Mailspring: I just installed Mailspring for the first time and it won't open

[joshtwo]

Are there any related issues?

...

What operating system are you using?

Arch Linux

What version of Mailspring are you using?

rev 105 via Spring

--

Bug?

Do you have any third-party plugins installed? If so, which ones?

No, this is a fresh install.

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

No.

Is the issue reproducible with a particular attachment, message, signature, etc?

All I did was install the application and attempt to run it for the first time. Installed and activated Snap, created the Ubuntu One account, logged in, ran snap install mailspring, ran mailspring, and I got something like this:

~ > mailspring
Streaming log data to /run/user/1000/snap.mailspring/Mailspring-2288.log
App load time: 204ms

There's never any GUI that comes after it though. It just sits there with this text on stdout. Was there something else I was supposed to do while setting up Mailspring?

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Feature Request?

Does this feature exist in another mail client or tool you use?

I sure hope not!

[dweremeichik]

Hey, I think I might have run into the same thing earlier today on a different distro. I rebooted my machine and that seemed to fix the issue. Prior to doing that Mailspring didn't show up in the application menu either.

Give a reboot a try.

[joshtwo]

I thought of that but it didn’t work. I’m starting to wonder if this really is a Snap/Electron issue because I installed another app and had a similar issue.

[bengotow]

Hey! Hmm - this is pretty strange. Can you try updating snap itself via snap refresh core and see if that helps? I wonder if this happens when we try to use newer snap interfaces in an older version of snapcraft?

[joshtwo]

~ > snap refresh core
snap "core" has no updates available

That's all I get.

[joshtwo]

For the record, this is definitely a Snapcraft issue. I installed Mailspring using an AUR package (a package made by Arch's users instead of official maintainers) based on the .deb package and it works.

[AnianZ]

For what it's worth: I had the exact same issue on Arch and the snap. But I'm very happy with the AUR version now.

[franktopel]

I have the same problem on a fresh arch install, using the version from the AUR, both with Mailspring and nylas-mail-lives-bin package. The application never shows any GUI.

[joshtwo]

These days I use the installation from the AUR and it works. I just gave up on Snap, honestly.

[franktopel]

I installed the version from the AUR and starting it now kind of works, but leads to gnome session repeatedly crashing. gnome starts, then I see the Mailspring start screen in fullscreen view for like 2 seconds, then I'm logged off automatically. The only thing that helped was opening a Terminal (CTRL-ALT-F2), logging in and uninstalling Mailspring.

[markusg17]

i installed this yesterday on my alienware 14 laptop running zorin 12.3 it worked fine but when i downloaded and installed today on my desktop it did not work

[themazim]

Same for me, clean install on a freshly installed ubuntu, can't get it to open, yet the status icon (open inbox, new message, preferences) appears in the taskbar, clicking something won't do a thing.

[RB3rg]

same here Ubuntu 18.04 after update mailspring to 1.4.0
/snap/mailspring/240/bin/desktop-launch: line 185: /home/user/snap/mailspring/common/.config/user-dirs.dirs: No such file or directory cp: cannot create regular file '/home/user/snap/mailspring/common/.config/': Not a directory /snap/mailspring/240/bin/desktop-launch: line 188: /home/user/snap/mailspring/common/.config/user-dirs.dirs.md5sum: No such file or directory /snap/mailspring/240/bin/desktop-launch: line 188: /home/user/snap/mailspring/common/.config/user-dirs.locale.md5sum: No such file or directory
It was working with version 1.3.0

[botjaeger]

I say this issue still happening.
Ubuntu 18.04.1
MailSpring 1.4.0

[cparkyn]

also seeing this on Kubuntu 18.10

clean install of the OS and all I'm getting is;
mailspring
Segmentation fault (core dumped)

Installation was done from the debian package I downloaded directly from the site - version
mailspring-1.4.2-amd64.deb

I had to install the dependencies, though have tried re-installing mailspring and rebooting, though still seeing the Segmentation fault coming up

[pcksl]

Same issue on Ubuntu 18.04:

• normal package starts and everything, but the snap won't start
• No logs when starting from command line
• No process when searching for "mailspring"

Edit 18/02/19:
I actually obtained some logs, will post them here

[CicoZhang]

Great to know that I am not alone.

[trickreich]

Same issue on Ubuntu 18.10:

• normal package starts and everything, but the snap won't start
• No logs when starting from command line

[jaimearc]

1- uninstall mailspring

2- $ sudo apt update
$ sudo apt install gdebi-core wget

3- $ wget -O ~/mailspring.deb "https://updates.getmailspring.com/download?platform=linuxDeb"

After execution of the above command you should find the Mailspring's installation package within your home directory:

$ ls ~/mailspring.deb
/home/linuxconfig/mailspring.deb

Install Mailspring
Lastly, use the gdebi command to install Mailspring on Ubuntu 18.04. When prompted answer y:

$ sudo gdebi ~/mailspring.deb

"i see this in some tutorial and work for me"

[Wtorek]

@jaimearc thanks :+1: thats work

[bengotow]

Hey folks—it's been a few years and I believe this has been fixed in more recent versions of Electron and/or snapcraft. Feel free to bump this or re-open a new issue if you run in to this again.