Mailspring: Bug: White Screen / Account Doesn't Add

Created on 8 Mar 2020 · 34Comments · Source: Foundry376/Mailspring

Submitting a ticket I got an automated response so I'm reporting issue here. Looks like others are experiencing similar problems. As a customer who has paid for the annual upgrade I hope there's a fix for this soon...

I've added a Gmail account without any issues as you can see in this screenshot - https://www.screencast.com/t/wi5zbZLzIVj8

However, I also test and I am unable to add am @outlook.com and email account using the mailserver on a cPanel server to Mailspring. This email account is hosted through a server using cPanel and I've tested IMAP/SMTP connections successfully with this email account using other email clients; Shift, Kiwi, Outlook and Thunderbird.

Is there a fix for this or is this a known bug and will it be fixed/addressed in the near future?

Note: I'm using Windows version of Mailspring.

Two Scenarios:
1) When I attempt to add a non-Gmail to Mailspring it loads a blank white screen. This occurs when there are no other (existing) accounts added into Mailspring.
Video: https://www.screencast.com/t/i7ByYwTDlM

2) When I attempt to add the non-Gmail account with another email account already added into Mailspring. It loads as if the add was successful, but then the account doesn't get added into Mailspring.
Video: https://www.screencast.com/t/RogNYmiTNM

I've also uninstalled Mailspring and deleted the data in C:UsersAppDataRoamingMailspring per your help article here - https://foundry376.zendesk.com/hc/en-us/articles/115002012491

bug

Source

greggslist

👍23

Most helpful comment

@greggslist Had the same issue, what worked for me (worth a try until a fix is out) was deleting Mailspring then downloading 1.7.2 from here: https://github.com/Foundry376/Mailspring/releases/tag/1.7.2

Add all your email accounts on 1.7.2 then run the updater to go from 1.7.2 -> 1.7.4

20Web on 9 Mar 2020

👍8

All 34 comments

Add all your email accounts on 1.7.2 then run the updater to go from 1.7.2 -> 1.7.4

20Web on 9 Mar 2020

👍8

@greggslist Had the same issue, what worked for me (worth a try until a fix is out) was deleting Mailspring then downloading 1.7.2 from here: https://github.com/Foundry376/Mailspring/releases/tag/1.7.2

Add all your email accounts on 1.7.2 then run the updater to go from 1.7.2 -> 1.7.4

@20Web Awesome, thanks. This worked!

greggslist on 9 Mar 2020

when are you planning to fix it as I suppose someone gets paid for subscriptions right?

evaldsurtans on 10 Mar 2020

👍6

Same issue on Ubuntu 18.04.4 LTS

jefflenz on 13 Mar 2020

👍4

Same issue Linux Mint 19.3

dylanhiemstra on 14 Mar 2020

Temp solution. Install an older version located here.

pythonInRelay on 14 Mar 2020

Same issue on Ubuntu 19.10

dllz on 18 Mar 2020

👍3

Same issue with version '1.7.4-d54ff730' on Ubuntu 18.04.2 LTS.

hajk1 on 18 Mar 2020

Same on OS X 10.16.6
Mailspring Version 1.7.4 (1.7.4)

lucian303 on 19 Mar 2020

Confirming issue on Windows 10 1909 with Mailspring 1.7.4.

campfred on 20 Mar 2020

Same on Linux Mint 19.3. Ideapad s340, Ryzen 5. I would love to use mailspring.

bboennemann on 22 Mar 2020

Same thing,

rijndael@rd:~$ mailspring -v
1.7.4-d54ff730

Operating System: Kubuntu 19.10
KDE Plasma Version: 5.18.3
KDE Frameworks Version: 5.67.0
Qt Version: 5.12.4
Kernel Version: 5.3.0-42-generic
OS Type: 64-bit
Processors: 8 × Intel® Core™ i7-7700HQ CPU @ 2.80GHz
Memory: 15,5 GiB of RAM

vlopp on 22 Mar 2020

Same on Linux Mint 19.3. Ideapad s340, Ryzen 5. I would love to use mailspring.

BTW, downloading the older version as suggested by @pythonInRelay works!
Link here: https://github.com/Foundry376/Mailspring/releases/tag/1.7.2

bboennemann on 22 Mar 2020

It's also not possible to add a non-gmail account AFTER you already setup mailspring with a gmail-account.
I got an "Finished" screen, but my account is still missing.. I'd like to use snap for autoupdate and version 1.7.2 is not there.. So a downgrade is not that easy for me :/

tarantelklient on 23 Mar 2020

👍2

ditto,
os: 5.3.0-42-generic #34~18.04.1-Ubuntu SMP Fri Feb 28 13:42:26 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
mailpring -v:
Gtk-Message: Failed to load module "canberra-gtk-module"
Gtk-Message: Failed to load module "canberra-gtk-module"
1.7.4-d54ff730

imuxin on 24 Mar 2020

Had the same issue with fresh install on Ubuntu18.04. When it goes to white blank, it returns this in terminal.

mailspring

tennom on 27 Mar 2020

👍2

Same issue on Ubuntu 18.04 LTS

joao-pedrozo on 29 Mar 2020

@greggslist Had the same issue, what worked for me (worth a try until a fix is out) was deleting Mailspring then downloading 1.7.2 from here: https://github.com/Foundry376/Mailspring/releases/tag/1.7.2

Add all your email accounts on 1.7.2 then run the updater to go from 1.7.2 -> 1.7.4

Good.What I thought is the same.

Alexander-Huang on 30 Mar 2020

That's a working workaround.
Although, I'm still pretty sure we shouldn't need to do that in order to use the app. I could be mistaken but the experience should simply be to be able to install the app, setup our account(s) and off we go with using it.

campfred on 30 Mar 2020

@Kozzi11 fixed this issue in this pull request: https://github.com/Foundry376/Mailspring/pull/1876. It's already merged.

sudoman281 on 30 Mar 2020

🎉4

Same problem. Windows 10.

restructor1 on 3 Apr 2020

@greggslist Had the same issue, what worked for me (worth a try until a fix is out) was deleting Mailspring then downloading 1.7.2 from here: https://github.com/Foundry376/Mailspring/releases/tag/1.7.2

Add all your email accounts on 1.7.2 then run the updater to go from 1.7.2 -> 1.7.4

Worked for me! Using Ubuntu 19.10

mwikala on 4 Apr 2020

@greggslist Had the same issue, what worked for me (worth a try until a fix is out) was deleting Mailspring then downloading 1.7.2 from here: https://github.com/Foundry376/Mailspring/releases/tag/1.7.2

Add all your email accounts on 1.7.2 then run the updater to go from 1.7.2 -> 1.7.4

Fixed it for me! Using Windows 10.

zalameedi on 8 Apr 2020

It's fixed in 1.7.5. If you're on Ubuntu and you're using snap to install the app, try updating it from the edge channel.

aigoncharov on 8 Apr 2020

i cant see any release here, Am i seeing wrong? https://github.com/Foundry376/Mailspring/releases

tayfunyasar on 8 Apr 2020

i cant see any release here, Am i seeing wrong? https://github.com/Foundry376/Mailspring/releases

No, you're right. Latest release is 1.7.4. Confirmed by the green « Latest release » badge.

campfred on 8 Apr 2020

It's available as a snap. Probably, it's an automated nightly build from master or something like it.

aigoncharov on 8 Apr 2020

That could be it. I haven't looked into snaps yet. Fingers crossed it'll be available in the release tab soon so that I can keep using it instead of Outlook!

campfred on 8 Apr 2020

Can confirm it is available at the link provided.

For anyone wondering how to access it on Linux if you are already using 1.7.4:
sudo snap switch mailspring --edge
sudo snap refresh

dllz on 8 Apr 2020

🎉1

I've just updated to 1.7.5 and still have white screen when press "Update connection settings". Ubuntu 19.10.

Here is what I get in console:

{ Error: Attempting to toJSON AttributeDateTime which is not a date: authedAt = 1970-01-01T00:00:00.000Z
    at AttributeDateTime.toJSON (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/flux/attributes/attribute-datetime.ts:15:13)
    at Account.toJSON (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/flux/models/model.ts:115:40)
    at Account.toJSON (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/flux/models/account.ts:126:24)
    at Account.clone (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/flux/models/model.ts:82:38)
    at new Composed (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/internal_packages/onboarding/lib/decorators/create-page-for-form.tsx:36:39)
    at Ag (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:135:201)
    at $g (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:157:149)
    at eh (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:171:13)
    at ai (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:202:255)
    at bi (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:203:271)
    at Fi (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:218:174)
    at Gi (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:217:174)
    at ii (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:214:252)
    at xg (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:212:94)
    at Object.enqueueSetState (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js:133:223)
    at InjectedComponentSet.Component.setState (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react/cjs/react.development.js:373:16)
    at ComponentRegistry._componentUnlistener.mailspring_exports_1.ComponentRegistry.listen (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/components/injected-component-set.tsx:114:12)
    at EventEmitter.eventHandler (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/global/mailspring-store.ts:128:23)
    at EventEmitter.emit (events.js:187:15)
    at EventEmitter.emit (domain.js:442:20)
    at ComponentRegistry.trigger (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/global/mailspring-store.ts:141:26)
    at ComponentRegistry.triggerDebounced.underscore_1.default.debounce (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/registries/component-registry.ts:197:44)
    at later (/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/underscore/underscore.js:828:25)
  message:
   'Attempting to toJSON AttributeDateTime which is not a date: authedAt = 1970-01-01T00:00:00.000Z' } { url:
   '/snap/mailspring/443/usr/share/mailspring/resources/app.asar/node_modules/react-dom/cjs/react-dom.production.min.js',
  line: 217,
  column: 372,
  pluginIds: [ 'onboarding' ] }

heaviss on 9 Apr 2020

Linux Mint 19.3 Cinnamon

cevher@NT00782:~$ mailspring
Running database migrations
App load time: 1720ms

Running Setup
{"error":null}
{ TypeError: Cannot read property 'emailAddress' of undefined
    at _AccountStore.addAccount (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/src/flux/stores/account-store.ts:223:18)
    at OnboardingStore._onFinishAndAddAccount (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/internal_packages/onboarding/lib/onboarding-store.ts:129:20)
    at EventEmitter.eventHandler (/snap/mailspring/440/usr/share/mailspring/resources/app.asar/node_modules/reflux/src/PublisherMethods.js:36:22)
    at EventEmitter.emit (/snap/mailspring/440/usr/share/mailspring/resources/app.asar/node_modules/eventemitter3/index.js:72:35)
    at Function.trigger (/snap/mailspring/440/usr/share/mailspring/resources/app.asar/node_modules/reflux/src/PublisherMethods.js:52:26)
    at Object.functor [as finishAndAddAccount] (/snap/mailspring/440/usr/share/mailspring/resources/app.asar/node_modules/reflux/src/createAction.js:32:56)
    at onboarding_helpers_1.finalizeAndValidateAccount.then.validated (file:///tmp/nylas-build/electron-packager/linux-x64/mailspring-linux-x64/resources/app/internal_packages/onboarding/lib/decorators/create-page-for-form.tsx:170:29)
  message: 'Cannot read property \'emailAddress\' of undefined' } { pluginIds: [ 'onboarding' ] }
^Ccevher@NT00782:~$ mailspring
Running database migrations
App load time: 192ms

cevheri on 11 Apr 2020

Same issue on Debian 10

dmatob on 13 Apr 2020

Same issue on KDE Neon.
Installed from Snap. trying edge channel next

Edit:
Edge channel worked for me

MrSunshyne on 15 Apr 2020

Hey folks—thanks for filing this, this is a pretty serious bug. It was reported in a handful of other issues and we shipped a fix for it yesterday in version 1.7.5.

You can download the update from GitHub releases or from https://getmailspring.com/download, and the app should also auto-update if you have been using it. Sorry for the delay getting a fix out for this one, I appreciate everyone's help debugging and triaging the problem!