Ombi: Unable to connect to Plex Media Server

[Thurman86]

Ombi Version:

V 2.1.0

Update Branch:

Stable

Operating System:

Windows 10 Pro

Mono Version (only if your not on windows)

(Place text here)

Applicable Logs (from /logs/ directory or the Admin page):

System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:11496 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetResponse() at RestSharp.Http.GetRawResponse(HttpWebRequest request) at RestSharp.Http.GetResponse(HttpWebRequest request)

Problem Description:

When I go under Settings>Plex and test the connectivity I get an error that it is unable to connect to the remote server. The Plex server and Ombi are running on the same machine. I have verified I have the correct token from my plex.

Reproduction Steps:

Go to Settings>Plex and click Test Connectivity

[Ombi-robot]

Hi!
Thanks for the issue report. Before a real human comes by, please make sure you used our bug report format.
Before posting make sure you also read our FAQ and known issues.
Make the title describe your issue. Having "not working" or "I get this bug" for 100 issues, isn't really helpful.
If we need more information or there is some progress we tag the issue or update the tag and keep you updated.
Cheers!
Ombi Support Team

[PotatoQuality]

Can you revoke your api key and restart your Plex and Ombi server?
When you get a error like No connection could be made because the target machine actively refused it. That is almost not a issue on the Ombi site because plex blocked a api hit. Do you use ssl only connection? You can try to config to use a secure connection. Enable the ssl setting

[tidusjar]

Yes, it means that Ombi cannot connect to Plex, this is usually down to settings, are you 100% sure that your Plex settings are correct? Please triple check them.

[Thurman86]

Sorry after checking plex again I noticed I had ombi set to connect on the external port and not the internal port. After updating the port setting it now works. Thanks for all the help!

[PotatoQuality]

Cool!