Openshot-qt: Ongoing Error For My Windows 10 - Cx_freeze

[IAmSofaKingStewPid]

Windows 10 Home 64 bit
Intel Core 2 Quad Q6600
8GB DDR2 RAM
250GB HDD

Windows 10 Home 64 bit

• OpenShot Version:2.4.1

*

This has been ongoing for about a year now, tried troubleshooting myself. It ALWAYS crashes with this error above, everytime I attempt to launch it from my main system. Ive reinstalled it, updated it, uninstalled it, moved it, you name it. I installed it on a second Windows 10 system, and it ran fine. I copied those working files to a flash drive. tried to run it on my main system...NOPE! Right off the bat it crashed when launched, with the same error. I instantly plugged it into the secondary system, and it worked like nothing happened at all. I do wish for a reply to my email if this requires any additional information to assist, and for troubleshooting help from the great and wise creator of Openshot (lol).

[email protected]

[DylanC]

@IAmSofaKingStewPid - I would recommend to delete your settings folder.

[IAmSofaKingStewPid]

thank you, i will report back to you once i get the results of this
experiment.

UPDATE: Im sorry but that did NOT solve the problem. Same error, same result.

On Nov 15, 2017 6:24 AM, "DylanC" [e-mail] wrote:

@IAmSofaKingStewPid https://github.com/iamsofakingstewpid - I would
recommend to delete your settings folder.

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[IAmSofaKingStewPid]

Honestly I think my system is rejecting me. xD

[DylanC]

@IAmSofaKingStewPid - Hmm.. Possibly. :) Not sure what else you could try.

[IAmSofaKingStewPid]

well im guessing i have the most unique error ever....not sure if i should
be proud of it or not...

On Nov 24, 2017 8:14 AM, "DylanC" [e-mail] wrote:

@IAmSofaKingStewPid https://github.com/iamsofakingstewpid - Hmm..
Possibly. :) Not sure what else you could try.

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[DylanC]

@IAmSofaKingStewPid - Maybe try to delete backup.osp. I think it keeps trying to open your backup.

[IAmSofaKingStewPid]

attempted, and yet failed again...sorry...

On Nov 25, 2017 7:01 AM, "DylanC" [e-mail] wrote:

@IAmSofaKingStewPid https://github.com/iamsofakingstewpid - Maybe try
to delete backup.osp. I think it keeps trying to open your backup.

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[peanutbutterandcrackers]

Hey there!

It has been reported that this issue affects only certain users in the computer, and thus, it is a user-related issue. Some report that the admin could run OpenShot while the standard user could not, and vice-versa.

A user recently reported that he resolved this issue by copying openshot.settings file from the standard user (or whichever user can use OpenShot in your windows machine) to the admin user (or whichever user can NOT use OpenShot). He also recommends having a backup made of the openshot.settings file.

Please note that the solution is edited in at the very end of the comment.

Hope this helps. :)
All the very best!

[laellsr]

Hello, guys!

I solved the problem by deleting the following directory:

C:\Users\yourUSER\ .openshot_qt

Then just open the program and enjoy! :)

[peanutbutterandcrackers]

@laellsr - Thank you for sharing. I hope this helps others with the same issue too. :)

[EBW1]

Thank you peanutbutterandcrackers, the running as administrator works!!

Thank You!!!

[peanutbutterandcrackers]

@EBW1 - I'm glad this was of some help to you. :) I hope you create awesome videos using OpenShot! All the very best!

@DylanC - I think we're up to something here... Multiple people reporting similar problems and a simple solution seems to fix it for quite a few of them. Hmm. cue in detective music here

[laellsr]

@peanutbutterandcrackers

OpenShot worked fine, so any night after months that same problem happened to me :'(

1. Looking for solutions I found that another user solved the problem by installing Windows again.

I realized that uninstalling OpenShot did not solve the problem, it was necessary to clean the system.

1. Then I thought that all the program logs were not being deleted. Some configuration file (and customization) was causing problems.

2. Check mate. Date files remain on every user of the system even after uninstalling the program.

3. I simply deleted my user's OpenShot date folder :)

_Thanks to all of you who make OpenShot a better open source editor every day! =D_

[peanutbutterandcrackers]

@laellsr - Awesome! I'm glad that it has worked for you. You're welcome. We're just doing our part. Also, that was some great deduction there, Mr. Holmes! :+1:

However, I have a question. When you say "OpenShot date folder", what exactly do you mean? o.O Is it the .openshot_qt folder (as many have reported the issue being resolved once this folder was deleted) or is it sth else? I'd like to know, for future references. Thanks!

Hope you make awesome videos with OpenShot!

[peanutbutterandcrackers]

Please do look forward to v2.4.2. This issue has been put on the list of the 'critical bugs to be fixed' for the release. OpenShot should finally work quite well on Windows Machines with v2.4.2. Please, do however continue to support OpenShot. Perhaps test the latest daily build if you have the time and report the issues as you encounter them. Thanks!

[laellsr]

@peanutbutterandcrackers

Yes! Sorry for taking so long to respond. I did not see the message in my email.

I believe that this folder is from the OpenShot data cache, it specifies for each user of the system. This folder is neither excluded nor refreshed when you reinstall the program.

Some intervention on the files in this folder causes an error. This is a tip for programmers.

I have not yet studied Python, just C, so I do not know what I can help ...

[peanutbutterandcrackers]

@laellsr - Yes. This issue has been brought to Mr. Thomas's attention. Hopefully, this will be resolved completely by v2.4.2. Please do keep on supporting OpenShot!