Matomo: Error: You can't access this resource as it requires 'view' access for the website id = 60.

Created on 10 Sep 2018 · 12Comments · Source: matomo-org/matomo

I'm using Page Overlay for one of our sites and have super user permissions for my user. Therefore I don't understand, why I can't see these bubbles on the page overlay. Everthing else (like Open Row Evolution, Open Transitions, Open segmented Visitor Log) works fine.

Both sites (Matomo + Website) use TLS. But I only get the page, this error and after clicking ok in the right corner: "Loading following pages ..."

I enabled debug mode and got this output:

DEBUG Piwik\Plugin\Manager[2018-09-10 15:33:36 UTC] [43c7b] Loaded plugins: CorePluginsAdmin, CoreAdminHome, CoreHome, WebsiteMeasurable, Diagnostics, CoreVisualizations, Proxy, API, Widgetize, Transitions, LanguagesManager, Actions, Dashboard, MultiSites, Referrers, UserLa
nguage, DevicesDetection, Goals, Ecommerce, SEO, Events, UserCountry, GeoIp2, VisitsSummary, VisitFrequency, VisitTime, VisitorInterest, RssWidget, Monolog, Login, UsersManager, SitesManager, Installation, CoreUpdater, CoreConsole, ScheduledReports, UserCountryMap, Live, C
ustomVariables, PrivacyManager, ImageGraph, Overlay, SegmentEditor, Insights, Morpheus, Contents, Resolution, DevicePlugins, Heartbeat, Intl, Marketplace, ProfessionalServices, UserId, CustomPiwikJs, DBStats, Provider, Bandwidth, CustomOptOut, LogViewer, SecurityInfo, Site
Migration, TasksTimetable                                                                                                                                                                                                                                                        
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] /var/www/matomo/core/Access.php(505): You can't access this resource as it requires 'view' access for the website id = 60.                                                                                                            
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #0 /var/www/matomo/core/Piwik.php(511): Piwik\Access->checkUserHasViewAccess('60')                                                                                                                                                    
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #1 /var/www/matomo/plugins/SitesManager/API.php(223): Piwik\Piwik::checkUserHasViewAccess('60')                                                                                                                                       
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #2 /var/www/matomo/plugins/Overlay/API.php(47): Piwik\Plugins\SitesManager\API->getSiteFromId('60')                                                                                                                                   
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #3 [internal function]: Piwik\Plugins\Overlay\API->getExcludedQueryParameters('60')                                                                                                                                                   
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #4 /var/www/matomo/core/API/Proxy.php(236): call_user_func_array(Array, Array)                                                                                                                                                        
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #5 /var/www/matomo/core/API/Request.php(262): Piwik\API\Proxy->call('\\Piwik\\Plugins\\...', 'getExcludedQuer...', Array)                                                                                                             
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #6 /var/www/matomo/plugins/API/Controller.php(41): Piwik\API\Request->process()                                                                                                                                                       
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #7 [internal function]: Piwik\Plugins\API\Controller->index()                                                                                                                                                                         
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #8 /var/www/matomo/core/FrontController.php(560): call_user_func_array(Array, Array)                                                                                                                                                  
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #9 /var/www/matomo/core/FrontController.php(146): Piwik\FrontController->doDispatch(NULL, NULL, NULL)                                                                                                                                 
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #10 /var/www/matomo/core/dispatch.php(34): Piwik\FrontController->dispatch()                                                                                                                                                          
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #11 /var/www/matomo/index.php(27):require_once('/var/www/matomo...')                                                                                                                                                                  
DEBUG API[2018-09-10 15:33:36 UTC] [43c7b] #12 {main}

I'm quite lost right now. Can somebody help me? :)

Bug

Source

tohn

Most helpful comment

Semi-Secret github trick:
If you add .patch to a pull request url, you get the patch file:

https://github.com/matomo-org/matomo/pull/13420.patch

Findus23 on 13 Sep 2018

👍3

All 12 comments

This issue also got reported on the forums: https://forum.matomo.org/t/page-overlay-not-working-cross-domain-matomo-error-you-cant-access-this-resource-as-it-requires-view-access-for-the-website-id/29789

Maybe this is a regression of @diosmosis changes?

fdellwing on 12 Sep 2018

Hey, I was gonna say that :p

Indeed I started a topic on the Matomo forums with the exact same problem.
I'll keep an eye on this GH-issue as well, thanks :)

rmpel on 12 Sep 2018

Can reproduce, not sure what the exact cause is from a glance, but will look into this today.

diosmosis on 12 Sep 2018

FYI fixed in #13420.

diosmosis on 13 Sep 2018

👍1

I'd like to confirm the fix works beautifully. I manually applied the changes (as I could not find a 'get diff file' button) and have no more issues.

Thank you!!!

rmpel on 13 Sep 2018

👍1

I created a patch file for you (txt file ending, because github) :)

13406-overlay-api.txt

fdellwing on 13 Sep 2018

Semi-Secret github trick:
If you add .patch to a pull request url, you get the patch file:

https://github.com/matomo-org/matomo/pull/13420.patch

Findus23 on 13 Sep 2018

👍3

Nice fix @diosmosis. Question: did our UI tests notice this bug, if not is it maybe possible to tweak/add a UI test so it reproduces this issue?

mattab on 25 Sep 2018

It's related to authentication and the UI tests disable authentication (otherwise, we'd have to login first for every UI test, which would take a lot more time).

diosmosis on 25 Sep 2018

👍1

FYI #13420 was closed and not merged. So the new fix is #13446
Do you mind testing this patch instead @tohn @fdellwing @rmpel : https://patch-diff.githubusercontent.com/raw/matomo-org/matomo/pull/13446.patch ?
Alternatively we'll release a beta later this week which will include this fix so you'll be able to confirm it works then

mattab on 2 Oct 2018

🎉1

@mattab When will you release the next beta? I'd like to test the patch.