Neon-wallet: NO coins in the wallet.

[Evgeny1986]

Hello!
Help me please. I bought 19 NEO on the exchange and sent them for storage in a purse NEON.
The address of my purse: AN4FMbGefBGpBYCMJW1dKjEbm9kPjdghao
A couple of days ago I went to the purse and found I had no coins.
I went to https://neotracker.io/tx/8202dc123540d009c20ce3b7eb1b4e6944b39ad7b4a5074cfaf1a026f7ec0c37
I discovered that my coins transferred to the wallet AKL1VMWPsW9qHWrwh8TYz9NJGU6GC561ca
I coins never been transferred!!!
my coins stolen.

[Evgeny1986]

I also wrote in [email protected]

[OrEagle97327]

Thank you for posting to #524.
Were you using the Neon wallet with Ledger Nano S?
What exchange did you transfer from?
Lets not worry about the language.

[MorganLester]

Same issue happened to me. setup everything fine. Sent one test then another 6 coins. Connected nano to same machine and everything and zero balance and new address.

Address: https://neotracker.io/address/AQVkV9SxYVxDJfyturJwzD7w38gtWnBzkV

[MorganLester]

I sent from Binance fwiw, and have all records...

[OrEagle97327]

"Evgeny1986" I am trying to compare notes.
(Before the problem) Using the Ledger; Did you go into Ledger settings or security settings at all?
Even if you did not make any changes?

[Evgeny1986]

Hello! On the forum I can't write as beginners there is a restriction. To my problem I went to the wallet and everything was in order. I can't understand how did my tokens. The tracker shows that my tokens were sent to another wallet.

[OrEagle97327]

It is free to join Gethub do not wait to sigh up

we can compare notes better

thnx

On Sun, Jan 14, 2018 at 9:03 AM, Evgeny [e-mail] wrote:

Hello! On the forum I can't write as beginners there is a restriction. To
my problem I went to the wallet and everything was in order. I can't
understand how did my tokens. The tracker shows that my tokens were sent to
another wallet.

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[OrEagle97327]

Is your Neo Issue solved?
Did you open a support ticket with Ledger?
Are you one of the people Caronas has on his support list?
Ledger has been in touch with my support ticket and I am making sure everyone involved knows.

[Evgeny1986]

Hello!
No my problem is not solved. With no one contacted me. May be my problem I do not know. I find it very difficult to navigate here as I badly know English.

"Did you open a support ticket with Ledger?"
And how to do it?

[OrEagle97327]

Do you have any contact with @coranos on this?

I opened a Ledger support ticket a month ago. They are in touch with me today. I am getting all together in my response.

Your thread here is in my email to Ledger.

[Evgeny1986]

Hello!
No my problem is not solved. With no one contacted me. May be my problem I do not know. I find it very difficult to navigate here as I badly know English.
"Did you open a support ticket with Ledger?"
And how to do it?

[Evgeny1986]

OrEagle97327
I have no contact with @coranos.
He stands alone to write?

[coranos]

This isn't a ledger problem. I'd appreciate if you didn't tag me with every problem.

In this case his coins were transferred out of his account. So it's clearly not a ledger app problem, as the ledger app problem prevents transferring at all.

[Evgeny1986]

It turns out that my wallet as been hacked because I coins never been transferred. And who do I contact if there is a theft?

[coranos]

for theft, you contact the police.

[Evgeny1986]

It turns out that Neon wallet does not guarantee the safety of the coins?

[coranos]

You may want to look at the license agreement.

https://raw.githubusercontent.com/CityOfZion/neon-wallet/dev/LICENSE.md

[Evgeny1986]

I am disappointed in crypto. I thought cryptocurrency reliable if they get stolen, you can trace their journey and return.

Воскресенье, 28 января 2018, 22:13 +03:00 от coranos [e-mail]:

You may want to look at the license agreement.
https://raw.githubusercontent.com/CityOfZion/neon-wallet/dev/LICENSE.md
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[coranos]

That's why you call the police.

[Evgeny1986]

I think it will not help. The case will lead. But such cases in Russia, I think seriously will not be engaged.

Воскресенье, 28 января 2018, 22:23 +03:00 от coranos [e-mail]:

That's why you call the police.
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--
DD Gjgjd

[Glenormiston]

Efect ICO.pdf

[monax33349]

Hello! Help me please. I bought 20 NEO on the exchange and sent them for storage in a purse NEON. The address of my purses: ANeTCFPG5Xa3hsKaftJVy3vi83yzdyHCsP
AcXRHjtQhCsJ8r3KbJjpyY1AM71e88DC2o
I went to the purse and found I had no coins. I went to https://neoscan.io/transaction/4d7d7be0bec2bb581bc42552d86021e4a58305beceb9eb49f29da8f58e9508d8
https://neoscan.io/transaction/d9363a4418db3e2d0b7ed59fc661e0de989afec9ca029d11f60c7a144b50448a
I discovered that my coins transferred to the wallet AVdGk4Q3J3XUxNnwnAi6QnUSbJpmvVsXT8
I coins never been transferred!!! my coins stolen.