Officedocs-skypeforbusiness: ...So how is CNAM configured for tenants *IN* the United States?

[Mike-Crowley]

The above article states that Microsoft provides reliable CLID information, and that Microsoft supports "originating" CNAM information within the united states. I'm not sure what originating means in this context, but my question is how do I control this CNAM value on outbound calls? For example, my CNAM appears as "Mt. Savage Maryland", but I'd prefer it to say the name of my organization, as per the company settings (or some value not related to the 3-digit number prefixes, which are almost never relevant ).

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Document Details

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• ID: 460aeaa2-0475-1a17-a9b1-d8e44f7f6e21
• Version Independent ID: 3c47839b-40f4-f94d-0eef-1d9ff7c9402b
• Content: More about Calling Line ID and Calling Party Name
• Content Source: Teams/more-about-calling-line-ID-and-calling-party-name.md
• Service: skype-for-business-online
• GitHub Login: @tonysmit
• Microsoft Alias: tonysmit

[scanum]

@Mike-Crowley Thank you for submitting feedback and contributing to the docs. We are currently investigating this.

[jonverbeek]

@scanum - I would also like to understand how to do this. Please include me in your response. Thanks!

[j0rt3g4]

Hello @Mike-Crowley

I think that originating means that you could "change or custom" the CNAM information in the United States only.

Either way @scanum please add the author of this article for clarification or confirmation of this comment. Thank you!

[scanum]

@tonysmit Hi Tony, could you please help us on clarifying and confirming the comment submitted by the issue raiser? Thanks!

[scanum]

@tonysmit Hi Tony, any updates on this issue?

[rpieken80]

@mike-crowley @tonysmit I am also needing to get this set for my organization. Any help would be greatly appreciated!

[itthing]

In my experience you need to email the porting team at [email protected] to have them add the CNAM information for the relevant numbers your organization owns. CNAM is limited to 15 characters.

[tonysmit]

Hi @Mike-Crowley - Yes, the PSTN service desk will help you with it. Email them at [email protected]. This is for the US only. Thanks!

[Mike-Crowley]

ok great. I'd imagine others would want to do this as well, so perhaps the document could be updated to mention this?

[Mike-Crowley]

Update here - I was able to contact the alias above and they updated the field for our tenant. I think there are some useful notes for this article:

• the email address to make the request
• it is a per-tenant, not per-number value (presumably)
• there is a 15 character limit (per the support folks)