Parse-server: The Community Forum is down

Created on 18 Feb 2020 · 12Comments · Source: parse-community/parse-server

Hello Guys 🖖,

I write to know if the forum will be reactivated.
If that is the case or need someone with time I would like to cooperate.

Source

macarthuror

Most helpful comment

Ok, final update and then I'll close this. Apologies it has taken so long, ironically the terrible events of COVID-19 have freed up a lot of time for me to get this sorted.

The forum is now open to new accounts without approval and anonymous browsing.

If you have any suggestions or questions about the forum I would strongly encourage you to use the Site feedback category.

TomWFox on 6 Apr 2020

👍3

All 12 comments

Hi,

We're very much hoping the forum will be reactivated but there has been some issues with the hosting which @acinader is trying to resolve.

I believe he has reached out for support from GCP but has not been successful thus far. It's super frustrating and we're sorry for the inconvenience to those who use the forum!

TomWFox on 18 Feb 2020

https://github.com/parse-community/parse-community.github.io/issues/35

Moumouls on 20 Feb 2020

@TomWFox
@acinader
any update?

macarthuror on 10 Mar 2020

Unfortunately, we’re not going to be able to recover the forum. There was a billing issue which resulted in the problem & GCP have been unwilling / unable to restore it.

As the forum had become a valuable asset to the community we are planning to put in place a replacement but unfortunately all of the existing content has been lost.

TomWFox on 10 Mar 2020

😕1

as an aside, my interaction with Google Cloud Platform support was just terrible. The agent assigned to our issue was completely unwilling to help me figure out how to authenticate with them. I tried several times in different ways but the agent seemed to take pleasure in my inability to answer his questions and he ignored my requests to escalate to a manager.

Compared to my interactions with AWS support, this was just a frustrating, terrible experience.

And now we have lost a significant bit of institutional knowledge in our forum. Shame on google :(.

acinader on 10 Mar 2020

😕3

It is a shame that the information has been lost, but I think the community is growing very fast and the data could be recovered quickly.

macarthuror on 18 Mar 2020

Is there any news or update about new community forum?

L3K0V on 31 Mar 2020

Sorry for the delay. This is something I'm actively working on now. I'll provide an update within a week.

TomWFox on 31 Mar 2020

❤2

Right... we're getting there! The basic setup is complete - feel free to pre-register now with email or GitHub 😊

Edit: link is community.parseplatform.org

TomWFox on 2 Apr 2020

Logged in !
Waiting approval

Moumouls on 2 Apr 2020

👍1

Hi peeps, I’m almost ready to start letting people in. I just need to double check all the permissions and do some final setup.

You will see more detail about this once you join the forum but I just want to reassure you that I am putting measures in place to ensure we don’t have a repeat of previous events.

Daily content backups on a separate s3 instance
Daily instance backups
Email and SMS notifications of downtime, billing etc
I will also keep recent daily backups in another location (to do)

TomWFox on 4 Apr 2020

🎉2

Ok, final update and then I'll close this. Apologies it has taken so long, ironically the terrible events of COVID-19 have freed up a lot of time for me to get this sorted.

The forum is now open to new accounts without approval and anonymous browsing.

If you have any suggestions or questions about the forum I would strongly encourage you to use the Site feedback category.

TomWFox on 6 Apr 2020

👍3

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