Mautic: Can't Open Configuration After Update to 2.13.0

Created on 21 Apr 2018 · 4Comments · Source: mautic/mautic

What type of report is this:

| Q | A
| ---| ---
| Bug report? |

Description:

i use Mautic Version 2.12.0 before.
and all of thing's Normal

after i UPDATE to latest version 2.13.0 from dashboard i can't open Configuration menu.
and i get this error

[2018-04-21 10:04:38] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalThrowableError: "Type error: Argument 1 passed to Symfony\Bundle\FrameworkBundle\Templating\Helper\FormHelper::row() must be an instance of Symfony\Component\Form\FormView, null given, called in /srv/users/fianbiasa/apps/mengirimemail/public/app/bundles/SmsBundle/Views/FormTheme/Config/_config_smsconfig_widget.html.php on line 20" at /srv/users/fianbiasa/apps/mengirimemail/public/vendor/symfony/framework-bundle/Templating/Helper/FormHelper.php line 169 {"exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Type error: Argument 1 passed to Symfony\Bundle\FrameworkBundle\Templating\Helper\FormHelper::row() must be an instance of Symfony\Component\Form\FormView, null given, called in /srv/users/fianbiasa/apps/mengirimemail/public/app/bundles/SmsBundle/Views/FormTheme/Config/_config_smsconfig_widget.html.php on line 20 at /srv/users/fianbiasa/apps/mengirimemail/public/vendor/symfony/framework-bundle/Templating/Helper/FormHelper.php:169)"} []

If a bug:

| Q | How To Fix It ?
| --- | ---
| Mautic version | 2.13.0
| PHP version | 7.0

Steps to reproduce:

Log errors:

bug

Source

fianbiasa

👍2 ❤1

All 4 comments

Label: Bug

npracht on 23 Apr 2018

👍1

Hello all I am also having a similar problem whenever I enter the email configuration and I add the information of monitored_email imap to bounces and I click on save the system hangs soon after I go back to access and whenever I click on settings it gets loaded only again access the settings area again after that access app / config / local.php and clean all the settings of smtp and imap, can anyone help this is a very serious error I am a week trying to solve and no solution unfortunately.

ivent on 26 Apr 2018

👍1

Is this bug getting picked up?

PROBLEM:

Adding IMAP settings to:

Configuration > Email > Mail Send Settings > Custom return path (bounce) address
Configuration > Email > Monitored Inbox Settings > FULL SECTION

[Test and connection and fetch folders]

Mautic hangs. When you re-login the Configuration menu will not load.

FIX: Edit local.php to remove all details set in the email settings described above.

mrbenjaminjo on 9 Aug 2018

😕1 👍1

Is this bug getting picked up?

PROBLEM:

Adding IMAP settings to:

Configuration > Email > Mail Send Settings > Custom return path (bounce) address
Configuration > Email > Monitored Inbox Settings > FULL SECTION

[Test and connection and fetch folders]

Mautic hangs. When you re-login the Configuration menu will not load.

FIX: Edit local.php to remove all details set in the email settings described above.

Hi,

Thanks for the fix proposal

Useful to note that if you (we) enter imap details that cause imap_open() to fail (timeout ?) - for instance a host that doesn't have port 993 open and at the same time has its firewall dropping connection requests rather than sending RST's- then the Configuration menu in Mautic will fail the same way you described.

"Bug" witnessed on 2.14.1 and 2.14.2, although on the latter the app/logs log file shows some clues (but fails at describing which file causes the issue).

Problem is at (imho) :

/app/bundles/EmailBundle/MonitoredEmail/Mailbox.php:418

Tested on Mautic version: 2.14.1 and 2.14.2
PHP : 5.6.38