Officedocs-skypeforbusiness: "Enrolled in Teams"

[realmnm]

Hi,
Could you please elaborate what devices is "certified" and can be expected to show up in the device portal.
When I read the instructions it says:
-"Devices must be certified for Teams and enrolled in Teams. A device is automatically enrolled the first time a user signs in to Teams on the device."

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Document Details

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• ID: 8a627b5d-3edc-1add-b921-1dcd49c38653
• Version Independent ID: a2e2bd3a-31c0-471a-05fb-fd64bd942c4a
• Content: Manage your devices in Microsoft Teams
• Content Source: Teams/device-management.md
• Service: msteams
• GitHub Login: @LanaChin
• Microsoft Alias: v-lanac

[aaronhauber]

Is there a way to delete devices from the portal after the devices have been retired?

[get-itips]

Hi @realmnm thanks for your feedback.
You can find certified devices in the same section as this document that is called "Supported Devices", for example https://docs.microsoft.com/en-us/microsoftteams/phones-for-teams and as the document says, _A device is automatically enrolled the first time a user signs in to Teams on the device_.

@aaronhauber this option is not currently present in Teams Admin Portal

Hope this information has helped you!

Thank You!

[yogkumgit]

@get-itips Thank you very much for the contribution and sharing this explanation. @realmnm
Hope this comment is helpful for you. Thanks for taking out some time to open the issue. Appreciate and encourage you to do the same in future also.

[pik10]

I had to factory reset one yealink phone. After the reset, the phone shows twice. One is online when I signed in and the other shows offline. I don't see any option to delete the offline phone.

[westovsb]

@pik10 I have had to do the same thing. It is really annoying to have the same phone listed twice. How did you factory reset your device? I have another device that the screen is blinking "Unfortunately, Teams has stopped." Not sure how to do anything when the screen is dead.

[pik10]

I went to the phone's web configuration page by using it's IP address. If you know the phones IP address you may be able to login. I used the default user name admin. From there I was able to factory reset the phone.

[westovsb]

All I get when I do that is "This site can’t be reached (IP address) took too long to respond." Could it have been assigned a new ip?

[pik10]

You can probably find the IP address in your DHCP server.

[westovsb]

Yes, I just figured that out. Thanks! I will be calling Yealink.