Metamask-extension: problem with metamask, i forget two accounts with i have deposited ETH

[giver75]

I had to reinstall metamask on another pc, using 12 words, but I lost two accounts where I had deposited Eth and bought Plutos. The two accounts are visible on Etherdelta but not operational because not connected to metamask. Plese help me. Thank you

the first account is :0x50c2bf0fe6d4824a44e43e02d76e2b32ea62daa1 that is visible
the other two are:
0x02D07522C0186a7c7ef0e602aDBc224dBa4417f2
0x90375be206Fdd52Bd3968a23DFC25708a73d3E67
not visible in metamask but only in etherdelta

[danfinlay]

You're saying you lost access to accounts when restoring metamask with your 12 word seed, which should be impossible.

If you're willing to, would you post the first three accounts metamask generated for you, on your old and new metamask?

[danfinlay]

What are the second two accounts that your new metamask generates, after you click the + "Add Account" button?

[giver75]

I tried, but you generate random account,

[danfinlay]

The accounts we generate should not be random. Would you post the accounts we generated instead of the ones you had before?

[giver75]

0x760986614B73Be2FB2960C3987032a4559f33D25
0xb9BDc09e7f0EE25689C5865791A50392e4BaF0aD

in ethereum main net

[danfinlay]

@christianlundkvist Can you imagine a situation that would cause this?

[giver75]

0x760986614B73Be2FB2960C3987032a4559f33D25
0xb9BDc09e7f0EE25689C5865791A50392e4BaF0aD
morden test net

[danfinlay]

Maybe you could try entering your 12-word seed phrase into another wallet that uses this recovery strategy, like My Ether Wallet or Jaxx.

Which accounts do those generate?

[giver75]

I can try, but I'm not very experienced

[danfinlay]

Those are simply two other wallet applications, you don't need previous experience to use them.

This is your best shot at recovering your other accounts without giving us your seed phrase to study.

[giver75]

but the phrase to metamask?

[danfinlay]

Yes, MetaMask uses a type of phrase that is very standard, and it is used by many wallets. The recovery phrase in metamask should also work in other BIP44 wallets.

[giver75]

thank you I try...

[giver75]

in jaxx i look the two transation were i have send ETH. What I do?

[danfinlay]

Oh that's right, I think Jaxx only generates your first account from the seed phrase, so it's not useful for this use.

Sorry, try with My Ether Wallet?

[giver75]

At this address i error find 404

[Zanibas]

https://www.myetherwallet.com/#send-transaction

you should be able to check here!

[danfinlay]

Weird.

I'm thinking of giving him a copy of the dev branch and seeing if that generates the accounts correctly.

[giver75]

I did not find myetherwallet.com :( i can send you the copy of transation?

[danfinlay]

What transaction? I thought we were looking for a missing account or two.

[giver75]

yes and in this accounts i have sent from polinex some ETH. I think that when i send eth metamask was in morden test network

[christianlundkvist]

@giver75 Are you saying that you used MetaMask, and it generated three accounts for you, but when you restore it with the same seed words the first account is the same as before but the other two accounts are different?

[danfinlay]

Poloniex only sends via main-network, so you should be looking at the main-net for your transactions.

I wouldn't expect Jaxx or Metamask to show incoming transactions presently, please use a etherscan to see incoming transactions, like here.

Anyways, finding the transaction should be secondary to re-generating your missing accounts.

[giver75]

what should I do?

[danfinlay]

I've built another copy of MetaMask from our dev branch, which refactors our account generation, so maybe it will fix the problem?

@giver75 try installing this copy of metamask locally, with your seed phrase. Which accounts do you see with it?

metamask-dev-giver.zip

For how to install, read this post:
https://stackoverflow.com/questions/24577024/install-chrome-extension-not-in-the-store

[danfinlay]

@christianlundkvist that does seem to be what he is saying.

[danfinlay]

@giver75 one more time for Christian, would you confirm that metamask is restoring different accounts than it originally generated for you?

[giver75]

@christianlundkvist yes metamask restore with only one account, and when i put on + generate other accounts

[danfinlay]

It's especially strange to me that the first account would generate correctly, and then the subsequent accounts would generate incorrectly.

[christianlundkvist]

@flyswatter It sounds a bit like the discrepancies we saw between bitcore and the other bip32 libraries, i.e. not correctly padding certain steps in the KDF causes different addresses to be generated.

[danfinlay]

But metamask hasn't updated that algorithm yet, our published version is still using bitcore, which as far as I know, still hasn't merged in that fix..? Or did it???!!

[danfinlay]

Right, they have not merged in that fix yet, so accounts generated in metamask should not have changed under any conditions yet.

[danfinlay]

Is it possible they published some other change in the account generation algorithm?

@giver75 when did you generate your original accounts?

[danfinlay]

Try installing a build of MetaMask from when you first generated your accounts.

[christianlundkvist]

@giver75 Can you try going to

https://lightwallet.io

and restore with your seed and check which addresses get generated?

[danfinlay]

I'm signing off for ~2 hours, will be back soon. Hopefully we gave you plenty of things to try in the meantime.

[giver75]

@christianlundkvist I try but i don't find

[christianlundkvist]

@giver75 What three addresses do you see when restoring with your seed words?

[giver75]

@christianlundkvist other tree

[giver75]

this is My situation:

[christianlundkvist]

@giver75 Ok, go to the toolbar in the upper left hand corner on lightwallet.io, go to "HD derivation path" and select "Bip44". Which addresses do you see then?

[christianlundkvist]

@giver75 Is that from etherdelta? How are you importing those accounts?

[giver75]

@christianlundkvist the account was generated by metamask. with bip44 the account are empy

[christianlundkvist]

@giver75 When you use "Bip44" as hd derivation path do you not see the same accounts that are in metamask?

[christianlundkvist]

@giver75 One thing you should do right now: Go to the Etherdelta website, choose your account and select "Export private key". Make sure you save the private keys for all your accounts. If you do that then you'll be able to recover the funds.

[giver75]

@christianlundkvist impossible I have this message

For account 0x02D07522C0186a7c7ef0e602aDBc224dBa4417f2, there is no private key available. You can still transact if you are connected to Ethereum and the account is unlocked.

[christianlundkvist]

@giver75 In lightwallet.io when you use "Bip44" as hd derivation path do you not see the same accounts that are in metamask?

[giver75]

@christianlundkvist not becouse ask me :
Please enter your session PIN to unlock the Wallet-

I have only the 12 word of metamask and the pasw of metamask

[christianlundkvist]

@giver75 When you use lightwallet.io you will enter the 12 words and select a "session PIN" of your own (you can use the meta mask password here). This is the one you need to reenter.

[giver75]

@christianlundkvist i see this

[christianlundkvist]

@giver75 Ok, now go to the menu->Hd derivation path-> "bip44". and enter the metamask password. what do you see then?

[giver75]

@christianlundkvist
the same

[christianlundkvist]

@giver75 So you click "bip44" and the derivation path (above the accounts) still says "Consensys"? Make sure you try it until it says "Bip44".

[giver75]

@christianlundkvist I tried 5/6 times in a row but always remains on consensys

if you wont in private i send my pasword and try to recover my Eth that I think I loose

[christianlundkvist]

If you only have about 30 ETH in there and don't mind then you can send me your 12 seed words and I can try to reproduce. You can send it to this email address: [email protected]

[giver75]

@christianlundkvist

I send you a mail thank you

[kumavis]

just to clarify, @christianlundkvist is not a developer from the metamask team, but is a trusted member of the ethereum community, ConsenSys and most importantly, built the underlying 'lightwallet' library.

Thanks for helping debug this problem chris! 😸

[kumavis]

@giver75 do you have any tokens registered with these addresses?

[giver75]

@kumavis no I haven't

[christianlundkvist]

When I try the 12 words in lightwallet and metamask I only get

0x760986614B73Be2FB2960C3987032a4559f33D25
0xb9BDc09e7f0EE25689C5865791A50392e4BaF0aD

@flyswatter were you able to restore to an older version of metamask?

[danfinlay]

@giver75 Did you ever create a new account from the EtherDelta menu like this?:

If so, that is an EtherDelta account, it is not a MetaMask account, and it cannot be recovered with your metamask seed phrase. This is a very confusing issue, and it may be an important design consideration for @zackcoburn

[christianlundkvist]

I've tried also a bunch of older versions of lightwallet and I can only generate the accounts

0x760986614B73Be2FB2960C3987032a4559f33D25
0xb9BDc09e7f0EE25689C5865791A50392e4BaF0aD

with the provided seed. So it seems very unclear where the other accounts came from.

[danfinlay]

Yeah I'm pretty convinced that this is an EtherDelta UX issue, where @giver75 believed he had created a pair of MetaMask accounts, and thought they were backed up, and then lost them.

I think there's some serious discussion to be had about EtherDelta's hybrid account menu, where it intermingles injected accounts with its own local accounts, which should be critically backed up as soon as they're generated, but instead can be created and forgotten with one click.

[giver75]

@flyswatter yes I have create new account but not work. IF you look my etherdelta account I've some plutos and some order that I can't clear.

[danfinlay]

If you still have access to that EtherDelta account, I would recommend Exporting its private key and backing it up ASAP.

If you lose access to that account, you may not recover it.

[giver75]

@flyswatter thanks I think success is what you are saying.

I can not recover the private key. I've this message:
For account 0x90375be206Fdd52Bd3968a23DFC25708a73d3E67, there is no private key available. You can still transact if you are connected to Ethereum and the account is unlocked.

And the account, etherdelta not worked because you do not connect metamask

[giver75]

when the account etherdelta I try to do an operation comes this warning:
You tried to send an Ethereum transaction but there was an error: Failed to sign transaction

thank you all for the support @christianlundkvist @flyswatter
in my country it is very late to see you tomorrow

[zackcoburn]

@giver75 If there is any way you can recover the original computer/browser, and the accounts were in fact created via EtherDelta's "New Account" option, you can export the private keys and retrieve the funds. How bad is the situation with the original computer? Maybe it's possible to recover.

For future users of EtherDelta's "New account" feature, I updated the popup window so it instructs the user to backup the private key.

[danfinlay]

I'm closing this issue, because I think we know what happened now, and it's not a MetaMask issue.

[christianlundkvist]

@flyswatter Yes, this seems like the most likely scenario. Nicely deduced! :)

[giver75]

thank you all for the support,
I seem to Understand What I have no hope of Recover My Eth.

[danfinlay]

You have those accounts loaded in your browser, it sounds like you just forgot a PIN number. Please open an issue with EtherDelta on exporting your account. Maybe you can brute force your pin number.

[giver75]

@flyswatter thank you

[giver75]

In Etherdelta say me that Perhaps this is a MetaMask bug after all. The situation is that I have two accounts locked and I ooose my eth. Thank you of all for the support

[danfinlay]

Could you link to the Etherdelta conversation that concluded this is probably a MetaMask bug, @giver75?

[giver75]

@flyswatter I'm sorry but I can not understand what the problem at this point

[kumavis]

@zackcoburn did you have additional discussion with @giver75 and determine that it may be a metamask bug?

[zackcoburn]

[danfinlay]

@giver75 A question that is very important that you have not answered:

The two accounts that you locked:
Did you create them within MetaMask, or from the EtherDelta Add Account menu item?

[danfinlay]

(Thanks @zackcoburn)

[giver75]

They were metamask accounts, that when they were no longer visible in metamask I added on Etherdelta them. In either account I made the buying and selling of Plutos, it is now locked.

[danfinlay]

@giver75 try selecting the second account, and then selecting "export private key".

[giver75]

@flyswatter the same of the first account

[kumavis]

They were metamask accounts, that when they were no longer visible in metamask I added on Etherdelta them.
@giver75
1) When you added them to Etherdelta, did you just add the address or did you import the private key?
2) "when they were no longer visible in metamask" did you reinstall metamask? how did they disappear from metamask?

[danfinlay]

I have one outlandish theory that would explain giver's experience, but I really think it's a long shot.

First, observations

1. EtherDelta will add any MetaMask account when the page is loaded with that metamask account selected. Even after changing your metamask account selection, the old metamask account stays in the menu, it just can't transact, since it has no private key.
2. In our best screenshot (where we can see both metamask and etherdelta accounts), the first account is visible on both.
3. Giver insists that the later ones cannot export because they have no private key.

Wild theory

This is the behavior that one would experience if they visited EtherDelta with one metamask vault, changed the account one time, then reinstalled metamask, created (did not restore) a new vault.

This would suggest there are maybe two MetaMask vaults installed, the original vault was not restored correctly, and the only reason it looks like "the same vault" is because the first account is the same in both.

Problem with that theory

EtherDelta seems to always add later vaults below earlier vaults in its account list.

For this theory to hold water, giver would have had to:

1. Created the metamask vault w/ second account 0x76....
2. Created a second metamask vault, w/ second account 0x02D...
3. Restored the first vault again.
4. Gotten confused where those "second vault" accounts went.

Conclusion

This is a pretty outrageous theory, but it's my first new theory in a day on this.

[giver75]

@kumavis

1) I add the address
2) my pc was broken. when I restart pc I reinstall metamask

[danfinlay]

So @giver75 you are sure you only reinstalled metamask once?

[giver75]

not i try many times when not working on the account...

[danfinlay]

Oh, so my theory may hold water.

@giver75 is it possible that one of the times you reinstalled, instead of entering your old seed phrase, you just created another vault?

Is it possible you wrote down the different seed phrase for that vault?

Is it possible that this is the vault you ended up sending ether to?

[giver75]

@flyswatter the phrase is correct because I had noted on the phone with a picture.

[danfinlay]

Please answer: it possible that one of the times you reinstalled, instead of entering your old seed phrase, you accidentally created another vault?

[giver75]

Not I restore the account with the old phrse. A question, if one sends ETH, to an account etherdelta without having the private key, can not use them even if you display them?

[danfinlay]

That does seem to be the case. I think EtherDelta should consider not listing accounts that are not actually available.

[giver75]

I have Another. The main transfer I paid into the account that still seeing on metamask. Then I passed them on to another account that I have not the key. If they move on metamask other currencies are lost? thank you

[TheKeyMaster69]

Guys I have the same issue as everyone else. Ended up erasing the extension plugin and then realized I had misplaced the Wallet Seed. I have the Etherium address, the account name and the password. Would anyone be able to help me out!

Thank you in advance

[TheKeyMaster69]

I am on a Mac 10.10.5 BTW

Thanks

[Fortunatus1989]

Good time of day, it turned out that it was crooked windows and I lost the keywords from my wallet, there is a purse number and a password I remember. Is it possible to restore access to the wallet?

[danfinlay]

You can email us for support at [email protected]

[Sheikhupuri]

I faced same issue and I finally resolve this issue successfully
You can recover those accounts only if you have private keys of those accounts
Just Load your private key and your account will be active

Check this for more details : https://metamask.zendesk.com/hc/en-us/articles/360015289632-How-to-Export-an-Account-Private-Key