Motioneye: Can't access picture gallery after deleting some pictures via terminal

[andrin55]

Hello

After I deleted some pictures from the filesystem, I'm no longer able to open the gallery from the webinterface:

Even if I change the directory from the web interface to a completely new one, it doesn't work.
Here is the log:
meyectl[283]: INFO: hello! this is motionEye server 0.37.1
motion[297]: [4409184:motion] [NTC] [ALL] conf_load: Processing thread 0 - config file /etc/motioneye/motion.conf
motion[297]: [4409184:motion] [WRN] [ALL] thread config option deprecated use camera
motion[297]: [4409184:motion] [NTC] [ALL] config_camera: Processing camera config file thread-1.conf
motion[297]: [4409184:motion] [NTC] [ALL] motion_startup: Motion 4.0.1 Started
motion[297]: [4409184:motion] [NTC] [ALL] motion_startup: Logging to syslog
motion[297]: [4409184:motion] [NTC] [ALL] motion_startup: Using default log type (ALL)
motion[297]: [4409184:motion] [NTC] [ALL] motion_startup: Using log type (ALL) log level (WRN)
motion[297]: [1:ml1] [WRN] [VID] v4l2_select_input: Device doesn't support VIDIOC_G_STD
meyectl[283]: INFO: cleanup started
meyectl[283]: INFO: wsswitch started
meyectl[283]: INFO: tasks started
meyectl[283]: INFO: mjpg client garbage collector started
meyectl[283]: INFO: server started
meyectl[283]: ERROR: mjpg client timed out receiving data for camera 1 on port 8081
meyectl[283]: /bin/sh: lsb_release: command not found
meyectl[283]: ERROR:
meyectl[283]: Traceback (most recent call last):
meyectl[283]: File "/usr/lib/python2.7/site-packages/tornado/web.py", line 1467, in _stack_context_handle_exception
meyectl[283]: raise_exc_info((type, value, traceback))
meyectl[283]: File "/usr/lib/python2.7/site-packages/tornado/stack_context.py", line 316, in wrapped
meyectl[283]: ret = fn(args, *kwargs)
meyectl[283]: File "/usr/lib/python2.7/site-packages/motioneye/mediafiles.py", line 369, in poll_process
meyectl[283]: read_media_list()
meyectl[283]: File "/usr/lib/python2.7/site-packages/motioneye/mediafiles.py", line 347, in read_media_list
meyectl[283]: media_list.append(parent_pipe.recv())
meyectl[283]: EOFError
meyectl[283]: ERROR: 500 GET /picture/1/list/?_=1507392952633&_username=lebox&_signature=f031a148569821d97a13c7ddef14714d729ddc33 (127.0.0.1) 539.25ms

HW Info:
H/W path Device Class Description
system Raspberry Pi 3 Model B Rev 1.2
/0 bus Motherboard
/0/0 processor cpu
/0/1 processor cpu
/0/2 processor cpu
/0/3 processor cpu
/0/4 memory 936MiB System memory
/1 usb1 bus DWC OTG Controller
/1/1 bus SMC9514 Hub
/1/1/1 generic SMSC9512/9514 Fast Ethernet Adapter
/1/1/2 input USB Keyboard
/1/1/3 multimedia C922 Pro Stream Webcam
/2 eth0 network Ethernet interface
/3 wlan0 network Wireless interface

System:
4.9.52-1-ARCH #1 SMP Sat Sep 30 00:40:14 UTC 2017 armv7l GNU/Linux

Thank you for your help

[ccrisan]

Have you removed the media folder (the one that's configured for your Root Directory in the settings panel)?

[SuperBFG7]

I have the exact same issue on a fresh installation: everything works except I can't access image or movie galleries.

Raspbery Pi Zero W
4.9.52-1-ARCH #1 SMP Sat Sep 30 01:00:26 UTC 2017 armv6l GNU/Linux

[ccrisan]

@SuperBFG7 can you please attach your motioneye log file?

[SuperBFG7]

Sure, attached. Thanks for the fast reply!

I started motioneye, clicked on picture browser 16:20:53 and on movies browser 16:20:57 and stopped it again to have a clean log.
motioneye_2017-10-08_1620.log

[ccrisan]

What distro is this? Can you please set log level to DEBUG, try again and send me the new log?

[andrin55]

I just removed some folders and files inside the camera root not the root itself. I'm currently running Arch Linux for ARM

[SuperBFG7]

Attached.
I started motioneye, clicked on picture browser 16:34:04 and on movies browser 16:34:11 and stopped it again to have a clean log.

I'm on ArchLinuxARM as well...

motioneye_2017-10-08_1634.log

[SuperBFG7]

@andrin55 did you update any packages more or less at the same time you delete these files?
I think it might be that an update to some of the Arch python packages broke motioneye.

[andrin55]

Could be... But I updated it yesterday to the newest version with pip2 --upgrade. The error message stayed the same (the one I posted is from after the upgrade).

[ccrisan]

What python version do you run? Also what does pip2 freeze say?

[SuperBFG7]

I installed it from the arch user repositories, not with pip2

python2-2.7.14-1
python2-jinja-2.9.6-1
python2-pillow-4.3.0-1
python2-pycurl-7.43.0-3
python2-tornado-4.5.2-1

[andrin55]

What python version do you run? Also what does pip2 freeze say?

pip2 freeze:
appdirs==1.4.3
backports-abc==0.5
certifi==2017.7.27.1
Jinja2==2.9.6
MarkupSafe==1.0
motioneye==0.37.1
olefile==0.44
packaging==16.8
Pillow==4.3.0
pycairo==1.13.3
pycurl==7.43.0
pyparsing==2.2.0
RPi.bme280==0.1.2
singledispatch==3.4.0.3
six==1.11.0
smbus==1.1
smbus2==0.1.4
team==1.0
tornado==4.5.2

I'm running python2 2.7.14-1

[andrin55]

I've set the loglevel to debug but that didn't seem to make any difference:

meyectl[20167]: DEBUG: 200 GET /static/img/modal-progress.gif (127.0.0.1) 6.85ms
meyectl[20167]: DEBUG: listing pictures for camera 1
meyectl[20167]: DEBUG: starting media listing process...
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: 1) vid_source->pframe 2
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: 2) vid_source->pframe 2
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: 3) vid_source->pframe 3 vid_source->buf.index 3
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: vid_source->buf.bytesused 4147200
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: the_buffer index 3 Address (6fc2c000)
meyectl[20167]: ERROR:
meyectl[20167]: Traceback (most recent call last):
meyectl[20167]: File "/usr/lib/python2.7/site-packages/tornado/web.py", line 1467, in _stack_context_handle_except
meyectl[20167]: raise_exc_info((type, value, traceback))
meyectl[20167]: File "/usr/lib/python2.7/site-packages/tornado/stack_context.py", line 316, in wrapped
meyectl[20167]: ret = fn(args, *kwargs)
meyectl[20167]: File "/usr/lib/python2.7/site-packages/motioneye/mediafiles.py", line 369, in poll_process
meyectl[20167]: read_media_list()
meyectl[20167]: File "/usr/lib/python2.7/site-packages/motioneye/mediafiles.py", line 347, in read_media_list
meyectl[20167]: media_list.append(parent_pipe.recv())
meyectl[20167]: EOFError
meyectl[20167]: ERROR: 500 GET /picture/1/list/?_=1507486821760&_username=lebox&_signature=1f8288302bf915fa708349
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: 1) vid_source->pframe 3
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: 2) vid_source->pframe 3
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: 3) vid_source->pframe 0 vid_source->buf.index 0
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: vid_source->buf.bytesused 4147200
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: the_buffer index 0 Address (7080b000)
meyectl[20167]: DEBUG: creating mjpg client for camera 1
meyectl[20167]: DEBUG: mjpg client for camera 1 connected on port 8081
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: 1) vid_source->pframe 0
motion[20176]: [1:ml1] [DBG] [VID] v4l2_next: 2) vid_source->pframe 0

[ccrisan]

This definitely looks like a problem in recent python version(s). This may be a stupid question but did to you reboot or at least restart motionEye after the last system upgrade?

[andrin55]

Yes I did, multiple times.

[roger-zacharczyk]

I can confirm the bug. Noticed when sending e-mail notification with attached image. It fails to find the image. Also, I cannot view the gallery (image nor video gallery).
Same config: Arch for ARM, updated to newest packages (both arch and pip)

[andrin55]

Is there any progress regarding this issue?

[AZRadiohead]

I've been experiencing this exact issue. Everything appears to be working with files being created their appropriate camera1, camera2 directories, but when I go to view either Images or Videos I receive the "An error occurred. Refreshing is recommended." messages.
I'm running several RPI3's and after a week I switched from running Motioneye to MotionEyeOS with Fast Network Cameras. I installed Ubuntu 17.04 on dedicated Intel machine yesterday and all was working well. I rebooted and was greeted with the notice that I could update to Ubuntu 17.10... that's when things went south. After the 17.10 update I was no longer able to view my images from the Fast Network RPi3's. I went through the MotionEye install guide and UnInstalled everything and cleaned caches and unused packages and rebooted several times and still can not get the Image/Video view to work.

I've rebooted the Ubuntu server each time I've uninstalled and reinstalled. I've done all the apt update, upgrade, dist-upgrade, checked for held packages and everything is showing fine with no problems... Motioneye just doesn't want to show me the images it's created.

Below is snip of what I get when I run 'sudo meyectl startserver'. It's the exact same issue as the OP has listed.

-
WARNING: 403 POST /_relay_event/?_username=admin&event=picture_save&thread_id=1&_signature=19bb3ee8b85facd53f1d4aea4b3a0a75fea9041c (127.0.0.1) 0.75ms
WARNING: 403 POST /_relay_event/?_username=admin&event=picture_save&thread_id=1&_signature=19bb3ee8b85facd53f1d4aea4b3a0a75fea9041c (127.0.0.1) 0.69ms
WARNING: 403 POST /_relay_event/?_username=admin&event=picture_save&thread_id=1&_signature=19bb3ee8b85facd53f1d4aea4b3a0a75fea9041c (127.0.0.1) 0.88ms
WARNING: 403 POST /_relay_event/?_username=admin&event=picture_save&thread_id=1&_signature=63993da4e1a7b10aae856470dd2e8f67edfcfd76 (127.0.0.1) 0.71ms
WARNING: 403 POST /_relay_event/?_username=admin&event=stop&thread_id=1&_signature=50a22f432f6c34897d0f5a6129d691051629c20a (127.0.0.1) 0.77ms
WARNING: 403 POST /_relay_event/?_username=admin&event=movie_end&thread_id=1&_signature=bae1bec87a1ff8f3a60e023492458f2703750cab (127.0.0.1) 0.62ms
ERROR:
Traceback (most recent call last):
File "/home/zzz/.local/lib/python2.7/site-packages/tornado/web.py", line 1467, in _stack_context_handle_exception
raise_exc_info((type, value, traceback))
File "/home/zzz/.local/lib/python2.7/site-packages/tornado/stack_context.py", line 316, in wrapped
ret = fn(args, *kwargs)
File "/usr/local/lib/python2.7/dist-packages/motioneye/mediafiles.py", line 369, in poll_process
read_media_list()
File "/usr/local/lib/python2.7/dist-packages/motioneye/mediafiles.py", line 347, in read_media_list
media_list.append(parent_pipe.recv())
EOFError
ERROR: 500 GET /picture/1/list/?_=1508641511029&_username=admin&_signature=d1a2386bea7e0d06d23289cd7a4ec3234df409cc (192.168.0.47) 504.00ms
^C INFO: interrupt signal received, shutting down...
INFO: server stopped
INFO: tasks stopped
INFO: motion stopped
INFO: bye!

-
Python 2.7.14

pip2 freeze results from my server

asn1crypto==0.22.0
backports-abc==0.5
certifi==2017.7.27.1
cryptography==1.9
dnspython==1.15.0
enum34==1.1.6
idna==2.5
ipaddress==1.0.17
Jinja2==2.9.6
keyring==10.4.0
keyrings.alt==2.2
MarkupSafe==1.0
motioneye==0.37.1
olefile==0.44
Pillow==4.3.0
pycrypto==2.6.1
pycurl==7.43.0
pygobject==3.24.1
pyxdg==0.25
SecretStorage==2.3.1
singledispatch==3.4.0.3
six==1.11.0
tornado==4.5.2

[ccrisan]

Fixed via https://github.com/ccrisan/motioneye/commit/64743308a7508e5744c9764a73489e0ed71afd53.

[andrin55]

Thank you it works now!