Neo: Can't transfer from neo tracker

[justincampbell73]

I'm trying to transfer my one neo from neo tracker to o3 wallet and it's not letting me send it or claim gas, it let me send all my other tokens but not neo or gas what is going on ? My wallet address is AFtkX8QfUWmGb3A7zunG11hxAFjjGKskwr

[steven1227]

@afragapane @dicarlo2 this is might be the neo-one node problem?

[justincampbell73]

I ended up getting my neo off it but can't get my gas off it

[EdgeDLT]

You can just log in to the O3 wallet using the same details you use for Neotracker. Funds are on the blockchain, not 'inside' a wallet so there's essentially no difference.

[lock9]

@justincampbell73 Hi, did you solve your problem?

[justincampbell73]

No but it's not much in there not enough to worry about I was just moving everything into one wallet 

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On Mon, Jul 8, 2019 at 4:00 PM, Ricardo [e-mail] wrote:
@justincampbell73 Hi, did you solve your problem?

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[justincampbell73]

I tried to get my gas out I couldn't do it no matter what I did I got my neo and everything else out though 

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On Mon, Jul 8, 2019 at 4:00 PM, Ricardo [e-mail] wrote:
@justincampbell73 Hi, did you solve your problem?

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[lock9]

In this case, may I close your issue? You can try to use another wallet?

[justincampbell73]

 Ok but I still think it's something that would need to be fixed because it don't really store much faith in the network when people that can remove things, for me it don't matter because it's not even one gas but it still don't look good 

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On Mon, Jul 8, 2019 at 4:22 PM, Ricardo [e-mail] wrote:
In this case, may I close your issue? You can try to use another wallet?

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[lock9]

Hi @justincampbell73 , I understand, but the network is working fine. Did you try to update the wallet you are using? Did you try to use neon wallet?

[justincampbell73]

I was trying to to send through neon wallet online couldn't do it then I used my private key to do it through o3 wallet and it didn't work either 

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On Mon, Jul 8, 2019 at 4:34 PM, Ricardo [e-mail] wrote:
Hi @justincampbell73 , I understand, but the network is working fine. Did you try to update the wallet you are using? Did you try to use neon wallet?

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[lock9]

Are you trying to transfer 0.20 gas and it is not working? Do you get an error message?

[lock9]

I just checked and gas transfers are working fine:
https://neoscan.io/transaction/f73a2429fdb6ad658d7c6e5a622c9afc2e97bbca54870066ae2ddf2e679d22f5

It is probably something in your wallet. Do you have an error message so we can help you?

[justincampbell73]

Yes, is there a minimum amount for the transfer maybe that's why its not working. I'll try again 

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On Mon, Jul 8, 2019 at 4:38 PM, Ricardo [e-mail] wrote:
You are trying to transfer 0.20 gas and it is not working? Do you get an error message?

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[justincampbell73]

Yes I got an error saying Transaction failed, something went wrong with your transaction please check the network and try again 

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On Mon, Jul 8, 2019 at 4:40 PM, Justin [e-mail] wrote: Yes, is there a minimum amount for the transfer maybe that's why its not working. I'll try again 

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On Mon, Jul 8, 2019 at 4:38 PM, Ricardo [e-mail] wrote:
You are trying to transfer 0.20 gas and it is not working? Do you get an error message?

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[lock9]

@justincampbell73 this error happens in what software? The network is working fine, it is probably something else. Is there a chance you have firewall issues? We need "non-http" ports to communicate with the blockchain.

[lock9]

@justincampbell73 hello, how are you doing? Could you try to transfer it using the neon wallet? https://neonwallet.com
This is the wallet that I use and it is working fine here. Let me know the results.

[jsolman]

Have him try to send smaller amounts at a time. If the gas is in too many pieces it will need to have a gas fee included to send the transaction. If he is trying to send all the gas it will fail due to not having enough left to pay the fee.

[lock9]

@justincampbell73 you should listen to @jsolman, he is probably right

[justincampbell73]

I've tried everything it isn't working. I just tried 0.1 gas didn't work. It's not enough to worry about so I don't really care but it is making me think what will happen when I try to move stuff from my other wallet 

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On Thu, Jul 11, 2019 at 12:50 PM, Ricardo [e-mail] wrote:
@justincampbell73 you should listen to @jsolman, he is probably right

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[lock9]

@justincampbell73 Could you try sending 0.03?

[justincampbell73]

Just tried it, it didn't work either 

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On Thu, Jul 11, 2019 at 1:14 PM, Ricardo [e-mail] wrote:
@justincampbell73 Could you try sending 0.03?

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[justincampbell73]

Maybe I'll try moving one gas into that wallet and try moving it all back in 

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On Thu, Jul 11, 2019 at 1:18 PM, Justin [e-mail] wrote: Just tried it, it didn't work either 

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On Thu, Jul 11, 2019 at 1:14 PM, Ricardo [e-mail] wrote:
@justincampbell73 Could you try sending 0.03?

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[justincampbell73]

Well that sucks, I moved one ontology gas into the old wallet and sent it back to the new wallet no problem, then I sent the little bit of neo gas I had in the new wallet to the old wallet to put with it and tried to send it back and same thing didn't work again so I don't know what's going on but there is something wrong with that old wallet, it was doing it with everything that was in it but I managed to get it out of there after a few tries but the neo gas just won't budge 

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On Thu, Jul 11, 2019 at 1:23 PM, Justin [e-mail] wrote: Maybe I'll try moving one gas into that wallet and try moving it all back in 

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On Thu, Jul 11, 2019 at 1:18 PM, Justin [e-mail] wrote: Just tried it, it didn't work either 

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On Thu, Jul 11, 2019 at 1:14 PM, Ricardo [e-mail] wrote:
@justincampbell73 Could you try sending 0.03?

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[jsolman]

Use this neoscan API to see your gas UTXOs: https://neoscan.io/docs/index.html#api-v1-get-3

If you claimed gas very frequently a lot of times at some point on that address it can leave you with many very small utxo amounts. Verify that isn’t the case using the above API.

[lock9]

@jsolman do you think this can be considered a bug? Should we fix it? I suppose this will be fixed in neo 3 due to the fact we won't have utxo anymore. Could you confirm?
Thanks

[justincampbell73]

My other wallet is working fine. My old wallet can't remove the gas no matter what I do 

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On Sat, Jul 13, 2019 at 5:21 PM, Ricardo [e-mail] wrote:
@jsolman do you think this can be considered a bug? Should fix? I suppose this will be fixed in neo 3 due to the fact we won't have utxo anymore. Could you confirm?
Thanks

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[lock9]

@justincampbell73 I'm afraid this issue won't be resolved in neo 2, only in neo 3 :(
I'm going to close this because, unfortunately, this won't be fixed until neo 3.
I will send you the 0.2 GAS you have stuck.

And thanks for reporting, this is, in fact, an unexpected error.

[vncoelho]

You have to many UTXOs @justincampbell73.

You can transfer one by one here at neocompiler (it is not safe for mainnet, but since the amount is not so big...But, please change the privatekey after it).

• Access https://neocompiler.io/#!/ecolab/wallet
• Go to Register new account
• Copy your public key
• Go to https://neocompiler.io/#!/ecolab/transaction
• Insert 21 + your_public_key + ac at "Create TX: Withdraw UTXO Assets from Contract " Verification script
• Select Asset = GAS
• Click in 1 UTXO and transfer it one by one
• Click in sign
• Repeat from selection another UTXO until you are finished

It is not easy, but it is a funny task for you! :)

Otherwise, there may be a possible way to push to networks_fees via O3 wallet. Ensure that you insert something like 0.01 GAS as network fee and it might be probably enough.

[vncoelho]

@justincampbell73, download O3 wallet via https://o3.network and try to use or privatekey or encryptedkey to log in your wallet.

After that, send the funds attaching the amount of networks fees aforementioned and report the results.
Otherwise, try the other method from neocompiler-eco and, surely, it is going to work.

[lock9]

I'm going to leave this closed because it won't be fixed, however, we are keeping the support open for you @justincampbell73. I hope this solves your problem, otherwise, I will just send you 0.2 gas instead :(

[vncoelho]

No free GAS, @lock9, the knowledge worth more...aehauheuaea

[dicarlo2]

FWIW, we're working on resolving this relatively transparently for the user, with a fallback page for the more difficult cases. With that said, it's a bit lower priority than resyncing neotracker in order to fix the data consistency issues, so it'll likely be a few more weeks before we have a solid fix in place.

@steven1227

[justincampbell73]

Ok 

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On Tue, Jul 16, 2019 at 9:54 PM, Alex [e-mail] wrote:
FWIW, we're working on resolving this relatively transparently for the user, with a fallback page for the more difficult cases. With that said, it's a bit lower priority than resyncing neotracker in order to fix the data consistency issues, so it'll likely be a few more weeks before we have a solid fix in place.

@steven1227

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