Officedocs-skypeforbusiness: HostedVoiceMail - setting overwritten by Azure AD Connect based on ExchangeUM status

Created on 1 May 2020 · 9Comments · Source: MicrosoftDocs/OfficeDocs-SkypeForBusiness

Now the ExchangeUM is "dead" and we're all on Cloud Voicemail, something doesn't seem right with this setup. In a hybrid configuration, we perform the HostedVoiceMail, and test, works fine - have voicemail. Then less than 30 minutes later....the setting is blank. This is because of Azure AD connect. It is synchronizing the UM status of the user back on-prem. So, we need to go to 365, enable UM, assign it a policy and extension that is irrelevant now. Then once that is done, the setting rolls back down onto the on-prem user setting. Don't recall seeing anything about needing to perform those steps still, or setting up filtering of the attribute, etc. Something seems missed in the steps that are provided (or hidden and I haven't found it). Thanks.

Document Details

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ID: ec8b8afb-b9ca-8136-b907-5bbff4c9dcf1
Version Independent ID: d4f68818-6fe6-5bb7-f108-e26a643f2cc7
Content: Configure Cloud Voicemail service for on-premises users - Skype for Business Hybrid
Content Source: Skype/SfbHybrid/hybrid/configure-cloud-voicemail.md
Product: skype-for-business-itpro
GitHub Login: @dstrome
Microsoft Alias: dstrome

Source

J-Fedor

All 9 comments

@J-Fedor Thank you for submitting feedback and contributing to the docs. We are currently investigating this.

scanum on 4 May 2020

@J-Fedor Thank you for reaching out. Please let me know if these links help with your problem - https://answers.microsoft.com/msoffice/forum/all/azure-ad-connect-settings-to-stop-lync/74ad9361-6632-4707-b944-c8a8ff3c9696 & https://docs.microsoft.com/exchange/voice-mail-unified-messaging/voice-mail-unified-messaging Otherwise I will investigate further.

Reeced40 on 13 May 2020

The first link doesn't work at all - "Page Not Found - We are sorry we weren't able to find what you are looking for."
The second link "works" but doesn't help with the issue. Been working with support on this for nearly 2 weeks as well. Not sure they quite understand the issue yet, but seems pretty clear/obvious what the problem is.

J-Fedor on 13 May 2020

👍1

@dstrome Please assist.

Reeced40 on 1 Jun 2020

@dstrome do you have any update yet on this please?

Reeced40 on 5 Aug 2020

FYI: Problem should be resolved by upgrading Azure AD Connect - the 1.2.65.0 version has a fix related to the issue.
https://docs.microsoft.com/en-us/azure/active-directory/hybrid/reference-connect-version-history

J-Fedor on 5 Aug 2020

👍1

@J-Fedor thank you for the information. Let me know if it's okay to close this issue.

Reeced40 on 6 Aug 2020

Yep, that’s fine. Not sure if worth adding a footnote on there regarding that issue or not, but you can close.
Thanks.

John Fedor
Principal Architect
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Subject: Re: [MicrosoftDocs/OfficeDocs-SkypeForBusiness] HostedVoiceMail - setting overwritten by Azure AD Connect based on ExchangeUM status (#4774)