
 */

ini_set('display_errors','on');
// Here we define constants /!\ You need to replace this parameters
define('DEBUG', true); // Debug mode
//                      !! BACHA, nezapomenout přenastavit i DTB u obrázků dole !!!
define('PS_SHOP_PATH', 'shop.com'); // Root path of your PrestaShop store
define('PS_WS_AUTH_KEY', 'Key'); // Auth key (Get it in your Back Office)
require_once('./PSWebServiceLibrary.php');

$psXML = <<<XML
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<prestashop xmlns:xlink="http://www.w3.org/1999/xlink">
 <customer_message>
   <id />
   <id_employee>1</id_employee>
   <id_customer_thread>1</id_customer_thread>
   <ip_address>2130706433</ip_address>
   <email>[email protected]</email>
   <message>message
   </message>
 </customer_message>
</prestashop>
XML;
$webService = new PrestaShopWebservice(PS_SHOP_PATH, PS_WS_AUTH_KEY, DEBUG);
$xml = new SimpleXMLElement($psXML);
var_dump($xml->asXML());
$opt = array( 'resource' => 'customer_messages' );
$opt['postXml'] = $xml->asXML();
$xml = $webService->add( $opt );

I’ll add this to the debug roadmap so that it’s fixed. If you have already fixed it on your end or if you think you can do it, please do send us a pull request!
Thanks!

[Don-Leopardo]

I'd like to fix it but I don't know anything about php, so I'll wait for you guys to solve it. I'm doing an integration with an open source ERP using python.
Thank you for the attention and I'll be waithing.

[thbl]

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