Mailspring is not responding

Created on 6 Nov 2017 · 15Comments · Source: Foundry376/Mailspring

What operating system are you using?

macOS 10.12.6 (16G29)

What version of Mailspring are you using?

Version 1.0.7 (1.0.7)

Bug?

Do you have any third-party plugins installed? If so, which ones?

No plugins

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Gmail

Is the issue reproducible with a particular attachment, message, signature, etc?

This doesn't seem to be related to a specific attachment, message or signature.

I get this alert:

When trying to change between any folders, I get this popup:

Last lines of my log are like the following:

66319 [2017-11-06 20:03:43.600] [foreground] [info] -- Attaching waiting metadata for link-tracking
66319 [2017-11-06 20:03:43.600] [foreground] [info] -- Attaching waiting metadata for open-tracking
66319 [2017-11-06 20:03:52.843] [foreground] [info] Could not save file data!
66319 [2017-11-06 20:03:53.939] [foreground] [info] Could not save file data!
66319 [2017-11-06 20:03:53.939] [foreground] [info] Could not save file data!
66319 [2017-11-06 20:03:53.940] [foreground] [info] Could not save file data!
66319 [2017-11-06 20:03:53.943] [foreground] [info] Idling on folder [Gmail]/All Mail
66319 [2017-11-06 20:04:20.916] [main] [info] [local-e617a118-21f2] Running SyncbackDraftTask performLocal:
66319 [2017-11-06 20:04:21.011] [main] [info] [local-e617a118-21f2] -- Succeeded. Changing status to `remote`
66319 [2017-11-06 20:04:21.182] [foreground] [info] Idle exited with code 0
66319 [2017-11-06 20:04:21.188] [foreground] [info] [local-e617a118-21f2] Running SyncbackDraftTask performRemote:
66319 [2017-11-06 20:04:21.188] [foreground] [info] [local-e617a118-21f2] -- Succeeded. Changing status to `complete`
66319 [2017-11-06 20:04:21.380] [foreground] [info] syncFolderChangesViaCondstore - [Gmail]/All Mail: highestmodseq, uidnext match, no changes.
66319 [2017-11-06 20:04:21.892] [foreground] [info] Idling on folder [Gmail]/All Mail
66319 [2017-11-06 20:05:06.005] [background] [error] syncFolderUIDRange - Fetching full headers for 6
66319 [2017-11-06 20:05:06.198] [background] [warning] Ignoring changes to REDACTED, more recent data is available 1510005906 < 1510082983
66319 [2017-11-06 20:05:06.199] [background] [info] 🔸 Updating message 184232=325157 with subject: REDACTED
66319 [2017-11-06 20:05:06.201] [background] [info] 🔸 Updating message 245208=325156 with subject: REDACTED
66319 [2017-11-06 20:05:06.202] [background] [info] 🔸 Updating message 293667=319190 with subject: REDACTED
66319 [2017-11-06 20:05:06.203] [background] [info] 🔸 Updating message 305639=308243 with subject: REDACTED
66319 [2017-11-06 20:05:06.204] [background] [info] 🔸 Updating message 1014=1015 with subject: REDACTED
66319 [2017-11-06 20:05:07.302] [background] [info] syncFolderUIDRange - ([Gmail]/Trash, UIDs: 53531 - 53532, Heavy: true)
66319 [2017-11-06 20:05:07.968] [background] [info] syncFolderUIDRange - ([Gmail]/Trash, UIDs: 1 - 0, Heavy: false)
66319 [2017-11-06 20:05:09.033] [background] [info] syncFolderUIDRange - ([Gmail]/Spam, UIDs: 136156 - 136157, Heavy: true)
66319 [2017-11-06 20:05:09.945] [background] [info] syncFolderUIDRange - ([Gmail]/Spam, UIDs: 1 - 0, Heavy: false)
66319 [2017-11-06 20:05:10.631] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
66319 [2017-11-06 20:05:10.921] [background] [info] -- Unlinking "REDACTED" (CNUpkvKoT4v6tzZd2t2gwXf2C4ig1eFbpkJ1uCKwN)
66319 [2017-11-06 20:05:10.963] [background] [info] -- Unlinking "REDACTED" (hT9mHXVdNrtxmA4AaQA75YGgkgPdaufUaMzydGnTJ)
66319 [2017-11-06 20:05:10.979] [background] [info] -- Unlinking "REDACTED" (fz1zHSnXpVi53gue7yXB6BJATGZQKwZZbtdRfZrxe)
66319 [2017-11-06 20:05:11.070] [background] [info] -- Unlinking "REDACTED" (NZwjepgPA354t1qwrf99PKSAqLFuJjg9TixphiRYT)
66319 [2017-11-06 20:05:11.110] [background] [info] -- Unlinking "REDACTED" (qDVnLzhaRHdonUPXDGbvQ1EGDgAyFEaPn3QwH9hQf)
66319 [2017-11-06 20:05:11.164] [background] [info] -- Unlinking "REDACTED" (7uwWU2EKGh78URJtHQ27LjHBvSp5dU6iSuAQ1YvNM)
66319 [2017-11-06 20:05:11.221] [background] [info] -- Unlinking "REDACTED" (p5C6DsFUJDhtjkEvMeSqhxirMphFJaW388H49J9Z3)
66319 [2017-11-06 20:05:11.228] [background] [info] -- Unlinking "REDACTED" (m4SJSyRtq8oKJJMuvvkuz3bmdDiASyU4Ytydm6juQ)
66319 [2017-11-06 20:05:11.258] [background] [info] -- Unlinking "REDACTED" (3JC6MJBAYbKezzkqrSGvLzaWoTcVn4vsFXXykSWRD)
66319 [2017-11-06 20:05:11.314] [background] [info] Sync loop deleting unlinked messages with phase 2.
66319 [2017-11-06 20:05:11.617] [background] [info] Sync loop complete.

And the last error entries are:

1267 [2017-11-06 17:31:12.894] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 17:36:02.099] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 17:40:56.052] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 17:45:47.062] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 17:53:18.924] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:01:25.963] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:01:34.058] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:03:43.156] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:04:37.332] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:04:38.385] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:04:41.150] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:04:48.179] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768173). Error ErrorFetch
1267 [2017-11-06 18:05:01.412] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:09:54.027] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:14:47.132] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:24:52.922] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:29:53.816] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:34:43.690] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:39:31.643] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:44:10.316] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:51:24.839] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 18:56:22.964] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 19:01:24.251] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 19:06:30.178] [background] [error] syncFolderUIDRange - Fetching full headers for 6
1267 [2017-11-06 19:11:32.393] [background] [error] syncFolderUIDRange - Fetching full headers for 9
65536 [2017-11-06 19:18:22.683] [background] [error] syncFolderUIDRange - Fetching full headers for 6
66319 [2017-11-06 19:28:59.682] [background] [error] syncFolderUIDRange - Fetching full headers for 1
66319 [2017-11-06 19:31:55.940] [background] [error] syncFolderUIDRange - Fetching full headers for 6
66319 [2017-11-06 20:00:26.914] [foreground] [error] Unable to fetch body for message "REDACTED" ([Gmail]/All Mail UID 768223). Error ErrorFetch
66319 [2017-11-06 20:05:06.005] [background] [error] syncFolderUIDRange - Fetching full headers for 6

needs-reproduction

Source

fcoury

All 15 comments

Hmm - does anything appear in the JavaScript console when this happens? (From the Menu, choose Developer > Toogle Developer Tools). Email sync runs in a separate process so the sync logs shouldn't be related - they seem pretty OK to me...

bengotow on 6 Nov 2017

Thank you! Now this particular message is triggering the issue (but it seems any message is doing the same):

Console log:

Streaming log data to /var/folders/qn/5dc817g51xg5z_7n9k63xwbr0000gn/T/Mailspring-1323.1331.log
index.js:16 Window load time: 890ms
window-event-handler.es6:317  Welcome to Mailspring! If you're exploring the source or building a plugin, you should enable debug flags. It's slower, but gives you better exceptions, the debug version of React, and more. Choose  Developer > Run with Debug Flags  from the menu. Also, check out http://Foundry376.github.io/Mailspring/ for documentation and sample code!
mailsync-bridge.es6:352 Sync worker sent non-JSON formatted message: Waiting for Account JSON:
mailsync-bridge.es6:352 Sync worker sent non-JSON formatted message: Waiting for Identity JSON:
database-store.es6:201  DatabaseStore: query took more than 100ms - 1003msec: SELECT `Message`.`data` FROM `Message` INNER JOIN `ModelPluginMetadata` AS `M14` ON `M14`.`id` = `Message`.`id` WHERE `M14`.`value` = 'open-tracking'  ORDER BY `Message`.`date` DESC LIMIT 500
database-store.es6:201  DatabaseStore._executeLocally took more than 100ms - 1004msec: SELECT `Message`.`data` FROM `Message` INNER JOIN `ModelPluginMetadata` AS `M14` ON `M14`.`id` = `Message`.`id` WHERE `M14`.`value` = 'open-tracking'  ORDER BY `Message`.`date` DESC LIMIT 500
mailsync-process.es6:227 Sending to mailsync 906fad7d Object {type: "need-bodies", ids: Array(1)}
internal/process/warning.js:21 (node:1331) MaxListenersExceededWarning: Possible EventEmitter memory leak detected. 51 trigger listeners added. Use emitter.setMaxListeners() to increase limit
process.on @ internal/process/warning.js:21
emitOne @ events.js:96
emit @ events.js:191
process.nextTick @ internal/process/warning.js:47
_combinedTickCallback @ internal/process/next_tick.js:73
_tickDomainCallback @ internal/process/next_tick.js:128
database-store.es6:201  DatabaseStore._executeInBackground took more than 100ms - 217msec (104msec in background): SELECT `Thread`.`data` FROM `Thread`  WHERE (`Thread`.`id` IN (SELECT `content_id` FROM `ThreadSearch` WHERE `ThreadSearch` MATCH '(from_ : "[email protected]"*)' LIMIT 1000))  ORDER BY `Thread`.`lastMessageReceivedTimestamp` DESC LIMIT 100

fcoury on 7 Nov 2017

Got some more interesting logs:

 DatabaseStore: query took more than 100ms - 133252msec: SELECT `Thread`.`data` FROM `Thread` WHERE `id` IN (SELECT `id` FROM `ThreadCategory` WHERE `ThreadCategory`.`value` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND `ThreadCategory`.`inAllMail` != 0  ORDER BY `ThreadCategory`.`lastMessageSentTimestamp` DESC LIMIT 200 OFFSET 0)  ORDER BY `Thread`.`lastMessageSentTimestamp` DESC
database-store.es6:201  DatabaseStore._executeLocally took more than 100ms - 133270msec: SELECT `Thread`.`data` FROM `Thread` WHERE `id` IN (SELECT `id` FROM `ThreadCategory` WHERE `ThreadCategory`.`value` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND `ThreadCategory`.`inAllMail` != 0  ORDER BY `ThreadCategory`.`lastMessageSentTimestamp` DESC LIMIT 0)  ORDER BY `Thread`.`lastMessageSentTimestamp` DESC
database-store.es6:201  DatabaseStore._executeLocally took more than 100ms - 133260msec: SELECT `Thread`.`data` FROM `Thread` WHERE `id` IN (SELECT `id` FROM `ThreadCategory` WHERE `ThreadCategory`.`value` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND `ThreadCategory`.`inAllMail` != 0  ORDER BY `ThreadCategory`.`lastMessageSentTimestamp` DESC LIMIT 200 OFFSET 0)  ORDER BY `Thread`.`lastMessageSentTimestamp` DESC
DatabaseStore._executeLocally took more than 100ms - 133260msec: SELECT `Thread`.`data` FROM `Thread` WHERE `id` IN (SELECT `id` FROM `ThreadCategory` WHERE `ThreadCategory`.`value` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND `ThreadCategory`.`inAllMail` != 0  ORDER BY `ThreadCategory`.`lastMessageSentTimestamp` DESC LIMIT 200 OFFSET 0)  ORDER BY `Thread`.`lastMessageSentTimestamp` DESC
database-store.es6:201  DatabaseStore: query took more than 100ms - 4730msec: SELECT `Message`.`data` FROM `Message`  WHERE `Message`.`threadId` in 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 ORDER BY `Message`.`date` ASC 
database-store.es6:201  DatabaseStore._executeLocally took more than 100ms - 4731msec: SELECT `Message`.`data` FROM `Message`  WHERE `Message`.`threadId` in 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 ORDER BY `Message`.`date` ASC 
internal/process/warning.js:21 (node:2726) MaxListenersExceededWarning: Possible EventEmitter memory leak detected. 51 trigger listeners added. Use emitter.setMaxListeners() to increase limit
process.on @ internal/process/warning.js:21
emitOne @ events.js:96
emit @ events.js:191
process.nextTick @ internal/process/warning.js:47
_combinedTickCallback @ internal/process/next_tick.js:73
_tickDomainCallback @ internal/process/next_tick.js:128

fcoury on 7 Nov 2017

Hey! Hmm—can you open ~/Library/Application Support/Mailspring and report back the size of edgehill.db? Something is making disk access on your machine really, really slow (either that, or you have a terabyte of mail or something crazy!) Basically the app is locking because the database is becoming unresponsive and taking 133252msec to process a query that normally runs in a few hundred milliseconds. Any chance you have a network mounted home volume or something odd like that?

bengotow on 8 Nov 2017

👍1

Hey there, not a network mounted volume, it's actually running on a brand new iMac 27".

I do have a ton of emails though:

> $ ls -lah *.db
-rw-r--r--  1 fcoury  staff   2.3G Nov  9 10:16 edgehill.db

fcoury on 9 Nov 2017

Some more info:

> $ time sqlite3 edgehill.db "SELECT \`Thread\`.\`data\` FROM \`Thread\` WHERE \`id\` IN (SELECT \`id\` FROM \`ThreadCategory\` WHERE \`ThreadCategory\`.\`value\` IN ('Th4Xw3ywnDUT9hwWazG3qDjypUoJpSeKqxjnPpUvx') AND \`ThreadCategory\`.\`inAllMail\` != 0  ORDER BY \`ThreadCategory\`.\`lastMessageSentTimestamp\` DESC LIMIT 200 OFFSET 0)  ORDER BY \`Thread\`.\`lastMessageSentTimestamp\` DESC" ""
(...)
sqlite3 edgehill.db  ""  0.25s user 0.65s system 0% cpu 1:55.29 total

fcoury on 10 Nov 2017

And HDD seems to be pretty idle:

fcoury on 10 Nov 2017

Any ideas I could try to diagnose this further here @bengotow?

fcoury on 16 Nov 2017

the same problem for me. edgehill.db filesize - 650M

DmitryLoki on 23 Nov 2017

👍1

Guys, is this happening when trying to reply a big thread? let's say with at least 30 emails on it?

mundo03 on 29 Jan 2018

@gdledsan for me this happens all the time, regardless of the size of the thread.

fcoury on 29 Jan 2018

❤1

@fcoury I'll open a new one then, thanks!

mundo03 on 29 Jan 2018

I have the same issue. Periodically the interface slows to a crawl, and then also the popup to 'wait' or 'kill' Mailspring.
Long threads tend to trigger this behavior but I have experienced it in writing new mail as well. I have to wait 10-15 seconds for the app to catch up with what I type. Currently unusable most of the time.
(for the 'record' I use Mailspring on Windows 10 as well with the same mail account, it does not exhibit this behavior)

Ubuntu 17.10
Gnome-shell 3.26.2 (x11)
Mailspring 1.1.3-27
Mailbox: Gsuite business over IMAP
edgehill.db : 303M

erik-alatest on 8 Feb 2018

I had the same issue on a Debian VM in Qubes OS. I realized that the cause was me using Pi-Hole (https://pi-hole.net/) for my home network. When I set resolv.conf to Google DNS it worked with no issues. From using developer tools seems there are tracking URLs in Mailspring like https://pixel.app.returnpath.net/pixel.gif?r=<ID number>&c=compliance that are blocked by Pi-Hole.

If you use that or similar to block tracking URLs might be a cause.