Ombi: Forgotten password on plex.tv accounts

Created on 12 Jan 2018  路  4Comments  路  Source: tidusjar/Ombi

Ombi build Version:

v 3.0.2607

Update Branch:

Open Beta

Media Sever:

Plex

Media Server Version:

Version 3.31.1

Operating System:

Windows 10

Ombi Applicable Logs (from /logs/ directory or the Admin page):


(Logs go here. Don't remove the ' tags for showing your logs correctly. Please make sure you remove any personal information from the logs)

Problem Description:

For plex.tv accounts, if someone tries resetting their password or using the forgot password link, it currently sends them an email, let's them reset it (supposedly) and it doesn't do anything because it's actually using their plex.tv credentials.
For accounts pulled/linked to plex.tv, if the user tries to reset the password, if it could let them know their password is the same as their plex.tv credentials, and to reset it on plex.tv, that'd be great and much less confusing.

Reproduction Steps:

bug / issue low priority

Most helpful comment

True. Didn't even think about that. I think your suggestion would be great. Currently the user gets an email with a link (tokenized) to reset their password. It resets a local password (I'm assuming) but that doesn't help.
If the email said to go to plex.tv to reset their password, that'd be MUCH better.

All 4 comments

I don't think it's a good idea to let them know it's a Plex account. That would be a security enumeration risk. I just think maybe we should send an email to the address stating they need to use their plex.tv credentials

True. Didn't even think about that. I think your suggestion would be great. Currently the user gets an email with a link (tokenized) to reset their password. It resets a local password (I'm assuming) but that doesn't help.
If the email said to go to plex.tv to reset their password, that'd be MUCH better.

Thanks for this! this is a great feature!

No problem! Makes sense to have !

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