Osticket: v. 1.10 - Replies log me out [SOLVED]

[GreenDragonTech]

Since the upgrade to 1.10, every time I reply to a ticket, it logs me out. I've tested and the recipients are receiving their emails and everything posts correctly, but it's annoying to have to log back in every time.

Is nobody else having this problem?

[robintoy]

I used to get this on 1.10-rc.3 and raised it as a issue but not sure if solved

[ntozier]

@GreenDragonTech I'm not having this problem. You should probably include system information (software and versions) and check webserver error logs and php error logs.

Side thought... did you clear your browser cache after upgrading?

[GreenDragonTech]

I'll see if I can find the logs, but clearing my browser cache did not help.

[GreenDragonTech]

I found the logs on my server. See attached. I don't know what to do with them Any ideas would be appreciated.
mysite.txt

[mmurshid]

@ntozier it works fine on the localhost,but when hosted to another live server it logg out,could you test on your end?
@GreenDragonTech did you manage to solve the issue? if yes kindly share with me,i am facing same issue.

[mmurshid]

@robintoy do u have same problem? kindly assist

[ntozier]

@mmurshid there is no way that I can replicate what you are saying as I do not use the same host as you. However if it works locally and does not work when you move it remotely then its a pretty fair presumption that something about the remote hosts config is borking it. I would recommend that you compare the software versions, and configurations between the local and remote hosts. Most of the time when someone see's something like this they are running afoul their ISPs mod_security rules (or other "security" configuration).

[GreenDragonTech]

@mmurshid No, not yet. I still face this problem and was surprised nobody else has reported it. I wish I had a solid answer. I've tried adjusting many things, but nothing has solidly affirmed a conclusion.

[GreenDragonTech]

SOLVED!!!! @mmurshid , @ntozier gave me an idea. I switched PHP version from 5.5 to 7.0 and it resolved the problem! Solution: If you run cPanel, go to PHP Selector and choose 7.0 in the drop down. Otherwise, contact your host and ask them.

[mmurshid]

thanks to you guys.. @GreenDragonTech and @ntozier , i have upgraded to ver 5.7 and it works fine.Be Blessed guys.

[ntozier]

@protich @JediKev
I'm not sure that this is solved since I have a few people on the forums posting saying similar things.

Here are a few of them:
http://osticket.com/forum/discussion/89270/when-i-submit-a-comment-on-a-ticket-i-have-to-login-again
http://osticket.com/forum/discussion/89277/reply-ticket-logout-always

[GreenDragonTech]

@ntozier I marked it solved because I opened this forum, and I found a solution that worked for me.

[bhenie]

there is another way to fix without upgrade php version ?

[Nuviware]

Marking a bug "Solved" by changing the php version isn't the solution to the problem.
The problem is in the code and it can be solved ;-)

[gazzaluty]

This problem doesn't occur in Firefox?

[CelticWebSolutions]

I have exactly the same issue, though I am running Php 7. Has any investigation been done on the code side of this issue?

[dgismondi]

Hola, al editar un ticket el sistema cierra sesión y vuelve al inicio para login. Es incomodo y no se si es bug o configuración. Gracias !
Estoy utilizando la v1.10 y mi hosting solo tiene disponible hasta la versión de php 5.6.

Alguna sugerencia?

[eKKiM1]

I was experiencing the same issue with PHP 5.4
Since no descent fix was ever supplied afaik i started digging in the code.

i noticed (or cant find where) that the constructor of the osTicketSession is not called anywhere?
This function starts the PHP session.

I made a quick work around (no idea if it influences other things..) by adding the following lines add the end of ./include/class.ostsession.php (before ?> ofcourse)

session_name("OSTSESSID");
session_start();

it's a dirty work around and probably breaks other functionality. However, i hope that a dev now has an idea where to look to fix this issue.

[juniorpires]

In my case, this always happen if the option "Avoid Collision" is enable. If it is set to 0 (zero) the error don't occur.

[dgismondi]

where change this value ?? thanks

[JediKev]

Admin Panel > Settings > System > Collision Avoidance Duration

[dgismondi]

El parámetro mas parecido es "Duración del filtro de colisión" estaba en 3 minutos y lo lleve a 0 y sigue sin funcionar, al editar un ticket de cierra la sessión. gracias !

[fthomas137]

Well, I'm glad it's just not me but I'm sad that there is no clear fix. I'm currently running osTicket version 1.9.14 and php version 5.6.16.

[ntozier]

@fthomas137 The subject for this issue report states "Solved". Perhaps your issue is that you are running an outdated version.

[thetwopct]

Changing the Collision Avoidance Duration to 0 has not solved the problem for me. I am running PHP 5.6

[ntozier]

@thetwopct
version of osticket?
Have you tried upgrading PHP to 7 like the original posted recommended?

[lucasmontec]

Running PHP 7,2 (my host doesn't allow changing), issue persists.

[ntozier]

@lucasmontec We do not supper PHP 7.1+ at this time.

[CosmaP]

I am still getting this issue. I am on 1.10 of osTicket.

I have tried all the available PHP versions 5.4, 5.5, 5.6, 7.0, 7.1 and it makes no difference.

What now?

Thanks

[ntozier]

@CosmaP
System environment?
Error logs?
Did you try the three things mentioned in this post or just 1 (change php ver)?
maybe upgrade to current (1.10.4) as of this response?

[CosmaP]

• System environment?* I believe it is a Linux server. It is hosted with
  TSOHost
  Error logs? How do I extract them?
  Did you try the three things mentioned in this post or just 1 (change php
  ver)? Yes
  *maybe upgrade to current (1.10.4) as of this response? *It already was at
  1.10.4

[image: image.png]

---

*Cosma *

.

P Please consider the environment
Save paper - do you really need to print this email?

Save electricity - do you really need to send this email? Save your own
energy - do you really need to read this email?

On Wed, 19 Dec 2018 at 14:25, ntozier [e-mail] wrote:

@CosmaP https://github.com/CosmaP
System environment?
Error logs?
Did you try the three things mentioned in this post or just 1 (change php
ver)?
maybe upgrade to current (1.10.4) as of this response?

—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
https://github.com/osTicket/osTicket/issues/3454#issuecomment-448613483,
or mute the thread
https://github.com/notifications/unsubscribe-auth/AAzIx8j3ECZlTw2T8T2_dj2zJq8I0xS0ks5u6kw6gaJpZM4KoiuR
.

[ntozier]

• System environment?* I believe it is a Linux server. It is hosted with
  TSOHost

apache? php ver? etc?

Error logs? How do I extract them?

Depends on your environment. You would talk to TSOHost about how to see your php and logs.

[CosmaP]

Apache - Waiting for the host to let me know
Php - 5.5

Log attached

---

*Cosma *

Mobile: [phone]
Skype: Cosma.Papouis

P Please consider the environment
Save paper - do you really need to print this email?

Save electricity - do you really need to send this email? Save your own
energy - do you really need to read this email?

On Wed, 19 Dec 2018 at 16:03, ntozier [e-mail] wrote:

>

• System environment?* I believe it is a Linux server. It is hosted
  with
  TSOHost

apache? php ver?

Error logs? How do I extract them?

Depends on your environment. You would talk to TSOHost about how to see
your php and logs.

—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
https://github.com/osTicket/osTicket/issues/3454#issuecomment-448648157,
or mute the thread
https://github.com/notifications/unsubscribe-auth/AAzIx6JSSUDD0kytTbeU__s6oyB8DD3iks5u6mNMgaJpZM4KoiuR
.