Prestashop: Partial refund with Paypal not refunded on paypal

[itisco]

Describe the bug
When you want to partially refund an order paid by paypal, you indicate the product you want to refund and check at the bottom the Refund by paypal button but the payapl account is not refunded. While it is with a total refund.

To Reproduce
Steps to reproduce the behavior:

1. Go to an order PAID WITH PAYPAL you want to partially refund
2. Click on Partial refund button at the top and indicate the quantities of product you want to refund the customer
3. Scroll down to the bottom and check the box "refund with paypal"
4. validate the refund and then go the the paypal account of the customer and you'll see that the amout of the partial refund is not refunded

Screenshots

Additionnal information
PrestaShop version: 1.7.5.1
PHP version: 7.2

[khouloudbelguith]

Hi @itisco,

Have you tried to contact the agency who develops the Paypal module? As it comes from a module update, I don't think we can do something before their feedback.

[itisco]

Ok,
I just contacted Paypal.

Cordialement,
[image: Animation Itis]

Jean-Philippe BEAUVE
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Le ven. 5 avr. 2019 à 16:21, khouloudbelguith [e-mail] a
écrit :

Hi @itisco https://github.com/itisco,

Have you tried to contact the agency who develops the Paypal module? As it
comes from a module update, I don't think we can do something before their
feedback.

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[khouloudbelguith]

@itisco, waiting for your feedback.

[stan-smith]

Hello,

@itisco did you get an answer?

Kind regards,
Stan

[itisco]

hi
yes, they told me to update with the latest version of the module.
thanks a lot

Cordialement,
[image: Animation Itis]

Jean-Philippe BEAUVE
Chef de projet
65, rue du Bourbonnais 69009 LYON
09 72 11 89 24 | 08 05 69 20 06
www.itis-commerce.com
Téléchargez ma VCard !

Le mar. 23 avr. 2019 à 10:18, stan-smith [e-mail] a
écrit :

Hello,

@itisco https://github.com/itisco did you get an answer?

Kind regards,
Stan

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[khouloudbelguith]

Hi all,

As it's not a module provided by Prestashop, we can't do anything with this.
You should contact the module author via your addons.prestashop.com account, they are the only ones to help you with it.
Thanks!

[stan-smith]

Wait @khouloudbelguith, I've contacted both Prestashop and the Author on addons.prestashop.com. The author told me to contact prestashop and prestashop told me to use github.

FYI, I've updated the module as you told me @itisco , thank you.

Do you know for the old transaction (before the update of the module) if the refund will be applied or if I have to do it manually?

Kind regards,
Stan

[khouloudbelguith]

Hi @stan-smith,

I just re-opened the issue.
Thanks!

[khouloudbelguith]

@stan-smith, what is the exact version PrestaShop & Paypal version did you use?
Thanks!

[stan-smith]

v1.7.4.4 for Prestashop

v4.4.4 for Paypal

[khouloudbelguith]

Hi @stan-smith,

I tried with PrestaShop 1.7.5.1 & PayPal v4.4.4.
From PrestaShop BO, it is all ok.
I attached a video record.
https://drive.google.com/file/d/1hi1hnlpPJJZ5Bh34WtZNub3R1cG0PlDU/view
The credit slip is created & it is OK.
Thanks to check & feedback.

[stan-smith]

Hello @khouloudbelguith,

Thank you for your video record. I just saw it.

I have the same thing as you but I don't see nothing on PayPal. Is it normal ?

How I can be sure that my customer have been refunded?

Kind regards,
Stan

ps: I've made the refund before the Paypal update

000001 (1).pdf

[khouloudbelguith]

@stan-smith, thanks for your feedback.
After updating your module, did you test again the partial if it is OK?
Thanks!

[stan-smith]

Hello @khouloudbelguith

I don't know yet but I think it will work.

I just want to know if you think I need to refund my customer from before the pluggin update?

Kind regards,
Stan

[khouloudbelguith]

Hi @stan-smith,

I just want to know if you think I need to refund my customer from before the plugin update?

You should contact the module author about this issue, because in our PrestaShop core it is OK, credit slip is created.
But in your account PayPal, it is not ok.
You should verify with PayPal if your previous refund is created or not?

Thanks to check & feedback

[LanmanGroup]

Update order status to Refund and next check your PayPal account

[khouloudbelguith]

Hi @itisco,

Can I close the issue?
Thanks!

[itisco]

Hi!
It seems that you can.
Thanks

Cordialement,
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Jean-Philippe BEAUVE
Chef de projet
65, rue du Bourbonnais 69009 LYON
09 72 11 89 24 | 08 05 69 20 06
www.itis-commerce.com
Téléchargez ma VCard !

Le lun. 13 mai 2019 à 13:24, khouloudbelguith [e-mail] a
écrit :

Hi @itisco https://github.com/itisco,

Can I close the issue?
Thanks!

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[khouloudbelguith]

@itisco, thanks for your feedback.
I close the issue, feel free to open a new one when needed.
Thanks!