osTicket (v1.10-rc.3) - Unable to add FAQs. No option
I have added a new category in the knowledge base as Admin
im not seeing any option to add FAQ under the category. please check
ramkinavy
All 11 comments
you need to add a category first.
jakobii
on 27 Oct 2016
jakobii
on 27 Oct 2016
I have already added the category but still not showing . snapshots attached in the next comment
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On Thu, Oct 27, 2016 at 8:56 PM +0530, "jakobii" [email protected] wrote:
you need to add a category first.
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ramkinavy
on 27 Oct 2016
ramkinavy
on 27 Oct 2016
Also these categories dont get listed in the list as below
ramkinavy
on 27 Oct 2016
Is this 907ec36? (Admin Panel -> Dashboard -> Information)
Did you search issues? https://github.com/osTicket/osTicket/issues/3338
ntozier
on 27 Oct 2016
yes 907ec36
ramkinavy
on 27 Oct 2016
Fix can be found at faq: Fix crash rendering list of categories #3216
Just change Line 144 of include/staff/faq-categories.inc.php
FROM
->all();
TO
->getIterator();
ipAnything
on 27 Oct 2016
thanks hope this should work for listing the categories and also solve the FAQ creation problem
ramkinavy
on 27 Oct 2016
once you create a category, go back to the FAQ's page click on the category you just created, then you should see the button "Add New FAQ"
jakobii
on 27 Oct 2016
@ramkinavy This issue has been fixed on the tip of develop branch.
JediKev
on 27 Oct 2016
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Most helpful comment
Fix can be found at faq: Fix crash rendering list of categories #3216
Just change Line 144 of
include/staff/faq-categories.inc.phpFROM
->all();TO
->getIterator();