Describe the bug
Dear staff,
we receive two identical order with the same transaction ID.
Orders have a gap, one from the other, of a few seconds!
order 1 - 14/11/2018 18:46:08
order 2 - 14/11/2018 18:46:13
We contacted the customer, he had no problems during the transaction.
We have forwarded the same request to the server service and to PayPal one.
Have you ever had a similar problem?
Thanks.
To Reproduce
Steps to reproduce the behavior:
Screenshots
If applicable, add screenshots or screenrecords to help explain your problem.
Additionnal information
PrestaShop version: 1.6.1.23
PHP version: 5.6
Hi @ballashop,
I did not manage to reproduce the issue with 1.6.1.23 & the PayPal module v3.11.6.
I created two orders at the same time with different customers, but the orders are successfully created without errors.
Are there any errors in your log file?
Thanks!
Hi @khouloudbelguith,
thanks to reply me, yes, we have a mailchimp error.
"MailChimp error: A cart with the provided ID already exists in the account. url:..."
How can I send you a log file?
Is it possible in private mode?
Thanks
@ballashop, so this issue occurs due to the mail chimp module?
This is a previous ticket: http://forge.prestashop.com/browse/BOOM-5486 about this issue.
Thanks to check & feedback.
Thanks @khouloudbelguith,
I'm going to contact the module Mailchimp developer.
I return to write soon what they told me
Thanks
@ballashop, thanks!
Waiting for your feedback.
Hi @khouloudbelguith,
the problem is no longer presented, very strange, however we have disabled the mailchimp module because it required mysql 5.7. Unfortunately we have an older version 5.0.92 and therefore not compatible. I think you can close that issue.
Thanks a lot.
Hi @ballashop,
Thanks for your feedback.
I close the issue, feel free to open a new one when needed.
Thanks!