Osticket: Feature Request : Auto Close Ticket in case of no reply for x days

[supportreq]

This feature is very common for any ticket management system, where a ticket can be auto closed in case there is no reply from the client for x days.. the days can be defined based on the department or help topic..

[mckaygerhard]

this are the stack fature of the remedy software, this enhancement are one of the most wanted!!!

i hope will not be implemented with cron setup, or os touch... (sure not, due osticket seems run in mocosoft guindows)

[supportreq]

@greezybacon any plans to implement this soon

[adriencarbonne]

+1

[supportreq]

@greezybacon @protich can we use the Ticket Filter option for this? I didn't find a field of ticket creation date in the ticket filter..

Please advice..

[ntozier]

Q: can we use the Ticket Filter option for this?
A: Not at this time.

There is a mod on the forums discussing how to do this though.
http://osticket.com/forum/discussion/85900/auto-close-resolved-tickets-after-3-days

[amsut]

+1 for this.

[mohitbhatia1994]

+1

[mckaygerhard]

+1

umm the same code for delayed ticket s can be used for closed in "x" days?

i mean, for own purposes wheantime developer push to oficial osticket code!

please how can be made that with this piece of code (delayed tickets part)

[zener05]

+1

[wintstar]

+1

[jdelhome3578]

2152 PR is waiting for someone to review

[Pablohn26]

+1
I am not sure if this PR provides it (I do not have v1.10)

[kest874]

@Pablohn26 yes, the PR works, we use it here. However I'm on 1.10

[mckaygerhard]

As @Pablohn26 said, me not have 1.10, i'm on 1.9 too why so many issues from 1.9 request are not attended?

[kest874]

Because 1.10 is final and current.

[mckaygerhard]

was not final when this issue was opened! more than a year to have a important feature!!!!

[mckaygerhard]

many important production sites still have 1.9 due better "mejor diablo conocido que nuevo por conocer"

reselers and vendors do not use software without well-knowed and well-tested and i know that 1.9 are well-knowed and -well-tested

the 1.10 are good for now when are well tested and the many issues in the github will close

[jdelhome3578]

@Pablohn26 @mckaygerhard what is wrong with #2152? It is written for 1.9.x and works fine.

[jdelhome3578]

@kest874 are you using #3450?

[mckaygerhard]

@jdelhome3578 i dont see this in 1.9.x brand, l must patch myselft my osticket installation with many usefully patches over the forum and network, due here seems users request usefully features are not allowed, i taking about simple and few lines patch's like open attached files into popup window very necesary and still pending

[ntozier]

I'm not sure why it is so hard to understand that new features are not back ported to old versions.

[mckaygerhard]

i'm not sure why its so hard to understand that need features are really little hacks NEED in current stable used versions, the patch for "open in new window" are not so hard to include that time when was proposed! a long long time ago...

in any case, we have a job that we dont have the luxury to take the risk to take unknow newer versions if are not well knowed until are very well tested

[kest874]

@jdelhome3578 yes using #3450 @mckaygerhard use https://github.com/osTicket/osTicket/pull/2152

[mckaygerhard]

thanks @kest874 i right now patched the testing environment... seems need some tricks to get work, i'll review and made some hacks and report feedback here