Mobile: Crashing on iOS 14 beta

Created on 30 Aug 2020 · 11Comments · Source: bitwarden/mobile

Describe the Bug

App crashes on iOS 14 Beta build 6 (still occurring on build 7)

Steps To Reproduce

Open Bitwarden
Unlock using either Master Password or FaceID

Expected Result

App opens to main screen

Actual Result

App crashes

Screenshots or Videos

https://youtu.be/Y5vI2aYJ_Lo

Environment

Device: iPhone 11 Pro
Operating system: 14.0 (18A5357e)
Build Version (go to "Settings" → "About" in the app): 2.5.0
Is this a Beta release? Yes for iOS, no for the app

Additional Context

I can still use the app through the iOS keyboard password manager’s auto fill, but if I try and open the app it crashes no matter where I open it from.

Source

BobbyMcWho

👍1

Most helpful comment

+1, same issue here on the latest beta (September 9, 2020)

itsrishabh on 10 Sep 2020

👍2

All 11 comments

+1, same issue here on the latest beta (September 9, 2020)

itsrishabh on 10 Sep 2020

👍2

I'm unable to reproduce this using the same config (iPhone 11 Pro running iOS 14 beta 8, public release of Bitwarden app, fresh install, logged in with Face ID unlock enabled). Can you try re-installing the app? Are there additional settings/features you have enabled in Bitwarden beyond the defaults?

mportune-bw on 10 Sep 2020

I can confirm that a fresh install of the app seems to have fixed the issue on iOS 14 Beta Release 7. Thanks @mportune-bw for the idea, I didn't realize that I may have to do that.

BobbyMcWho on 10 Sep 2020

No problem, though technically you _shouldn't_ have to do it, so I suspect we still have an issue. Let us know if it starts happening again. I'll leave this issue open until iOS 14 final is released.

mportune-bw on 10 Sep 2020

I experienced the same after upgrading iOS from 13.6 to 13.7, when trying to unlock with both touchID and my passphrase. A fresh install fixed it for me as well.

robinbisping on 14 Sep 2020

🎉1

Just to confirm I had the same problem when I upgraded my iPad Pro (MTXQ2B/A model) to iOS 14 today; opening the Bitwarden app triggered the FaceID unlock (as expected) but upon completing the unlock it crashed me back out to the iPad home screen. Following the above advice of deleting and reinstalling appears to have fixed it though so I'll see if I have a similar issue with my iPhone shortly!

simonpjcox on 16 Sep 2020

I’ve had the same issue on the iPhone 11 Pro since the beginning of the iOS 14 beta, and it continued after leaving the beta program for the general iOS 14 release. It would crash to home screen after login in any circumstance, whether it be faceID or my password and after 2FA. The crash also occurred when accessing the auto fill from the keyboard. Reinstalling the app fixed the issue.