Officedocs-skypeforbusiness: Teams Only, Outlook addin for Skype disappears

[Erdem-Oz]

Hi,

We have an issue where users complain that the outlook button to schedule meetings disappears with the click to run version. They are in Teams Only mode (forced upgrade) with their tenant, but they have onprem Skype for Business with Enterprise Voice. The button and the Addin is gone, is this implemented in the installer of Teams? What is the best way to restore this function?

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Document Details

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• ID: d53d0cb0-90a6-5932-f78e-7de6fcc4d481
• Version Independent ID: 3d468027-cc37-5199-32ec-819bf62b2caa
• Content: Microsoft Teams
• Content Source: Teams/teams-and-skypeforbusiness-coexistence-and-interoperability.md
• Service: msteams
• GitHub Login: @LanaChin
• Microsoft Alias: v-lanac

[scanum]

@Erdem-Oz Thank you for submitting feedback and contributing to the docs. We are currently investigating this.

[Erdem-Oz]

i have noticed that only the addin gets disabled within outlook. It can be re-enabled.

[lindspea]

@Erdem-Oz Thank you for reaching out and helping improve MS Docs. Did you solve the issue or is there more investigating needed from our side to help?

[Erdem-Oz]

Yes the issue is solved, but it is good that it will be mentioned in the migration documentation that the outlook addin for SFB gets disabled and you can easily enable it. Maybe build an option in the Teams tenant not to disable the addin? Most companies have also their onprem deployment and are testing with Teams. So when an tenant gets migrated in Office365 from SFBO to Teams Only that their button gets disabled in outlook.

[lindspea]

Thanks @Erdem-Oz. Is this the article you are suggesting having a note added to about the addin? https://docs.microsoft.com/MicrosoftTeams/migration-interop-guidance-for-teams-with-skype

[Erdem-Oz]

Yes correctly

[kenwith]

@Erdem-Oz - I see that the issue was resolved and I appreciate your feedback on this.

For others that might be in the same situation: I reached out to the PM that owns this area, @bjwhalen , and we think it would be best to open a ticket and bring in a support engineer. I can understand the confusion and in TeamsOnly mode the add-in is meant to be hidden. I am going to close the PR of @lindspea as that note could cause problems in some scenarios.

For anyone else that comes across this discussion and has a similar problem feel free to email me directly (email on GitHub profile) and I can work with you and the PM that owns this area and the support engineer to make sure your specific scenario is addressed when upgrading to Teams.

@Erdem-Oz - again, really appreciate your engagement and sharing your experience and I know it will help others.

[lordmafi]

I would like to repoen this, as the "Teams Only" Mode does disable the SfB Addon always and with every start we are running into the issue that we have a special setup where two identities are present on one computer. A SfB Onprem enviroment and a Teams only enviroment which causes the SfB one to be unsable in Outlook. My question would be how this control works technically and how we can disable with Teams Only mode that Teams is interferring with Outlook. Is there a registry key which can be set?