Nylas-mail: Error after authenticating - `We were unable to reach your mail provider. Please try again.`

[v0wels]

What operating system are you using?

macOS 10.12

What version of N1 are you using?

Nylas Mail 1.0.8

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Gmail

When I try adding my Gmail account to Nylas, allowing Nylas to use services, and after seeing the "You're all set!" message, my Nylas window doesn't do anything. Opening up the developer toolbar yielded this message:

    at new APIError (/src/flux/errors.es6:28:19)
    at _priorityUiCoordinator2.default.settle.then (/src/flux/nylas-api-request.es6:177:30)
    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)
    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)
    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)
    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)
    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)
    at Immediate.Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)
    at runCallback (timers.js:574:20)
    at tryOnImmediate (timers.js:554:5)
    at processImmediate [as _immediateCallback] (timers.js:533:5) Promise

Promise {_bitField: 18087936, _fulfillmentHandler0: APIError: We were unable to reach your mail provider. Please try again.
    at new APIError (/src/fl…, _rejectionHandler0: undefined, _promise0: undefined, _receiver0: undefined}

Then I can't go any further. This happens every time I try to add my Gmail account.

[TwisterMc]

I have the same issue.

[Jerommeke4]

Having the same issue indeed.

< sudo /Applications/Nylas\ Mail.app/Contents/MacOS/Nylas\ Mail
Password:
2017-01-17 21:14:27.297 Nylas Mail[1081:14930] Streaming log data to /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/Nylas-Mail-1081.log
2017-01-17 21:14:27.907 Nylas Mail[1081:14930] App load time: 741ms
2017-01-17 21:15:11.217 Nylas Mail[1081:14930] Error
    at new APIError (/src/flux/errors.es6:28:19)
    at _priorityUiCoordinator2.default.settle.then (/src/flux/nylas-api-request.es6:177:30)
    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)
    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)
    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)
    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)
    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)
    at Immediate.Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)
    at runCallback (timers.js:574:20)
    at tryOnImmediate (timers.js:554:5)
    at processImmediate [as _immediateCallback] (timers.js:533:5)
2017-01-17 21:15:12.115 Nylas Mail[1081:14930] undefined
2017-01-17 21:15:12.116 Nylas Mail[1081:14930] 503

[garagatyi]

Have the same issue. Can't even try Nylas because of that.

[jstejada]

hi everyone, thanks for reporting this! We are looking into the issues, and will keep you posted on this thread.

@v0wels it seems that the error you are getting is temporary given the message We were unable to reach your mail provider. Are you still having trouble connecting?

@TwisterMc is the error thrown when you try to auth with Gmail? Do you see any error message in the UI?

@TwisterMc , @garagatyi do you have any error messages? you can open the console via cmd+alt+w then cmd+alt+i

[v0wels]

@jstejada I thought so too, and that's why I waited so long before submitting this issue. I've tried multiple times since 9:30 AM EST (almost 7 hours ago). Same thing every time. The bug still remains.

[jstejada]

okay, thanks @v0wels !

[jstejada]

@v0wels is it happening just with that particular accounts, or other gmail accounts? (or all other types of accounts for that matter?)

[yannick-mamudo]

Same issue
macOS 10.12
Nylas Mail 1.0.8
Gmail (and Yahoo)

[v0wels]

@jstejada I just tested on my personal @gmail.com account (rather than my branded work email), and the same thing happens.

[jstejada]

okay, thanks! @v0wels same We were unable to reach your mail provider. Please try again. message?

[v0wels]

@jstejada Yup, exactly like the screenshot that @yannick-mamudo posted.

[jstejada]

@v0wels @yannick-mamudo, can you make sure these settings are set in your gmail account?

[jstejada]

guide to enable IMAP access https://support.google.com/a/answer/105694?hl=en

[v0wels]

All settings were already enabled or checked.

[yannick-mamudo]

@jstejada didn't do the trick for me either

[TwisterMc]

Here are screenshots. No error messages, just success.

My email is a Google Business account or whatever they call them now. I use to use Nylas long go and it worked fine. Once it went paid, I uninstalled it and now I'm trying it again.

[jstejada]

@v0wels @yannick-mamudo @TwisterMc thanks! we are having some hiccups with the auth service right now! Will keep you posted

[sebastianing]

I am still having the same problem with the auth service.

[emilykimhuynh]

I'm also having the same issue. I've tried it on both personal and business/organization accounts.

[stingzou]

Action Required

An unknown error occured when authorizing your account.

If you're repeatedly receiving this error please contact us at [email protected].

[jstejada]

Hi all! We've pushed a couple of fixes for Gmail authentication on the latest release. Are you still having issues logging in to your gmail account? @v0wels

[jstejada]

Hi all! We've released v 1.0.11! Let us know if you continue having issues!

[micahbrich]

I think it's still happening — I just downloaded Nylas Mail and am getting the same issue.

[yannick-mamudo]

@jstejada
Nylas v1.0.11

[fangKfang]

Same, continues to happen to me as well.

I have also 2 factor authentication on my Gmail accounts. Is that related?

[jstejada]

thanks! @fangKfang that might be the cause of the issue. Can you try using an app password? (more details https://support.nylas.com/hc/en-us/articles/115001056608-App-Passwords)

is anyone else using 2-factor-auth? @yannick-mamudo, @micahbrich ?

[fangKfang]

@jstejada - Thanks for your reply! I believe the support page should be updated with this link for Google Apps page: https://support.google.com/accounts/answer/185833?hl=en.

It didn't work for me however, b/c I keep being redirected to my browser to go through oauth. Something is not being handled correctly when the oauth token is being passed back to Nylas app?

It also specifically asks for the additional permission of "Offline Access," even though it asks for all other permissions upfront during the first time I authorized the app.

Additionally, here's the same error that @yannick-mamudo shared earlier:

nylas-env.coffee:270 Error
    at new APIError (/src/flux/errors.es6:28:19)
    at _priorityUiCoordinator2.default.settle.then (/src/flux/nylas-api-request.es6:177:30)
    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)
    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)
    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)
    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)
    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)
    at Immediate.Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)
    at runCallback (timers.js:574:20)
    at tryOnImmediate (timers.js:554:5)
    at processImmediate [as _immediateCallback] (timers.js:533:5) Object {}module.exports.NylasEnvConstructor.reportError @ nylas-env.coffee:270
(anonymous function) @ nylas-env.coffee:1
_handleError @ oauth-signin-page.jsx:79
(anonymous function) @ oauth-signin-page.jsx:128
step @ oauth-signin-page.jsx:4
(anonymous function) @ oauth-signin-page.jsx:4
tryCatcher @ util.js:16Promise._settle
PromiseFromHandler @ promise.js:510Promise._settle
Promise @ promise.js:567
Promise._settlePromise0 @ promise.js:612
Promise._settlePromises @ promise.js:687
Async._drainQueue @ async.js:133
Async._drainQueues @ async.js:143
Async.drainQueues @ async.js:17runCallback @ timers.js:574
tryOnImmediate @ timers.js:554
processImmediate @ timers.js:533

[jstejada]

@fangKfang thanks! you're right-- my bad! I forgot for a sec we go through the browser with Gmail. Do you have IMAP enabled on your Gmail account (via gmail settings)?

[v0wels]

The update hasn't fixed the issue for me either. A few details to note:

• IMAP is enabled, per the screenshot above.
• I don't have 2FA on either accounts.

[yannick-mamudo]

@jstejada not using 2FA either

[micahbrich]

@jstejada also not using 2FA! And my account is set up for IMAP but I couldn't get past the error to try it!

[TwisterMc]

Same here. No 2factor, imap enabled, still error

[micahbrich]

wow @jstejada it's working suddenly! Magic? 🎩 💫

[grinich]

Not magic, just lots of badass engineering! 🙌

[grinich]

@TwisterMc can you try again?

[micahbrich]

@grinich literally emailing you right now. Badass is accurate. 👍 👍 👍

[TwisterMc]

Mine still says "We were unable to reach your mail provider. Please try again."

Do I need to update anything or change anything?

[yannick-mamudo]

@jstejada still struggling with the same issue

[quincyhearing]

same issue. I get the "sorry we are having trouble connecting" error. I even tried signing out of all email accounts before running this again to see if it would help but to no avail.

[jstejada]

@fangKfang curious, did you have those settings enabled?

[fangKfang]

@jstejada - I had imap disabled, but even after enabling, it's no go. Funny thing is that I've had my account connected to Nylas N1 app, no problem. It's just the new app that is not working.

[TwisterMc]

I'm still having issues. Anything I can try?

I've tried removing the app's permissions from my Google account, no luck. IMAP is enabled as my email works great with Mail.app, PostBox, AirMail, Spark and so on.

I have used Nylas in the past and it use to work fine. Stopped when it became paid. Trying to come back now that it's free.

[jstejada]

Hi everyone, we've pinpointed a couple of the root causes of these auth errors, and the fixes are out in v 1.0.15 which we've just released. This should decrease the odds of failed logins. Please let me know if you continue to see the same error!

Thanks for everyone's patience on this issue!

[v0wels]

@jstejada v1.0.15 fixed the issue for me. Thanks for the hard work from you and the rest of the Nylas team!

[v0wels]

Having said this, I've had the mail sync running for an hour now, and while all my mail labels were downloaded, no mail is loading and I've been staring at a "Looking for messages..." screen. Not sure if this is a related issue, or if I should be opening another thread.

[jstejada]

thanks @v0wels! yes, can you open a new issue for this? In the new issue include the account type (I'm assuming gmail), and a screenshot of the sync progress if you can.

Thanks!

[jstejada]

@v0wels, initial sync can take several hours and it might be the case that we just haven't gotten to the messages in those labels! (In gmail, all of the messages live in a single All Mail folder, as opposed to having each label be an actual folder)

[TwisterMc]

I'm farther than before! I have an inbox and it says it's downloading messages now. A little worried I may have @v0wels issue, but it's to soon to tell. I worry as I'd expect to see a message or two by now but nothing. Seems to be working, but not seeing any messages come in.

[quincyhearing]

Still no sync for me after auth :(

On Fri, Jan 27, 2017 at 8:28 AM, Thomas McMahon [e-mail]
wrote:

I'm farther than before! I have an inbox and it says it's downloading
messages now. A little worried I may have @v0wels
https://github.com/v0wels issue, but it's to soon to tell. I worry as
I'd expect to see a message or two by now but nothing. Seems to be working,
but not seeing any messages come in.

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[v0wels]

@TwisterMc @quincyhearing Looks like we opened up a whole new can of worms. Let's continue in #3232

[jstejada]

thanks for the report @v0wels @TwisterMc @quincyhearing , will follow up on #3232

[MateuszKubuszok]

Tested both Nylas Pro and master of Nylas Mail on Linux - I still cannot authenticate when I am logged to more than one Google account at once.

[quincyhearing]

i'm still not able to sync after authorizing :(

On Thu, Feb 2, 2017 at 7:56 AM, Mateusz Kubuszok [e-mail]
wrote:

Tested both Nylas Pro and master of Nylas Mail on Linux - I still cannot
authenticate when I am logged to more than one Google account at once.

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You are receiving this because you were mentioned.
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Best,

Phil Powis
Business Leader
Mayflower Audiology | Quincy Hearing
Main Office: [phone] ext. 1
www.quincyhearing.com http://www.quincyhearing.com

Q: Why is this email five sentences or less?
A: http://five.sentenc.es

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Confidential and Proprietary: This email message with any attached files
contain information intended for the exclusive use of the individual or
entity to whom it is addressed and may contain information that is
considered privileged, proprietary, confidential and/or exempt from
disclosure under applicable law. Please notify the sender, by email or
telephone, if you are an unintended recipient, and delete the original

message without making any copies. Thank you.

[pabuisson]

What if we still encounter this issue (been having this problem for a long time with a Yahoo account that is properly configured and does sync with other mail clients) ?

Shall we create a new issue, what's the proper way of doing this ?

[danielandersson]

I'm also having this issue right now with my Gmail.

[eddo78]

Same issue here, any update on this?