Ombi: Cannot add remote Plex server

[Enf0]

I'm using Ombi 3.0.2093 and when trying to add my remotely located Plex server (by public IP) and hitting "Test Connectivity", I get the error message "We could not connect to the Plex server Plex!".

If I press "Load Libraries" I am told "An error occurred while sending the request. - Server returned nothing (no headers, no data)"

[tidusjar]

It seems that Ombi cannot connect to plex, can it connect via internal IP?

[Enf0]

Problem is, the server with Ombi and the server with Plex are not on the same network.

I tried installing Ombi on the Plex server and adding it with the internal IP (192.168.x.x) and same error. Using IP 127.0.0.1 worked, however.

Here's the relevant error log:

fail: Ombi.Controllers.External.TesterController[1000]
      Could not test Plex
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.Http.CurlException: Server returned nothing (no headers, no data)
   at System.Net.Http.CurlHandler.ThrowIfCURLEError(CURLcode error)
   at System.Net.Http.CurlHandler.MultiAgent.FinishRequest(StrongToWeakReference`1 easyWrapper, CURLcode messageResult)
   --- End of inner exception stack trace ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
   at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Api.Api.<Request>d__5`1.MoveNext() in C:\projects\requestplex\src\Ombi.Api\Api.cs:line 44
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Api.Plex.PlexApi.<GetStatus>d__9.MoveNext() in C:\projects\requestplex\src\Ombi.Api.Plex\PlexApi.cs:line 52
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Controllers.External.TesterController.<Plex>d__46.MoveNext() in C:\projects\requestplex\src\Ombi\Controllers\External\TesterController.cs:line 196

[PotatoQuality]

_Server returned nothing (no headers, no data)_

From our experience, the tester is rock solid so far.
did you check your firewall settings on the host server of plex and the client? (ombi)

[PotatoQuality]

Is it possible to ping your plex server from the client server (ombi)

[Enf0]

Absolutely.

Just to confirm, I ran Ombi v2 and v3 side by side, with the same settings entered, here's how it looks:

Here's the error I get when clicking "Load Libraries":

[tidusjar]

Interesting, in v2 I ignore certificate errors.

In v3 I don't, maybe i'll have to add that back in.

[Enf0]

Updated to latest version, sorry to say the issue still persists.

[tidusjar]

There is an option in the Ombi settings to ignore SSL errors. You need to
enable that

On Mon, 16 Oct 2017, 4:53 pm Enf0, [e-mail] wrote:

Updated to latest version, sorry to say the issue still persists.

—
You are receiving this because you modified the open/close state.

Reply to this email directly, view it on GitHub
https://github.com/tidusjar/Ombi/issues/1538#issuecomment-336931220, or mute
the thread
https://github.com/notifications/unsubscribe-auth/AGVaLJUCNwGpnQ3jrd3pnjoG8Wg-sZVZks5ss3vdgaJpZM4PxHLr
.

[Enf0]

I enabled that now, still same error unfortunately.

[Ackis]

Just throwing my error log here - when I was searching for the SSL error message nothing came up, however this issue is related to it. So for future searchers, here it is.

Also, @Enf0 you might need to restart the server. I just did that and it looks like it's working.

System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.Http.CurlException: SSL peer certificate or SSH remote key was not OK
   at System.Net.Http.CurlHandler.ThrowIfCURLEError(CURLcode error)
   at System.Net.Http.CurlHandler.MultiAgent.FinishRequest(StrongToWeakReference`1 easyWrapper, CURLcode messageResult)
   --- End of inner exception stack trace ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
   at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Api.Api.<Request>d__8`1.MoveNext() in C:\projects\requestplex\src\Ombi.Api\Api.cs:line 69
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Api.Plex.PlexApi.<GetStatus>d__9.MoveNext() in C:\projects\requestplex\src\Ombi.Api.Plex\PlexApi.cs:line 52
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Controllers.External.TesterController.<Plex>d__49.MoveNext() in C:\projects\requestplex\src\Ombi\Controllers\External\TesterController.cs:line 201

[kmlucy]

I am also unable to connect to my Plex Server. I am running Ombi in the LSIO preview container. I have V2 and V3 running side by side with the same settings, and V2 connects fine. I have the 'ignore certificate errors' box checked, and restarted Ombi. I get this error when I test connectivity:
We could not connect to the Plex server ***
and this error when I try to load libraries:
Access to the path '/root/.dotnet/corefx/cryptography/x509stores/ca' is denied. - Permission denied

The following entries show up in my logs when I attempt the previous two actions:

fail: Ombi.Controllers.External.TesterController[1000]
      Could not test Plex
System.UnauthorizedAccessException: Access to the path '/root/.dotnet/corefx/cryptography/x509stores/ca' is
denied. ---> System.IO.IOException: Permission denied
   --- End of inner exception stack trace ---
   at System.IO.UnixFileSystem.CreateDirectory(String fullPath)
   at System.IO.Directory.CreateDirectory(String path)
   at Internal.Cryptography.Pal.DirectoryBasedStoreProvider.Add(ICertificatePal certPal)
   at System.Security.Cryptography.X509Certificates.X509Store.Add(X509Certificate2 certificate)
   at Internal.Cryptography.Pal.ChainPal.SaveIntermediateCertificates(X509ChainElement[] chainElements, Hash
Set`1 downloaded)
   at Internal.Cryptography.Pal.ChainPal.BuildChain(Boolean useMachineContext, ICertificatePal cert, X509Cer
tificate2Collection extraStore, OidCollection applicationPolicy, OidCollection certificatePolicy, X509Revoca
tionMode revocationMode, X509RevocationFlag revocationFlag, DateTime verificationTime, TimeSpan timeout)
   at System.Security.Cryptography.X509Certificates.X509Chain.Build(X509Certificate2 certificate, Boolean th
rowOnException)
   at System.Security.Cryptography.X509Certificates.X509Chain.Build(X509Certificate2 certificate)
   at System.Net.Security.CertificateValidation.BuildChainAndVerifyProperties(X509Chain chain, X509Certifica
te2 remoteCertificate, Boolean checkCertName, String hostName)
   at System.Net.Http.CurlHandler.SslProvider.VerifyCertChain(SafeX509StoreCtxHandle storeCtx, EasyRequest e
asy)
   at System.Net.Http.CurlHandler.SslProvider.VerifyCertChain(IntPtr storeCtxPtr, IntPtr curlPtr)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
   at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Api.Api.<Request>d__8`1.MoveNext() in C:\projects\requestplex\src\Ombi.Api\Api.cs:line 69
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Api.Plex.PlexApi.<GetStatus>d__9.MoveNext() in C:\projects\requestplex\src\Ombi.Api.Plex\PlexApi.
cs:line 52
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Controllers.External.TesterController.<Plex>d__49.MoveNext() in C:\projects\requestplex\src\Ombi\
Controllers\External\TesterController.cs:line 201
warn: Ombi.Controllers.External.PlexController[0]
      Error thrown when attempting to obtain the plex libs
System.UnauthorizedAccessException: Access to the path '/root/.dotnet/corefx/cryptography/x509stores/ca' is
denied. ---> System.IO.IOException: Permission denied
   --- End of inner exception stack trace ---
   at System.IO.UnixFileSystem.CreateDirectory(String fullPath)
   at System.IO.Directory.CreateDirectory(String path)
   at Internal.Cryptography.Pal.DirectoryBasedStoreProvider.Add(ICertificatePal certPal)
   at System.Security.Cryptography.X509Certificates.X509Store.Add(X509Certificate2 certificate)
   at Internal.Cryptography.Pal.ChainPal.SaveIntermediateCertificates(X509ChainElement[] chainElements, Hash
Set`1 downloaded)
   at Internal.Cryptography.Pal.ChainPal.BuildChain(Boolean useMachineContext, ICertificatePal cert, X509Cer
tificate2Collection extraStore, OidCollection applicationPolicy, OidCollection certificatePolicy, X509Revoca
tionMode revocationMode, X509RevocationFlag revocationFlag, DateTime verificationTime, TimeSpan timeout)
   at System.Security.Cryptography.X509Certificates.X509Chain.Build(X509Certificate2 certificate, Boolean th
rowOnException)
   at System.Security.Cryptography.X509Certificates.X509Chain.Build(X509Certificate2 certificate)
   at System.Net.Security.CertificateValidation.BuildChainAndVerifyProperties(X509Chain chain, X509Certifica
te2 remoteCertificate, Boolean checkCertName, String hostName)
   at System.Net.Http.CurlHandler.SslProvider.VerifyCertChain(SafeX509StoreCtxHandle storeCtx, EasyRequest e
asy)
   at System.Net.Http.CurlHandler.SslProvider.VerifyCertChain(IntPtr storeCtxPtr, IntPtr curlPtr)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()
   at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Api.Api.<Request>d__8`1.MoveNext() in C:\projects\requestplex\src\Ombi.Api\Api.cs:line 69
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Api.Plex.PlexApi.<GetLibrarySections>d__11.MoveNext() in C:\projects\requestplex\src\Ombi.Api.Ple
x\PlexApi.cs:line 68
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Ombi.Controllers.External.PlexController.<GetPlexLibraries>d__9.MoveNext() in C:\projects\requestplex\
src\Ombi\Controllers\External\PlexController.cs:line 88

[Ackis]

@kmlucy What user are you running Ombi as?

 locate corefx/cryptography/x509stores/ca
/opt/ombi/.dotnet/corefx/cryptography/x509stores/ca

I run Ombi as the user ombi, with its home directory of /opt/ombi

[kmlucy]

I am using the Linuxserver Docker container, so the user is 'abc'. Running locate does not return any results. I believe the home directory of Ombi is in /app/ombi. There is no .dotnet directory inside the main Ombi folder.

[kmlucy]

@tidusjar Should I open a new issue for this?