Outlookgooglecalendarsync: Not able to sync with Google

[Stuwilli1]

:memo: Use the below template to report your issue.
:bulb: Upgrade to the latest alpha release to check if the problem is already fixed.
:paperclip: To aid investigation, provide your OGcalsync.log file (see instructions).

---

OGCS Version: v2.7.4
Installed or Portable: Installed

Problem Description
Worked for awhile then I started to add the Google calendar to Outlook Live and also tried through Oulook (2016). Stopped syncing and just stays in the "authenticating with Google, preparing
to authenticate with Google", screen and just sits

Steps to Reproduce the Issue

1. anytime sync
   OGcalsync.log

[Stuwilli1]

I have to disconnect GMAIL account and reconnect for it to work. Not consistent at all. States handshake fails.

OGcalsync.log

[Stuwilli1]

I have to disconnect Google account in other words to sync and then attain a verification code. Otherwise, it states the "Google handshake failed"

[Stuwilli1]

Thanks, really frustrated, has to be a setting I'm missing, IDK?

Stuart

[phw198]

Yes, very odd. Seems that after you've authorised OGCS to manage your calendar it works, but then after restarting OGCS it complains that your credentials are no longer valid! I assume you've not changed your Google password in that time?

Are you using two factor authentication (though I use this without problem) or app passwords with Google or anything? I'm a bit stumped tbh...

[Stuwilli1]

I did set up two part authentication and app password originally to try to sync before using your software

Stuart

[phw198]

Log file extract:
2018-05-23 10:46:36,742 DEBUG 7 OutlookGoogleCalendarSync.GoogleOgcs.Authenticator [0] - Access token expires 5/23/2018 10:30:28 AM
So to me that looks like the token is already expired, but OGCS is carrying on as though it's valid. So I think there is a bug in this line of code around UTC values....though I'm surprised lots of people don't suffer this.

:bulb: Ah, I know why - you're restarting OGCS which means it has to reauthenticate. If you leave OGCS open then it will be OK, and if you leave it on overnight, the GMT offset it big enough for it to know the token has _actually_ expired.

I'll get a fix out as soon as possible...

[Stuwilli1]

Thanks!

Stuart

[kwagner115]

I too have the same problem, and need to disconnect google account, then reconnect. Happens 1-2 a week. I have not been able to pin point what sequence of events breaks the authorization. I update OGCS software regularly, using most recent alpha releases. Problem has occurred under at least the last 3 releases.

[Stuwilli1]

All good, I can just disconnect and reconnect when necessary.

Thanks!

Stuart

On Thu, May 24, 2018 at 3:17 PM, kwagner115 [e-mail]
wrote:

I too have the same problem, and need to disconnect google account, then
reconnect. Happens 1-2 a week. I have not been able to point point what
sequence of events breaks the authorization. I update OGCS software
regularly, using most recent alpha releases. Problem has occurred under at
least the last 3 releases.

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[phw198]

:package: This should now be resolved with hotfix v2.7.4.2.zip (see instructions for applying).

To test, disconnect google, reconnect, shutdown OGCS, start OGCS and sync - should not need reconnecting.

[Stuwilli1]

Done, see how it goes and thanks!

On Thu, May 24, 2018 at 4:00 PM, Paul Woolcock [e-mail]
wrote:

📦 This should now be resolved with hotfix v2.7.4.2.zip
https://github.com/phw198/OutlookGoogleCalendarSync/files/2036904/v2.7.4.2.zip
(see instructions for applying
https://github.com/phw198/OutlookGoogleCalendarSync/wiki/Reporting-Problems#applying-a-hotfix
).

To test, disconnect google, reconnect, shutdown OGCS, start OGCS and sync

• should not need reconnecting.

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[kwagner115]

Installed as well. Will see what happens over the next week or so, and post results.

[Stuwilli1]

thanks

On Fri, May 25, 2018 at 9:34 AM, kwagner115 [e-mail]
wrote:

Installed as well. Will see what happens over the next week or so, and
post results.

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[kwagner115]

Applied fix. Have not had a failure since. Thanks!!

[Stuwilli1]

Yep seems to be working!!

Stuart
C: [phone]

On May 27, 2018, at 1:06 PM, kwagner115 [e-mail] wrote:

Applied fix. Have not had a failure since. Thanks!!

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[Stuwilli1]

Thanks Paul, seems to be working just great since that fix!

Stuart
C: [phone]

On Jul 15, 2018, at 5:43 PM, Paul Woolcock [e-mail] wrote:

Closed #530 via 5a104b1.

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[Stuwilli1]

Hello!

Been awhile and ever since the new 2.7.6.0 version the sync "hangs" at this
point below. Sometimes it has gone all the way through other times it just
sits here for a very long time until I abort.

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Wed, May 23, 2018 at 8:39 PM [e-mail] wrote:

No clue

From: Paul Woolcock [e-mail]
Sent: Wednesday, May 23, 2018 5:55 PM
To: phw198/OutlookGoogleCalendarSync <
[email protected]>
Cc: Stuwilli1 [e-mail]; State change <
[email protected]>
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync with
Google (#530)

Yes, very odd. Seems that after you've authorised OGCS to manage your
calendar it works, but then after restarting OGCS it complains that your
credentials are no longer valid! I assume you've not changed your Google
password in that time?

Are you using two factor authentication (though I use this without
problem) or app passwords with Google or anything? I'm a bit stumped tbh...

—
You are receiving this because you modified the open/close state.
Reply to this email directly, view it on GitHub
https://github.com/phw198/OutlookGoogleCalendarSync/issues/530#issuecomment-391508959,
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[Stuwilli1]

Typically have to abort and see below

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:28 AM Stuart [e-mail] wrote:

Hello!

Been awhile and ever since the new 2.7.6.0 version the sync "hangs" at
this point below. Sometimes it has gone all the way through other times it
just sits here for a very long time until I abort.

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Wed, May 23, 2018 at 8:39 PM [e-mail] wrote:

No clue

From: Paul Woolcock [e-mail]
Sent: Wednesday, May 23, 2018 5:55 PM
To: phw198/OutlookGoogleCalendarSync <
[email protected]>
Cc: Stuwilli1 [e-mail]; State change <
[email protected]>
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync with
Google (#530)

Yes, very odd. Seems that after you've authorised OGCS to manage your
calendar it works, but then after restarting OGCS it complains that your
credentials are no longer valid! I assume you've not changed your Google
password in that time?

Are you using two factor authentication (though I use this without
problem) or app passwords with Google or anything? I'm a bit stumped tbh...

—
You are receiving this because you modified the open/close state.
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https://github.com/phw198/OutlookGoogleCalendarSync/issues/530#issuecomment-391508959,
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.

[Stuwilli1]

Started at 11:55am and finally went and finished at 12:37. Just weird. It
re-ran again after completed since it is set to go every 20 minutes and it
is sitting in the same spot waiting once again.

Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:46 AM Stuart [e-mail] wrote:

Typically have to abort and see below

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:28 AM Stuart [e-mail] wrote:

Hello!

Been awhile and ever since the new 2.7.6.0 version the sync "hangs" at
this point below. Sometimes it has gone all the way through other times it
just sits here for a very long time until I abort.

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Wed, May 23, 2018 at 8:39 PM [e-mail] wrote:

No clue

From: Paul Woolcock [e-mail]
Sent: Wednesday, May 23, 2018 5:55 PM
To: phw198/OutlookGoogleCalendarSync <
[email protected]>
Cc: Stuwilli1 [e-mail]; State change <
[email protected]>
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync with
Google (#530)

Yes, very odd. Seems that after you've authorised OGCS to manage your
calendar it works, but then after restarting OGCS it complains that your
credentials are no longer valid! I assume you've not changed your Google
password in that time?

Are you using two factor authentication (though I use this without
problem) or app passwords with Google or anything? I'm a bit stumped tbh...

—
You are receiving this because you modified the open/close state.
Reply to this email directly, view it on GitHub
https://github.com/phw198/OutlookGoogleCalendarSync/issues/530#issuecomment-391508959,
or mute the thread
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.

[kwagner115]

I may have similar results./ performance issue. I have only 70 calendar entries that sync between Outlook and Google (2 way).

Under most current alpha (2.7.6.0) the app seems to take an unexpected long time to process through its normal update / check routines.

Kevin

[e-mail] [email protected]
319-382-4461 (mobile)

From: Stuwilli1 [e-mail]
Sent: September 18, 2018 11:41 AM
To: phw198/OutlookGoogleCalendarSync [e-mail]
Cc: kwagner115 [e-mail]; Comment [e-mail]
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync with Google (#530)

Started at 11:55am and finally went and finished at 12:37. Just weird. It
re-ran again after completed since it is set to go every 20 minutes and it
is sitting in the same spot waiting once again.

Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:46 AM Stuart <[email protected] [e-mail] > wrote:

Typically have to abort and see below

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:28 AM Stuart <[email protected] [e-mail] > wrote:

Hello!

Been awhile and ever since the new 2.7.6.0 version the sync "hangs" at
this point below. Sometimes it has gone all the way through other times it
just sits here for a very long time until I abort.

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Wed, May 23, 2018 at 8:39 PM <[email protected] [e-mail] > wrote:

No clue

From: Paul Woolcock <[email protected] [e-mail] >
Sent: Wednesday, May 23, 2018 5:55 PM
To: phw198/OutlookGoogleCalendarSync <
[email protected] [e-mail] >
Cc: Stuwilli1 <[email protected] [e-mail] >; State change <
[email protected] [e-mail] >
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync with
Google (#530)

Yes, very odd. Seems that after you've authorised OGCS to manage your
calendar it works, but then after restarting OGCS it complains that your
credentials are no longer valid! I assume you've not changed your Google
password in that time?

Are you using two factor authentication (though I use this without
problem) or app passwords with Google or anything? I'm a bit stumped tbh...

—
You are receiving this because you modified the open/close state.
Reply to this email directly, view it on GitHub
https://github.com/phw198/OutlookGoogleCalendarSync/issues/530#issuecomment-391508959,
or mute the thread
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.

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[Stuwilli1]

It is still processing (35 minutes in), even though no to minimal changes
form the previous.

Stuart

On Tue, Sep 18, 2018 at 1:03 PM kwagner115 [e-mail] wrote:

I may have similar results./ performance issue. I have only 70 calendar
entries that sync between Outlook and Google (2 way).

Under most current alpha (2.7.6.0) the app seems to take an unexpected
long time to process through its normal update / check routines.

Kevin

[e-mail] [email protected]
319-382-4461 (mobile)

From: Stuwilli1 [e-mail]
Sent: September 18, 2018 11:41 AM
To: phw198/OutlookGoogleCalendarSync <
[email protected]>
Cc: kwagner115 [e-mail]; Comment >
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync with
Google (#530)

Started at 11:55am and finally went and finished at 12:37. Just weird. It
re-ran again after completed since it is set to go every 20 minutes and it
is sitting in the same spot waiting once again.

Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:46 AM Stuart <[email protected] [email protected]> > wrote:

Typically have to abort and see below

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:28 AM Stuart <[email protected] [email protected]> > wrote:

Hello!

Been awhile and ever since the new 2.7.6.0 version the sync "hangs" at
this point below. Sometimes it has gone all the way through other times
it
just sits here for a very long time until I abort.

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Wed, May 23, 2018 at 8:39 PM <[email protected] [email protected]> > wrote:

No clue

From: Paul Woolcock <[email protected] [email protected]> >
Sent: Wednesday, May 23, 2018 5:55 PM
To: phw198/OutlookGoogleCalendarSync <
[email protected] [email protected]> >
Cc: Stuwilli1 <[email protected] [e-mail] >;
State change <
[email protected] [email protected]> >
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync with
Google (#530)

Yes, very odd. Seems that after you've authorised OGCS to manage your
calendar it works, but then after restarting OGCS it complains that
your
credentials are no longer valid! I assume you've not changed your
Google
password in that time?

Are you using two factor authentication (though I use this without
problem) or app passwords with Google or anything? I'm a bit stumped
tbh...

—
You are receiving this because you modified the open/close state.
Reply to this email directly, view it on GitHub
<
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,
or mute the thread
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.

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[Stuwilli1]

It is taking about 30 minutes for it to sync on the new software version,
by the time it is done and starts again!

Stuart

On Tue, Sep 18, 2018 at 1:11 PM Stuart [e-mail] wrote:

It is still processing (35 minutes in), even though no to minimal changes
form the previous.

Stuart

On Tue, Sep 18, 2018 at 1:03 PM kwagner115 [e-mail]
wrote:

I may have similar results./ performance issue. I have only 70 calendar
entries that sync between Outlook and Google (2 way).

Under most current alpha (2.7.6.0) the app seems to take an unexpected
long time to process through its normal update / check routines.

Kevin

[e-mail] [email protected]
319-382-4461 (mobile)

From: Stuwilli1 [e-mail]
Sent: September 18, 2018 11:41 AM
To: phw198/OutlookGoogleCalendarSync <
[email protected]>
Cc: kwagner115 [e-mail]; Comment <
[email protected]>
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync with
Google (#530)

Started at 11:55am and finally went and finished at 12:37. Just weird. It
re-ran again after completed since it is set to go every 20 minutes and it
is sitting in the same spot waiting once again.

Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:46 AM Stuart <[email protected] [email protected]> > wrote:

Typically have to abort and see below

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Tue, Sep 18, 2018 at 11:28 AM Stuart <[email protected] [email protected]> > wrote:

Hello!

Been awhile and ever since the new 2.7.6.0 version the sync "hangs" at
this point below. Sometimes it has gone all the way through other
times it
just sits here for a very long time until I abort.

[image: image.png]
Best regards,

Stuart A. Williams, CFE
[phone]

On Wed, May 23, 2018 at 8:39 PM <[email protected] [email protected]> > wrote:

No clue

From: Paul Woolcock <[email protected] [email protected]> >
Sent: Wednesday, May 23, 2018 5:55 PM
To: phw198/OutlookGoogleCalendarSync <
[email protected] [email protected]> >
Cc: Stuwilli1 <[email protected] [e-mail] >;
State change <
[email protected] [email protected]> >
Subject: Re: [phw198/OutlookGoogleCalendarSync] Not able to sync
with
Google (#530)

Yes, very odd. Seems that after you've authorised OGCS to manage your
calendar it works, but then after restarting OGCS it complains that
your
credentials are no longer valid! I assume you've not changed your
Google
password in that time?

Are you using two factor authentication (though I use this without
problem) or app passwords with Google or anything? I'm a bit stumped
tbh...

—
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[phw198]

@Stuwilli1 @kwagner115 Please can you raise a new ticket if you are experiencing performance problems under v2.7.6