Prestashop: When I edit a product in the Backoffice return 500 error server

[lewis2413]

Hi,

I have a problem when I edit a product in the backoffice, return 500 server error:

my setup and configuration is the following:

Error log from var/logs path
prod.log

---

the hosting where shop is allocated is a shared server and i don´t have access to php_error_logs neither apache_error_logs files.

I don´t know if this information is enough or you need anymore.

thanks advance

[khouloudbelguith]

Hi @lewis2413,

In your log file, you have this error: Error: Allowed memory size of 268435456 bytes exhausted, have you tried to contact with your host about this issue?
Thanks to check with them & feedback.
In the meantime, could you please try to enable the debug mode & provide me the exceptions displayed?
Thanks!

[lewis2413]

I´ve not contact with them, i do it now, the hosting provider is called Arsys, i don´t know if you know it. By the way, I have enabled debug mode and don´t show anything in my screen.

attach the dev.log file

dev.zip

[khouloudbelguith]

@lewis2413, so when debug mode is enabled & you navigate to the product page, only error 500 is displayed?
THanks!

[lewis2413]

Yes only that

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El jue., 7 feb. 2019 a las 15:27, khouloudbelguith (<
[email protected]>) escribió:

@lewis2413 https://github.com/lewis2413, so when debug mode is enabled
& you navigate to the product page, only error 500 is displayed?
THanks!

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[khouloudbelguith]

@lewis2413, in your log file, doctrine.DEBUG: SELECT name FROM ps_module WHERE active = 1 [] [], it could be a problem with a custom module but it is not mentioned.
THanks!

[lewis2413]

umm when you say custom module, it could be a template that is not the default? We have a new template

[lewis2413]

Checking the Symfony Profile I found this:

and the logs, i found this too

[khouloudbelguith]

@lewis2413, before uploading the new theme, the issue doesn't exist?
Thanks!

[lewis2413]

I don´t test it

[lewis2413]

Sorry, i didn´t test it

[khouloudbelguith]

@lewis2413, so some issues with translations, did you created any languages or did you imported any pack from the BO?
Thanks!

[lewis2413]

I don´t have created any languages, the only thing that i have done is install a laguage package

[khouloudbelguith]

@lewis2413, from the BO => International => Translations => you added your language?

[lewis2413]

Yes, i have added it

[khouloudbelguith]

@lewis2413, sorry, but I did not manage to reproduce the issue with PS1.7.5.0, you need to check if you have an override incompatible or a custom module may cause a problem.
Thanks!

[lewis2413]

How to check if i have an incompatible module in my lastest prestashop version?

[khouloudbelguith]

@lewis2413, try to disable one by one manually, check & feedback.
Thanks!

[lewis2413]

only the modules from the new template, rigth?

[khouloudbelguith]

@lewis2413, modules which they are related to the product page.
Thanks!

[lewis2413]

Ok, BTW, provider hosting have extended the memory limit from 256 to 512MB and it works for me, the load´s time is 20seg only show the frontend but it continue loading yet.

[khouloudbelguith]

@lewis2413, so the issue is fixed?
Thanks!

[lewis2413]

well, if i check error log, i look translation errors, the commented above.

[lewis2413]

this is solved but not totally.

[khouloudbelguith]

@lewis2413, could you please try to update the Espanol language again from the BO => International => Translations.
Thanks!

[lewis2413]

i just updated

[lewis2413]

when the page is loaded, the features are loading very slow one by one

[khouloudbelguith]

@lewis2413, could you please follow this link: https://github.com/PrestaShop/php-ps-info
phppsinfo file provides an equivalent to the phpinfo() function that reports PrestaShop Requirements information about the PHP/MySQL/Apache environment and offers suggestions for improvement.

1. Upload the file to the server. You should upload your file to the exact directory you want to test. Typically, this will be your httpdocs (/var/www/vhosts/example.com/httpdocs/) directory, although you can upload it to any subdirectory on your server as well. Use FTP to upload the file.
2. Visit the page in your browser. If you uploaded it to your html directory, you should now visit http://www.example.com/phppsinfo.php, replacing example.com with your own domain name.
3. Now you can view all of the information about PHP for your server for that particular directory.

Thanks to check and feedback.

[lewis2413]

I don´t look the httpdoc directory

[lewis2413]

this is the report

PHP PrestaShop Info.zip

[khouloudbelguith]

Hi @lewis2413, your configuration seems to be OK.
Could you please provide me your credentials to access your BO to check it.
This is a public space.
You can provide me the link by email.
My address mail: khouloud.[email protected]
Let's be safe!

[lewis2413]

Hi @khouloudbelguith

i just sent the information requested.

[khouloudbelguith]

@lewis2413, I just received the email, I will check & feedback.
Thanks!

[khouloudbelguith]

@lewis2413, I tried to add/edit a product & it is OK.
I sent you a screen record via Email.
Thanks!

[lewis2413]

Yes I´ve received, but try to test with products that they are there. for example 731 only click in modify button and check loading time. Each product have 43 features aprox.

[khouloudbelguith]

@lewis2413, thanks for your feedback.
We are aware of this issue and we are working on it.
No, this issue is in progress, it is assigned to our developer Jocelyn Fournier, he is working on it.
Thanks for your patience
Your ticket is a duplicate of #9809
So, I close it.
Thanks!

[khouloudbelguith]

Duplicate of #9809

[lewis2413]

All rigth, thansks to you.

[lewis2413]

hi @khouloudbelguith

the issue commented above is in progress? are there any solution?

[khouloudbelguith]

@lewis2413, the issue is in progress.
This is not something we can easily fix.
Thanks for your understanding!

[lewis2413]

Ok, i undestand, i´ll hope for you response...

Thansk for you support