Nylas-mail: "Syncing mailbox.." runs forever without syncing

Created on 28 Oct 2015 · 40Comments · Source: nylas/nylas-mail

Syncing worked the first time I installed the app, but since it has not pulled in any new mail (Mac OSX El Capitan)

mail-sync

Source

jetlej

Most helpful comment

When I first installed Nylas, it took a few days to synchronize. Since then I've reinstalled Nylas and it's been spending a few days re-syncing. I'm sure it'll finish at some point, but taking multiple days, even weeks, to sync should definitely be considered a bug!

timdeng2324 on 7 Jun 2017

👍5

All 40 comments

Samesies (Yosemite)

williamgladeye on 29 Oct 2015

Same for me.. It take looong long time with IMAP/SMTP Accounts..

dgonzalezr on 29 Oct 2015

It doesn't work for me. It annoys me the longer it takes.

Affyyia on 29 Oct 2015

Didn't work too for gmail. No 2 etap login

larfadin on 29 Oct 2015

Same here for a Gmail Account and a Google Apps mail accunt.

lashae on 13 Nov 2015

:+1:

ambroisemaupate on 16 Nov 2015

Same here. Arch Linux, both Gmail and Google Apps accounts. N1 0.3.32-1 from here as of Jan 1.

Maybe only accounts with tons of emails are affected? I never delete an email, always archive them. I'm not sure how much time is N1 supposed to take to fully sync a 5-6 years old account. I've seen some clients being able to set to not sync emails older than X years, not sure if this is something we need here as well.

Also, ~~new emails are arriving normally~~, but the "Syncing your mailbox..." keeps in there, and sometimes the spinner freezes.

Update: It's working fine now after completely wiping N1 from my computer, and installing it again from here (v0.3.43.r45.g313c421-1).

pauloschilling on 1 Jan 2016

I am having this issue now too after the latest update for Gmail account

serieseight on 9 Feb 2016

I'm having this issue too...

nrutman on 12 Feb 2016

:+1: same here

codingjoe on 26 Feb 2016

Same here. Gmail account.

arianit on 27 Feb 2016

It doesn't happen any longer. Maybe it just takes forever the first time you sync it? Does the entire mailbox get downloaded?

codingjoe on 29 Feb 2016

+1, same issue. Is there any activity log where we can see and find out what it is doing?

chrisyeung1121 on 24 Mar 2016

@chrisyeung1121 There is an Activity Log available from the Developer menu.

mbilker on 27 Mar 2016

I had the same issue, but I think the initial sync is just taking a minute.
I don't think this is a bug, just a communication issue. There should be a note that the initial sync might take a while depending on your inbox size.

codingjoe on 29 Mar 2016

Having the same problem now. Syncing never stops.
N1 runs now for a few hours and I don't have this much stuff on my accounts.

I have the sync engine running in a Docker container but the sync engine just has these two kinds of output (over and over again):

sync-engine    | {"num_namespace_ids": 0, "level": "info", "process": 0, "timestamp": "2016-08-04T07:51:27.540309Z", "module": "inbox.transactions.actions:227", "greenlet_id": 140031734662960, "shard_id": 0, "event": "Syncback namespace_ids count"}
sync-engine    | {"level": "info", "process": 0, "timestamp": "2016-08-04T07:51:27.541807Z", "idle_workers": 500, "module": "inbox.transactions.actions:245", "greenlet_id": 140031734662960, "duration": 0.006143, "event": "Syncback completed one iteration"}

The only thing that changes are the timestamp and duration.

N1 isn't giving any error message or other status messages at all. Just Please wait while we prepare your mailbox..

In the developer console is a React warning and an error for the activity list:

Failed to activate package named 'activity-list' Error: AttributeCollection::contains (pluginMetadata) - you must provide a value
    at AttributeCollection.contains (/usr/share/nylas/resources/app.asar/src/flux/attributes/attribute-collection.js:104:15)
    at ActivityDataSource.buildObservable (/usr/share/nylas/resources/app.asar/internal_packages/activity-list/lib/activity-data-source.js:17:190)
    at ActivityListStore._getActivity (/usr/share/nylas/resources/app.asar/internal_packages/activity-list/lib/activity-list-store.js:87:37)
    at ActivityListStore.activate (/usr/share/nylas/resources/app.asar/internal_packages/activity-list/lib/activity-list-store.js:27:10)
    at Object.activate (/usr/share/nylas/resources/app.asar/internal_packages/activity-list/lib/main.js:25:31)
    at Package.module.exports.Package.activateNow (/usr/share/nylas/resources/app.asar/src/package.js:259:27)
    at /usr/share/nylas/resources/app.asar/src/package.js:245:26
    at Package.module.exports.Package.measure (/usr/share/nylas/resources/app.asar/src/package.js:165:15)
    at Package.module.exports.Package.activate (/usr/share/nylas/resources/app.asar/src/package.js:242:14)
    at PackageManager.module.exports.PackageManager.activatePackage (/usr/share/nylas/resources/app.asar/src/package-manager.js:587:21)
    at /usr/share/nylas/resources/app.asar/src/package-manager.js:565:29
    at Config.module.exports.Config.transact (/usr/share/nylas/resources/app.asar/src/config.js:184:16)
    at PackageManager.module.exports.PackageManager.activatePackages (/usr/share/nylas/resources/app.asar/src/package-manager.js:554:23)
    at PackageManager.module.exports.PackageManager.activate (/usr/share/nylas/resources/app.asar/src/package-manager.js:537:46)
    at NylasEnvConstructor.module.exports.NylasEnvConstructor.startWindow (/usr/share/nylas/resources/app.asar/src/nylas-env.js:714:23)
    at /usr/share/nylas/resources/app.asar/src/nylas-env.js:731:25

and after that comes

 SCAN TABLE Category for SELECT `Category`.`data` FROM `Category`

When I click on the Syncing your mailbox... button it shows three from my four accounts. Every kind of data (Threads, Messages, Labels, Contacts, Calendars, Events etc.) is at 0 / 0.

For me it is not even obvious whether it is a problem with N1 and/or the sync engine.

alexanderadam on 4 Aug 2016

@alexanderadam Did you run bin/inbox-start --- that's the core of the sync engine. bin/inbox-api is just the API.

khamidou on 4 Aug 2016

@khamidou makes sense. Seems that I forgot that when refactoring stuff. :wink:
Thank you!

However, it doesn't seem that it changed this much. Occasionally these log entries appear as well (besides from the stuff in the beginning:

sync-engine    | {"total_time": 2701.53, "pending_avgs": {"1": 0.0, "5": 0.0, "15": 0.0}, "level": "info", "timestamp": "2016-08-04T15:15:37.961255Z", "module": "inbox.instrumentation:141", "times": "{'hub': 2691.81, None: 0.98}", "total_switches": 2691, "greenlet_id": 140647607166448, "event": "greenlet stats"}

In the opened Syncing your mailbox panel is no number state (0 / 0) anymore. Just different colours below the items.
Things like Longconnectionstatus, Nextretrydelay and Nextretrytimestamp sound interestering but nothing changes there. :cry:

alexanderadam on 4 Aug 2016

I'm having the same issue:/

onlineth on 17 Sep 2016

facing this issue with 0.4.56!

(archlinux)

harryio on 30 Oct 2016

Still having this issue with V 1.0.21

edarioq on 11 Feb 2017

Just downloaded it to give it a try. But stuck on synching. v 1.0.21
Using Exchange / Office email account

mephysto on 13 Feb 2017

For me, reinstalling it somehow fixed it.

refi64 on 13 Feb 2017

any updates on this? Still not working for me. (tried reinstalling as well)

mephysto on 26 Feb 2017

I'm having the same problem.

myedibleenso on 27 Feb 2017

Having the same problem

{"num_namespace_ids": 0, "level": "debug", "process": 0, "timestamp": "2017-02-28T14:40:47.144497Z", "module": "inbox.transactions.actions:227", "greenlet_id": 139870208896848, "shard_id": 0, "event": "Syncback namespace_ids count"} {"level": "debug", "process": 0, "timestamp": "2017-02-28T14:40:47.145270Z", "idle_workers": 500, "module": "inbox.transactions.actions:245", "greenlet_id": 139870208896848, "duration": 0.003091, "event": "Syncback completed one iteration"}