Mailspring: Emails Disappear From Inbox

Created on 4 Nov 2017  ·  117Comments  ·  Source: Foundry376/Mailspring

After setting up Mailspring, everything is working perfectly for some time (10 minutes or so). After that, mails disappear from the Inbox. That means that they are still in the Inbox on the server and are correctly shown by other clients, but not displayed by Mailspring. Curiously, not all emails disappear (but most do). No newly received emails are shown.

There are no errors indicated in the UI. The Developer console shows a lot of exceptions like the one below, but I think they are not related:

/usr/share/mailspring/resources/app.asar/src/error-logger.js:114 Error: onChildScrollRequest: expected id or rect


Stack Trace

    at Object.MessageList._scrollTo [as scrollTo] (/internal_packages/message-list/lib/message-list.jsx:360:13)
    at ComposerEditor._scrollToBottom (/internal_packages/composer/lib/composer-editor.jsx:189:30)
    at Object.ComposerEditor._ensureSelectionVisible [as onSelectionRestored] (/internal_packages/composer/lib/composer-editor.jsx:239:12)
    at Contenteditable._notifyOfSelectionRestoration (/src/components/contenteditable/contenteditable.cjsx:567:14)
    at Contenteditable._notifyOfSelectionRestoration (/src/components/contenteditable/contenteditable.cjsx:1:1)
    at Contenteditable.componentDidUpdate (/src/components/contenteditable/contenteditable.cjsx:154:8)
    at Contenteditable.componentDidUpdate (/src/components/contenteditable/contenteditable.cjsx:1:1)
    at CallbackQueue.notifyAll (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/CallbackQueue.js:76:22)
    at ReactReconcileTransaction.close (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/ReactReconcileTransaction.js:80:26)
    at ReactReconcileTransaction.closeAll (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/Transaction.js:209:25)
    at ReactReconcileTransaction.perform (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/Transaction.js:156:16)
    at ReactUpdatesFlushTransaction.perform (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/Transaction.js:143:20)
    at ReactUpdatesFlushTransaction.perform (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/ReactUpdates.js:89:32)
    at Object.flushBatchedUpdates (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/ReactUpdates.js:172:19)
    at ReactDefaultBatchingStrategyTransaction.closeAll (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/Transaction.js:209:25)
    at ReactDefaultBatchingStrategyTransaction.perform (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/Transaction.js:156:16)
    at Object.batchedUpdates (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/ReactDefaultBatchingStrategy.js:62:26)
    at Object.enqueueUpdate (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/ReactUpdates.js:200:22)
    at enqueueUpdate (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/ReactUpdateQueue.js:24:16)
    at Object.enqueueSetState (/usr/share/mailspring/resources/app.asar/node_modules/react-dom/lib/ReactUpdateQueue.js:218:5)
    at _class.ReactComponent.setState (/usr/share/mailspring/resources/app.asar/node_modules/react/lib/ReactBaseClasses.js:64:16)
    at DraftEditingSession._sessionUnlisten.session.listen (/src/decorators/inflates-draft-client-id.jsx:63:16)
    at EventEmitter.eventHandler (/src/flux/modules/reflux-coffee.coffee:117:18)
    at emitOne (events.js:96:13)
    at EventEmitter.emit (events.js:191:7)
    at DraftEditingSession.trigger (/src/flux/modules/reflux-coffee.coffee:125:17)
    at Object.DraftEditingSession.changeSetDidAddChanges [as onDidAddChanges] (/src/flux/stores/draft-editing-session.es6:453:10)
    at DraftChangeSet.add (/src/flux/stores/draft-editing-session.es6:60:20)
    at Object.ComposerView._onBodyChanged.event [as onChange] (/internal_packages/composer/lib/composer-view.jsx:550:32)
    at Contenteditable._onDOMMutated (/src/components/contenteditable/contenteditable.cjsx:342:14)
    at MutationObserver.<anonymous> (/src/components/contenteditable/contenteditable.cjsx:1:1)

The log shows no direct errors, but some things seem odd. This seems to be the sequence where Mailspring decides to delete the emails from its copy of the inbox¹:


Log excerpt

14891 [2017-11-04 16:01:08.500] [background] [info] Sync loop complete.
14891 [2017-11-04 16:01:08.501] [background] [info] Syncing folder list...
14891 [2017-11-04 16:01:08.588] [background] [info] syncFolderChangesViaCondstore - INBOX: highestmodseq changed, requesting changes...
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 1-8563
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 8565-9554
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 9556-9886
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 9888-9984
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 9986-11556
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 11558-12398
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 12400-12872
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 12874-13136
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 13138-13772
14891 [2017-11-04 16:01:08.642] [background] [info] - Building queries for range 13774-13935
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 13938-14127
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14129-14132
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14134-14179
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14182-14201
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14203-14212
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14214-14264
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14266-14295
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14299-14308
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14314-14319
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14321-14321
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14323-14324
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14327-14327
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14329-14330
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14332-14335
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14337-14340
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14343-14344
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14348-14352
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14354-14354
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14356-14357
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14362-14370
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14372-14387
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14395-14397
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14401-14401
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14403-14404
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14416-14416
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14419-14419
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14427-14427
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14458-14458
14891 [2017-11-04 16:01:08.643] [background] [info] - Building queries for range 14460-14463
14891 [2017-11-04 16:01:08.643] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.647] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.651] [background] [info] -- Unlinking "<E-Mail Subject>" (Vkg5FSorEYu91SKPSUgZw763tAFfbqBceugTntnbM)
14891 [2017-11-04 16:01:08.655] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.661] [background] [info] -- Unlinking "<E-Mail Subject>"  (odc5zR6twSEyCR2J12Zi9xYyenH4jq637c2Tpfezi)
14891 [2017-11-04 16:01:08.662] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.666] [background] [info] -- Unlinking "<E-Mail Subject>" (hu51ZfQwkJSukJE6aaPFenTJbmsacKEkohgcWVyXQ)
14891 [2017-11-04 16:01:08.668] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.676] [background] [info] -- Unlinking "<E-Mail Subject>" (hhRDvpEFoe8sA7vyjqnkS9jBPnW13uDD6yYvco6Z7)
14891 [2017-11-04 16:01:08.678] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.681] [background] [info] -- Unlinking "<E-Mail Subject>" (Rfq4CQ4wA6RRshDSncm2c5b37a9WckKRyvhd2xJLs)
14891 [2017-11-04 16:01:08.682] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.689] [background] [info] -- Unlinking "<E-Mail Subject>" (235puu9g2n1gweNZeSoa4PK51utugebCLtyTps5LL)
14891 [2017-11-04 16:01:08.690] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.694] [background] [info] -- Unlinking "<E-Mail Subject>" (JovfASkJfgKNdiCNEsQNYj7GS1L9tSSBg3rthdAc6)
14891 [2017-11-04 16:01:08.694] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.697] [background] [info] -- Unlinking "<E-Mail Subject>"  (EdVPkpmBkeAXhCzns359UK463D6Hxz4fnziXwJpdA)
14891 [2017-11-04 16:01:08.698] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.704] [background] [info] -- Unlinking "<E-Mail Subject>" (F36Zhr5iNCoiMy9cWFjhbe8zx63c8ewUcDVw4kGbP)
14891 [2017-11-04 16:01:08.707] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
14891 [2017-11-04 16:01:08.710] [background] [info] -- Unlinking "<E-Mail Subject>"  (btLx78YRqaqt17hBdiiQARwwYZEHj61c5Es1kZnwf)
14891 [2017-11-04 16:01:08.711] [background] [info] -- Unlinking "<E-Mail Subject>"  (mFLxTuTJk79fLp25C54Umg7DzxMZ9XxaK67bUJ3XX)
14891 [2017-11-04 16:01:08.712] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
14891 [2017-11-04 16:01:08.716] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
14891 [2017-11-04 16:01:10.260] [background] [info] syncFolderChangesViaCondstore - Sent: highestmodseq, uidnext match, no changes.
14891 [2017-11-04 16:01:10.401] [main] [info] [local-799dc461-94b3] Running ChangeFolderTask performLocal:
14891 [2017-11-04 16:01:10.429] [main] [info] [local-799dc461-94b3] -- Succeeded. Changing status to `remote`
14891 [2017-11-04 16:01:10.477] [foreground] [info] Idle exited with code 0
14891 [2017-11-04 16:01:10.478] [foreground] [info] [local-799dc461-94b3] Running ChangeFolderTask performRemote:
14891 [2017-11-04 16:01:10.642] [foreground] [info] [local-799dc461-94b3] -- Succeeded. Changing status to `complete`
14891 [2017-11-04 16:01:10.643] [foreground] [info] Idling on folder INBOX
14891 [2017-11-04 16:01:10.832] [background] [info] Could not save file data!
14891 [2017-11-04 16:01:11.078] [main] [info] [local-5fab371e-3a5a] Running ChangeUnreadTask performLocal:
14891 [2017-11-04 16:01:11.079] [main] [info] [local-5fab371e-3a5a] -- Succeeded. Changing status to `remote`
14891 [2017-11-04 16:01:11.121] [foreground] [info] Idle exited with code 0
14891 [2017-11-04 16:01:11.121] [foreground] [info] [local-5fab371e-3a5a] Running ChangeUnreadTask performRemote:
14891 [2017-11-04 16:01:11.165] [foreground] [info] [local-5fab371e-3a5a] -- Succeeded. Changing status to `complete`
14891 [2017-11-04 16:01:11.165] [foreground] [info] Idling on folder INBOX
14891 [2017-11-04 16:01:11.264] [background] [info] Could not save file data!

All of these unlinked emails are still in the Inbox on the server, and I didn’t do anything with them. I have no clue why the sync engine decides to remove them.

I don’t want to make my whole logfile public, but I would email it do anyone wanting to investigate the issue.

Are there any related issues?

230 could be related, or even the same. I’m not sure.

What operating system are you using?

Ubuntu 17.10

What version of Mailspring are you using?

v1.0.7

--

Bug?

Do you have any third-party plugins installed? If so, which ones?

no

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Yes, I could only observe it with my personal IMAP account.

Is the issue reproducible with a particular attachment, message, signature, etc?

I don’t think it’s specific to certain messages.

¹ I have removed the emails' subjects from the log and replaced them with <E-Mail Subject>

mailserver-incompatibility
Source
picture jGleitz
👍15

Most helpful comment

@bengotow : Hi,

As I'm seeing you being active in more recent issues, I'm thinking maybe you're just not seeing this old issue anymore. I'm hoping this mention will get your attention.

Could you please acknowledge that there is a massive problem in the sync engine and tell us if you ever intend to fix it ?
Zimbra, iCloud, plain old postfix+dovecot... these are not your odd mail server stacks, they're pretty much everywhere. Both free and paying users have complained as well.

If you're just going to disregard such a blatant bug in your software, we all might as well abandon hope and find a replacement. No matter how sexy your software looks, what we all need first and foremost is a mail client that works as expected and doesn't do magic tricks with our emails.

If I don't see any news from you on that matter by the end of the month, I'll consider it the final nail in the coffin, and start looking for a replacement. It'd be a shame, but I've put up with the bug for months now and it's just not acceptable anymore, free software or not.

Thanks for all the great work you've put in so far !

picture bvergnaud on 17 Mar 2019
👍10

All 117 comments

Clearing the cache reproducibly retriggers the issue: first, all Mails are there, but they disappear shortly after. The log contains the same lines and the same few messages stay in the Inbox.

jGleitz picture jGleitz on 4 Nov 2017
👍6

Confirmed. While sync is running all messages are there. When sync procedure is completed almost everything is gone, only few messages are left in the Inbox. This happens on v1.0.7, both Windows and Mac. Server is Zimbra IMAP.

tuxtard picture tuxtard on 10 Nov 2017
👍5

Hey folks—hmm, this is really interesting. The way Mailspring connects to IMAP, it expects to find each message in exactly one remote folder. If it scans a folder and finds an existing email there from another folder, it assumes the email was moved. Because it always scans your inbox first and then moves on to other folders, "virtual folders" would definitely cause this problem.

When you use Virtual Folders, most mail clients just duplicate the message and copies in both folders locally, but features like snoozing and read receipts rely on Mailspring being able to uniquely track a message as it's moved without forgetting that it's the same object, so we have the move concept.

I actually didn't know Dovecot or Zimbra used virtual folders though — could you elaborate on your configuration a bit? The only case of virtual folders I know of is Gmail, where it represents each label as a virtual folder, but Mailspring avoids issues with that by only syncing the All Mail, Spam and Trash folders and using the X-GM-LABELS extension to get labels the more correct way.

I'm not sure there's a quick fix for this, but at the very least we could make it so you can disable syncing some folders so Mailspring doesn't get confused and move everything out of your inbox.

bengotow picture bengotow on 10 Nov 2017

Actually, Dovecot virtual folders work similarly to Gmails labels. Virtual folders are simply instructions set in a dovecot-virtual file that classify mail. So mail is not actually copied over but simply filtered into the virtual folder.

You can get more info here https://wiki2.dovecot.org/Plugins/Virtual

I know I personally use an All mail virtual folder a bit like in Gmail, but this set up might not be present on all Dovecot installations. So I'm not sure how you could set this up as a permanent fix, but I might be able to help out testing some scenarios with Dovecot.

@bengotow, you can message me on slack for further discussion.

bynicolas picture bynicolas on 10 Nov 2017

@bynicolas I’m not sure that your assessment is entirely correct. I don’t use dovecot-virtual (but I use dovecot), and for my setup, the condition that any email is contained in exactly one folder should hold. So @bengotow, I think there is another issue causing this.

jGleitz picture jGleitz on 12 Nov 2017
👍3

@bengotow It happens on default Zimbra setup. I am not sure if Zimbra uses virtual folders by default, I will try to find out.

tuxtard picture tuxtard on 13 Nov 2017

Hi All,
same problem here: empty Inbox using Dovecot without virtual folders.
BTW the messages didn't disappear immediately but a few days after setting up Mailspring.

Edit:
Ubuntu 17.10
Mailspring 1.0.8-5a837d0e
no third-party plugins
personal IMAP account

jeremyj picture jeremyj on 20 Nov 2017

@jGleitz and @jeremyj reporting that they don't use virtual folders really looks like the issue is related to something else.

@bengotow Is there any way to troubleshoot this (maybe with Xcode tools). This issue renders Mailspring pretty much unusable. So if it's possible to have deeper debugger logs, and narrow down the issue let me know.

bynicolas picture bynicolas on 20 Nov 2017

Hey,
just adding some hopefully useful info.
My IMAP server setup is with Dovecot 2.2.22 (from Ubuntu 16.04.2 LTS). I do not use the "virtual" plugin as described in @bynicolas 's link.

jeremyj picture jeremyj on 22 Nov 2017

I think we collected enough evidence to say that this issue is not specific to virtual folders. I renamed the issue to reflect that it is a general incompatibility with certain mail server setups.

jGleitz picture jGleitz on 26 Nov 2017

FYI my problem seems to have been solved by resetting the email cache in the Mailspring settings.
I will update you if the problem happens again.

jeremyj picture jeremyj on 28 Nov 2017

Negative for me. Resetting the cache doesn't solve it.

I guess that if you use virtual folder, the issue comes from when Mailspring see the email in the virtual folder and then removes it from inbox because it think it's a duplicate.

For those who don't use virtual folders, I have no clue!

bynicolas picture bynicolas on 28 Nov 2017

Same issue here with a Zimbra IMAP, on a fedora box. The "rebuild cache" gets unread messages back, and after a few minutes, all email with arrival dates later than today disappear. Ah and another bug is that emails moved to a folder show up again in the inbox after the cache rebuild. No such issue with Nylas.

EDIT

the emails disappear after the message "caching recent emails" at the bottom disappears too. Is there a default setting for what "recent" means ?

Bergg picture Bergg on 13 Dec 2017

Has there been a fix?

For some reason I have mail that stick in my inbox since a few hours. Which for me is new!

Any body else can confirm this?

EDIT

ok after being excited for a few minutes, made a few tests and it's back to it's normal behaviour?

Can @bengotow confirm some server side tweaks that he might have made? I know I haven't made any changes for this to happen so not sure why the behaviour.

bynicolas picture bynicolas on 14 Dec 2017

Ok, I had some time to test my hypothesis regarding virtual folders.

Now this issue is pretty annoying rendering Mailspring unusable for me, and some of you are reporting issues without using dovecot virtual folders which complicates the issue even further.

So for you guys not using virtual folder, I have no idea what the issue might be .

Disabling Dovecot virtual folders

As for me, I think I made progress in debugging the issue. I disabled dovecot virtual folders and cleared my Mailspring cache.

upon resync, all my mail is within Mailspring inbox folder.

So I can assume the issue in my case (and other using virtual folders) is that Mailspring will remove a message it finds a duplicate email in any other virtual folder.

There should be a fix for this. Why is it working with Gmail but cannot work with dovecot, zimbra, etc.?

I'm not familiar with zimbra, but my guess is that if it's using some kind of virtual classification of email (as labels or something of that nature) then the issue might be the same: if mailspring finds a duplicate email within another folder/label/whatsoever it will remove it from the inbox since it needs to uniquely match an email to make use of some features such as snoozing.

As for my previous comment, I don't know why some mail didn't get removed from the inbox. I haven't dug deep enough to understand that but my guess is that it might have removed it from the virtual folder in the case of those few email that stuck in the inbox. But that is purely speculation at this point!

@bengotow, you are pretty quiet on this issue... is there anything we can do to help out?

bynicolas picture bynicolas on 19 Dec 2017
👍3

I just refreshed to 1.0.12 (113) and emails keep disappearing afer a little while, so no change there.

Bergg picture Bergg on 5 Jan 2018

I have the same issue with a zimbra 7 mail server, Mailspring is running in Ubuntu 16.04

Alconqro picture Alconqro on 5 Jan 2018

I am using mail-in-a-box and also have this issue.

miracle2k picture miracle2k on 12 Jan 2018

So frustrating.. not sure what I can do to help out with this issue but I'm avaialble to do so.

Bergg picture Bergg on 24 Jan 2018

Getting the same here, using my own dovecot/postfix setup. Mail reappears after clearing cache. Running in Ubuntu Budgie 17.10. I have mailspring running on my old Mac as well, and also have my iPhone + a version of Mac Mail accessing my mailbox.

jdavidbakr picture jdavidbakr on 21 Feb 2018

Facing the same situation for two different accounts, both served by zimbra

AymericBr picture AymericBr on 27 Feb 2018

Anything I can do to help troubleshoot, I'd be happy to. Getting a little tired of having to clear the cache several times per day, but besides this bug I much prefer Mailspring to any other mail alternative I have found.

jdavidbakr picture jdavidbakr on 1 Mar 2018

Also clearing the cache several times a day for emails to re-appear in inbox, subscribing to notifications.

jo-chemla picture jo-chemla on 8 Mar 2018

Clearing the cache turns my pc into a heater with all fans blazing for more than an hour so I'm using nylas again..

Bergg picture Bergg on 8 Mar 2018

I have the same issue, after initial setting inbox is ok but once it finished scanning of all folders the inbox is suddenly empty. I thing that the possibility to subscribe selectively folders will solve this issue. For instance, I have mboxbackup file which has the same content as inbox and thus mailspring is confused.

otobrzo picture otobrzo on 17 Mar 2018

This it what's in the log when the emails disappear

24380 [2018-04-04 17:35:43.840] [background] [info] Sync loop deleting unlinked messages with ph ase 2. 24380 [2018-04-04 17:35:43.860] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:44.088] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:44.340] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:44.502] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:44.736] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:44.941] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:45.347] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:45.516] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:45.937] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:46.098] [background] [info] -- Removing 100 unlinked messages 24380 [2018-04-04 17:35:46.378] [background] [info] Sync loop complete.

Bergg picture Bergg on 4 Apr 2018

Same problem with Zimbra server and OpenSuSE Leap 42.3.

fonsocm picture fonsocm on 9 Apr 2018

Same issue here with a Zimbra IMAP, on a fedora box. The "rebuild cache" gets unread messages back, and after a few minutes, all email with arrival dates later than today disappear.

Got this exactly same behavior here as well. Using Zimbra as mail server and running Mailspring 1.2.1 on Arch Linux.

rafaelrenanpacheco picture rafaelrenanpacheco on 23 Apr 2018

I thought I'd mention that I'm having the same issue here. Is there a workaround or fix on the horizon?

anotherZero picture anotherZero on 19 Jun 2018
👍2

My workaround is going back to Nylas Mail (it still works) until this gets fixed.

Bergg picture Bergg on 20 Jun 2018

Hi there! Has someone managed to solved this issue? I'm new to Mailspring and this happens to me too

MattiaCostamagna picture MattiaCostamagna on 18 Jul 2018

I read in #974 that @bengotow announces a new release, perhaps this specific issue will be addressed in it.

Bergg picture Bergg on 18 Jul 2018

Same issue, but on Mac and connecting to an Outlook 365 account. It only seems to happen on specific emails (one I sent to myself as a reminder, in particular). If have to re-sync and then it comes back but then disappears again after a while.

therecluse26 picture therecluse26 on 18 Jul 2018

The issue is not resolved for me on version 1.3.0. The older emails always disappear a few minutes after rebuilding the cache.

blakkheimgw picture blakkheimgw on 24 Jul 2018

The issue is not resolved for me as well, I'm using version 1.4.2. E-mails disappears from inbox, being necessary to rebuild the cache all the time.

rafaelrenanpacheco picture rafaelrenanpacheco on 22 Aug 2018

I'm facing the same problem on Zimbra IMAP.

habibdhif picture habibdhif on 25 Aug 2018

Also seeing this issue with emails appearing and disappearing from inbox without warning. Clearing email cache does not help at all. Using Zoho IMAP email, no virtual folders, version 1.4.2-f587b7b7 on Ubuntu Linux 18.04.

dinoboy197 picture dinoboy197 on 24 Sep 2018

At least once a day some of my messages disappear. I can tell by the number of unread messages in inbox, that suddenly just changes and after that I cannot find does unread messages. Rebuilding cache helps.

nemm picture nemm on 27 Sep 2018

Same here, Ubuntu 18.04 + Mailspring 1.4.2-f587b7b7 + Office 365.

great-qwerty picture great-qwerty on 27 Sep 2018

Same here on Arch Linux, with Mailspring 1.4.2-f587b7b7 and Zimbra.
EDIT: It also happens on my own mail server (which is using iRedMail, a collection of tools that helps install and manage a standard mailstack based on postfix, dovecot and so on...)

bvergnaud picture bvergnaud on 8 Oct 2018
👍2

Have the same issue with the last version of Mailspring for Ubuntu 18.04. The mail server is a IMAP powered by Zimbra.

romintomasetti picture romintomasetti on 13 Oct 2018

I have this issue with iCloud. It's a show stopping bug. I wish this would be addressed because I really like Mailspring but it's pretty much useless to me until this is fixed.

darkameba picture darkameba on 18 Oct 2018
👍2

Just installed version 1.5 on a Fedora and these issues remain.

Bergg picture Bergg on 25 Oct 2018
👍2

Same here. I have installed Mailspring (the current version) on Windows 10 (the current version) for a friend. He has two accounts - one is iCloud, one an IMAP account on a own server (on a German Webhoster). All mails in the INBOX on both accounts disappear after a while. Resetting the cache helps - even when he does it only in the iCloud account. But only for the moment...

I on the other hand don't have any problems on macOS Mojave whatsoever. 😏

mirkoschubert picture mirkoschubert on 5 Nov 2018

Same here.

  • Dual booting between Win10 and Manjaro (but 2 instances of MailSpring are not sharing the same directory) and similar behaviour on both platforms.

  • Actually I though it was a 'features', old read mail hidden/moved somewhere, but I just can't find them at all.

  • 2 gMails and 1 classic IMAP accounts and when I connect to the respective webmails, everything is there...

Pitty.

I really love Mailspring, won't drop it for that...but please fix this quickly ? :)

blietaer picture blietaer on 12 Nov 2018

I noticed that sometimes when I click "Process entire inbox" in the "Mail rules" settings I have to rebuild the cache too because I can't see any e-mail anymore.

MattiaCostamagna picture MattiaCostamagna on 12 Nov 2018

This now becomes a real showstopper, I am afraid... :/
Any chance this could get fixed soon?
I am afraid I'll have to ditch MailSpring on both Linux and Windows.

Any workaround? does it make sense to properly uninstall it and install the latest version 'from scratch' ?
(e.g. corrupted cache/config that would keep on contaminating versions updates ? )

THx.

blietaer picture blietaer on 21 Jan 2019
👍3

I am experiencing the same issue with Zimbra IMAP server (on Fedora).

My log shows many of these.

12476 [2019-02-07 11:25:01.785] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
12476 [2019-02-07 11:25:02.007] [background] [info] -- 40 matches.
12476 [2019-02-07 11:25:02.048] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
12476 [2019-02-07 11:25:02.258] [background] [info] -- 0 matches.
12476 [2019-02-07 11:25:02.258] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
12476 [2019-02-07 11:25:02.467] [background] [info] -- 0 matches.
12476 [2019-02-07 11:25:02.467] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
12476 [2019-02-07 11:25:02.677] [background] [info] -- 0 matches.

Rebuilding the cache works for around 5 minutes. Then the messages disappear again.

Below you can see my IMAP server capabilities

Starting Nmap 7.70 ( https://nmap.org ) at 2019-02-07 17:21 CET
Nmap scan report for zimbra.XXXX.fr (128.93.162.222)
Host is up (0.0094s latency).

PORT    STATE    SERVICE
143/tcp filtered imap
993/tcp open     imaps
|_imap-capabilities: MULTIAPPEND BINARY LIST-EXTENDED ID completed OK IDLE XLIST LIST-STATUS CONDSTORE UNSELECT WITHIN CHILDREN UIDPLUS SORT THREAD=ORDEREDSUBJECT NAMESPACE RIGHTS=ektx QUOTA ESORT QRESYNC LITERAL+ SASL-IR I18NLEVEL=1 ENABLE SEARCHRES IMAP4rev1 AUTH=PLAINA0001 CATENATE ESEARCH ACL
cpacchierotti picture cpacchierotti on 7 Feb 2019
👍2

November 2017 - that's a long time for such a major bug to go unaddressed by the author, especially for a paid product. I subscribed, despite feeling the price was really high for what you get, hoping to help the development of what looked like a cool product. But now seeing that something this major can go unaddressed for over a year on what should be a very good full-time salary (assuming it has at least a thousand subscribers), I have every reason to believe that Mailspring will never reach a stable state. I'm going to start seeking out an alternative, and cancel my subscription as soon as I settle on one.

M-Pixel picture M-Pixel on 7 Feb 2019
👍5

I have yet to experience this on MailSpring yet but I did encounter this in Nylas N1 so I'm worried this is a major problem that has been carried over and I feel this is something that I will probably experience soon if I continue to use MailSpring. It's definitely a concern that it still has not been addressed yet. I'm also very disappointed in the reply provided in: https://github.com/Foundry376/Mailspring/issues/1096#issuecomment-427746123

in which Ben expressed that he has been working on localization of the app, and his plan to work on making a public gallery/community for themes. Quite honestly, those are not high-priority items compared to this issue. If I were a paid user (was very close to being one until I started reading these issues here), I'd definitely be very upset with this development direction considering that the paid service is very expensive, and doesn't really offer much. Furthermore, the app is still incomplete as it is lacking proper contacts management (big minus for me) and calendar management.

It seems the app has yet to even get proper mail functionality.

chris-ayala picture chris-ayala on 9 Feb 2019

Installed MailSpring on a Mac two weeks ago. Email disappeared from the Inbox for the company domain account, but email in Gmail account is still there. Resync has not resolved the issue. Has anyone found the solution to this problem?

levelmeasure picture levelmeasure on 11 Feb 2019

"Rebuild Cache" should resolve the issue for around 10-20 minutes. However, after that, the emails will disappear again.

Do you know which mail server is used by your company? Can you attach the relevant part of your log?
Is it similar to https://github.com/Foundry376/Mailspring/issues/304#issuecomment-461361238?

cpacchierotti picture cpacchierotti on 11 Feb 2019

I don't know what email server is being used by my provider. I see no email delivery errors.

levelmeasure picture levelmeasure on 11 Feb 2019

Under Developer>Open MailSync logs, you will find a text file named, e.g., mailsync-487XXXXa.log. You will see one .log file per account (select the one from which the emails disappear).

Do the "Rebuild Cache," then wait for the emails to disappear, and finally check the end of the log (the most recent lines).

cpacchierotti picture cpacchierotti on 11 Feb 2019

Server side email software is Dovecot Server for IMAP and EXIM as the SMTP server. This is the default implementation of cPanel. Will have to wait to check logs at the end of the day.

levelmeasure picture levelmeasure on 11 Feb 2019

Indeed, as you can see from the other posts, this seems an issue affecting Dovecot and Zimbra servers. Unfortunately, it affects several people (especially business users) and there is no solution. You can try to "Rebuild Cache" every time it happens, but it is quite annoying.

@bengotow : please let us know if there is something you may need from us to debug this issue. Do you think you will be able to work on this any time soon or should we better use some other software in the meantime?

cpacchierotti picture cpacchierotti on 11 Feb 2019

Still present in 1.5.6.

cpacchierotti picture cpacchierotti on 12 Feb 2019
👍3

I'm running 1.5.6 on my Mac and Linux (Ubuntu). This issue exists on both.

In Linux I have a number of email accounts and I haven't isolated which one exactly is affected (perhaps all).

On my Mac I have only a single IMAP email account with the hosting provider Zoho Mail.

I'm not using folders for these accounts, I keep everything in Inbox and archive the messages that I don't need immediately available.

Looking forward to a solution!

busseyl picture busseyl on 15 Feb 2019

It would be useful to isolate which account is affected. Look on the logs and search something like https://github.com/Foundry376/Mailspring/issues/304#issuecomment-461361238. Unfortunately, I don't expect a solution any time soon (this issue is already more than 1 year old).

cpacchierotti picture cpacchierotti on 15 Feb 2019

This issue is still present in 1.5.7.

2989 [2019-02-26 08:03:41.257] [background] [info] - Building queries for range 48432-48509
2989 [2019-02-26 08:03:41.257] [background] [info] - Building queries for range 48513-48646
2989 [2019-02-26 08:03:41.257] [background] [info] - Building queries for range 48649-48660
2989 [2019-02-26 08:03:41.257] [background] [info] - Building queries for range 48662-48709
2989 [2019-02-26 08:03:41.257] [background] [info] - Building queries for range 48711-48714
2989 [2019-02-26 08:03:41.257] [background] [info] - Building queries for range 48716-48833
2989 [2019-02-26 08:03:41.258] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.259] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.259] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.259] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.259] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.260] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.260] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.261] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.261] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.261] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.261] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.262] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.262] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.263] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.263] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.263] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.263] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.264] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.264] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.265] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.265] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.266] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.266] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.267] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.267] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.267] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.268] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.268] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.268] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.269] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.269] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.270] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.270] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
2989 [2019-02-26 08:03:41.272] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.272] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
2989 [2019-02-26 08:03:41.273] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.273] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
2989 [2019-02-26 08:03:41.274] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.275] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
2989 [2019-02-26 08:03:41.276] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.276] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
2989 [2019-02-26 08:03:41.277] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.277] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
2989 [2019-02-26 08:03:41.278] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.278] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) no longer present in remote range.
2989 [2019-02-26 08:03:41.279] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.311] [background] [info] syncFolderChangesViaCondstore - Trash: modseq 71529 to 71529, uidnext 48834 to 48834
2989 [2019-02-26 08:03:41.336] [background] [info] syncFolderChangesViaCondstore - Junk: modseq 71532 to 71537, uidnext 48834 to 48840
2989 [2019-02-26 08:03:41.452] [background] [info] syncFolderChangesViaCondstore - Changes since HMODSEQ 71532: 1 changed, 48833 vanished
2989 [2019-02-26 08:03:41.453] [background] [info] - Building queries for range 1-46743
2989 [2019-02-26 08:03:41.453] [background] [info] - Building queries for range 46745-46940
2989 [2019-02-26 08:03:41.453] [background] [info] - Building queries for range 46942-47358
2989 [2019-02-26 08:03:41.453] [background] [info] - Building queries for range 47360-47986
2989 [2019-02-26 08:03:41.453] [background] [info] - Building queries for range 47988-48562
2989 [2019-02-26 08:03:41.453] [background] [info] - Building queries for range 48564-48838
2989 [2019-02-26 08:03:41.453] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.454] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.454] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.455] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.455] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.456] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.456] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.456] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.456] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.457] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.457] [background] [info] Unlinking messages  WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range.
2989 [2019-02-26 08:03:41.458] [background] [info] -- 0 matches.
2989 [2019-02-26 08:03:41.479] [background] [info] syncFolderChangesViaCondstore - Archives: modseq 69610 to 69610, uidnext 48015 to 48015
2989 [2019-02-26 08:03:41.502] [background] [info] syncFolderChangesViaCondstore - Archives/2017: modseq 69437 to 69437, uidnext 47877 to 47877
2989 [2019-02-26 08:03:41.525] [background] [info] syncFolderChangesViaCondstore - Archives/2018: modseq 69453 to 69453, uidnext 47929 to 47929
2989 [2019-02-26 08:03:41.547] [background] [info] syncFolderChangesViaCondstore - Archives/2019: modseq 71535 to 71535, uidnext 48826 to 48826
2989 [2019-02-26 08:03:41.571] [background] [info] syncFolderChangesViaCondstore - Mailspring: modseq 52160 to 52160, uidnext 30554 to 30554
2989 [2019-02-26 08:03:41.593] [background] [info] syncFolderChangesViaCondstore - Mailspring/Snoozed: modseq 52163 to 52163, uidnext 30556 to 30556
2989 [2019-02-26 08:03:41.594] [background] [info] Sync loop deleting unlinked messages with phase 2.
2989 [2019-02-26 08:03:41.607] [background] [info] -- Removing 34 unlinked messages
cpacchierotti picture cpacchierotti on 26 Feb 2019
👍3

seems to be an old post but still active, same for me on MailSpring 1.5.7-2057ca30

patrickruppelt picture patrickruppelt on 11 Mar 2019
👍3

This issue is still affecting me, on 1.5.7-2057ca30.

ShanethPatterson picture ShanethPatterson on 11 Mar 2019

I hate to be rude, but I'm amazed that this is still an issue, honestly. Such a major bug being completely unaddressed for so long would look bad on a fully free piece of software, much less one that has a paid option.

therecluse26 picture therecluse26 on 11 Mar 2019
👍10

I am also having issues running on KDE Neon 18.04 ...

2481 [2019-03-11 21:22:48.173] [background] [info] - remote=0, local=0
2481 [2019-03-11 21:22:48.308] [background] [info] syncFolderUIDRange for [Mailspring]/Snoozed, UIDs: 1 - 1, Heavy: false
2481 [2019-03-11 21:22:48.447] [background] [info] - remote=0, local=0
2481 [2019-03-11 21:22:48.529] [background] [info] Sync loop deleting unlinked messages with phase 2.
2481 [2019-03-11 21:22:48.531] [background] [info] Sync loop complete.
2481 [2019-03-11 21:24:48.531] [background] [info] Syncing folder list...
2481 [2019-03-11 21:24:48.909] [background] [info] syncFolderUIDRange for INBOX, UIDs: 30531167 - 30531567, Heavy: false
2481 [2019-03-11 21:24:49.387] [background] [info] - remote=400, local=400
2481 [2019-03-11 21:24:49.687] [background] [info] syncFolderUIDRange for Sent, UIDs: 1 - 30388966, Heavy: false

dlj2019 picture dlj2019 on 12 Mar 2019

No answer on my support ticket at Mailspring so far...

patrickruppelt picture patrickruppelt on 14 Mar 2019
👍1

This issue: https://github.com/Foundry376/Mailspring/issues/1095 seems to be the same as the issue in this thread.

I am also seeing the same issue.
Mailspring 1.5.7-2057ca30 on macOS 10.14.3
Mailbox affected is iCloud

quixoticraindrp picture quixoticraindrp on 17 Mar 2019

@bengotow : Hi,

As I'm seeing you being active in more recent issues, I'm thinking maybe you're just not seeing this old issue anymore. I'm hoping this mention will get your attention.

Could you please acknowledge that there is a massive problem in the sync engine and tell us if you ever intend to fix it ?
Zimbra, iCloud, plain old postfix+dovecot... these are not your odd mail server stacks, they're pretty much everywhere. Both free and paying users have complained as well.

If you're just going to disregard such a blatant bug in your software, we all might as well abandon hope and find a replacement. No matter how sexy your software looks, what we all need first and foremost is a mail client that works as expected and doesn't do magic tricks with our emails.

If I don't see any news from you on that matter by the end of the month, I'll consider it the final nail in the coffin, and start looking for a replacement. It'd be a shame, but I've put up with the bug for months now and it's just not acceptable anymore, free software or not.

Thanks for all the great work you've put in so far !

bvergnaud picture bvergnaud on 17 Mar 2019
👍10

@bengotow: agreed, this is a total show-stopper. For me, in the iCloud inbox, Mailspring only shows messages back to the 5th of March and will go no farther back. In the Mail app on my phone, I can see the rest of the messages older than those, so it's not actually doing anything to them—at least, it seems not to be, for now.
It's not that only read or unread messages are affected, there are some of both that are not in the Mailspring inbox, and some of both that are.
As configured, my Mailspring connects to one Gmail account, and one iCloud account.
The iCloud account is the only one affected of the two, in this way at least.

quixoticraindrp picture quixoticraindrp on 17 Mar 2019

Unfortunately, I think that we have our answer here: https://github.com/Foundry376/Mailspring/issues/1413#issuecomment-473576017

cpacchierotti picture cpacchierotti on 20 Mar 2019
👍2

This issue was dismissed by the author in closed issue #1413 as being the fault of virtual folders.

I've just confirmed with FastMail, my provider, that...

No, we don't use virtual folders; we use standard IMAP folders which should be able to be synced through any IMAP enabled client.

M-Pixel picture M-Pixel on 25 Mar 2019

As said, same for me. Our mailserver (on-premise) does not use virtual folders, still Mailspring won't work. Looking for alternatives.

patrickruppelt picture patrickruppelt on 25 Mar 2019

Zimbra does not appear to use virtual folders either.

Bergg picture Bergg on 27 Mar 2019
👍5

Really so sorry, but offboarding. Mailspring not showing mails in inbox, even some new ones missing right inbetween others that do show. Saying it's because of virtual folders - which it definitely isn't - and closing the ticket is not plausible to me. Search not really working either. Nice look and feel, but too far away from usable so I'll have to switch back to rotten-looking Thunderbird which at least works most of the time. Would have honestly loved sticking to Mailspring :-1: :cry:

patrickruppelt picture patrickruppelt on 29 Mar 2019

Could you check your log and see if it looks similar to https://github.com/Foundry376/Mailspring/issues/304#issuecomment-467323937 ?

Thank you.

cpacchierotti picture cpacchierotti on 29 Mar 2019

Could you check your log and see if it looks similar to #304 (comment) ?

Thank you.

Sorry, I already deleted my Mailspring installation as I was a bit pissed when a premium customer of mine moaned about me not answering an email from two days ago...

patrickruppelt picture patrickruppelt on 29 Mar 2019
👍8

I am suffering from this issue too : macOs 10.14.3 with MailSpring connected to Gmail and Zimbra. It seems to affect only mails from Zimbra.
This bug makes Mailspring unusable.

massimilianocomin picture massimilianocomin on 29 Mar 2019

Adding IceWarp in the list of mailservers that suffer from this issue.
Afaik we don't have virtual folders configured either.

Aircl0wn picture Aircl0wn on 4 Apr 2019

I notice it when I clean out the Spam folder.
I am using MacOS, latest release and Google Gsuite.

The bodies of messages in Spam are not automatically downloaded but it looks like if I start deleting messages before the body has been downloaded, then sometimes the message reappears when the body has been download. Only seems to affect messages where the body has not been previously downloaded. Rather annoying.

jgardiner68 picture jgardiner68 on 9 Apr 2019
👍2

Having the same issue with my Dovecot server. No virtual folders. Rebuilding the cache helps yet not for long. I use Mailspring on Windows, Mac and Linux. All have the same issue so I guess it could be related somehow to the backend and snoozing/reminders functionality. If I do a follow-up reply on the missing mails from another mail client then they appear back in Inbox in Mailspring.

If the issue won't be resolved in the near future I'm going to cancel my subscription. It's annoying to have 2 different mail clients "just in case" and worry about missing mails.

jardev picture jardev on 18 Apr 2019
👍3

Having the same issue, started a few days ago with iCloud emails. Except a few emails all of my inbox disappeared, cannot even find the emails with text search. But I can see them in Apple Mail. Sad that this issue doesn't get the attention it needs, because I have to leave Mailspring Pro because of that.

louis77 picture louis77 on 25 Apr 2019
👍2

I finally got around to cancelling my Pro subscription due to this.

M-Pixel picture M-Pixel on 13 May 2019
👍5

As you can see from https://github.com/Foundry376/Mailspring/issues/1413#issuecomment-473576017, this bug won't be fixed any time soon.

cpacchierotti picture cpacchierotti on 16 May 2019

still present with mailspring-1.6.1-0.1 on fedora30.

Bergg picture Bergg on 1 Jun 2019

one account each on: gmail, yahoo, mailinabox

  • I constantly see emails appear and disappear from my inbox. Sometimes i click delete on a message and it doesnt go away, it makes me fear it might be deleting another email. Most of the time new emails dont show up unless I restart the app - even then sometimes It doesnt work until I click around on several folders first.

Very flaky app - too bad because its the best looking one for linux I have found (that has unified inbox).

v1.6.1 on Elementary

sendittokeith picture sendittokeith on 11 Jun 2019
😕1 👍1

I am also seeing random emails disappearing. Though it happens randomly as well, not after each sync. While in Thunderbird, everything is just fine.

This is frankly ridiculous. Email clients from 10+ years ago can manage to correctly sync emails, but this one can't?
And the bug is known for a long time, and nobody bothers to fix it? Just do what Thunderbird does to sync emails then, it is open source and obviously works.

TheSHEEEP picture TheSHEEEP on 2 Oct 2019
👍5

Too bad, it's been almost two years they can't fix this bug. It annoyed me so much that I had to switch back to Thunderbird, and I cancelled my subscription.

jardev picture jardev on 2 Oct 2019
👍2

How come this issue is still open? Is there anything we can do to help speed up the resolution of this issue besides sending a PR?

yavuzaydin picture yavuzaydin on 16 Dec 2019

I'm just using Mailsprint for two days and suddenly got an empty inbox with just 1 last email in it ...
Other IMAP clients see full inbox - but only Mailspring not ...
Tried restarting numerous times - didn't help

I wonder why such serious issue is open for 2 years already ... it makes Mailsping pretty unusable...
Shame for such great app

gpetrov picture gpetrov on 17 Dec 2019

I have the same problem. New (incoming) mails seem to be correctly displayed, but "older" mails form the inbox keep disappearing from an IMAP account. For me this happens on both, Windows and Linux (both on mailspring 1.7.2). As far as I can tell this is not linked to virtual folders on the IMAP server.

Rebuilding the Cache helps, but only temporarily.

sbuschjaeger picture sbuschjaeger on 20 Dec 2019

I can confirm this error, here on Archlinux with mailspring 1.7.2. Messages suddenly dissappear from inbox very sad, because it's a wonderful client! Rebuilding cache solves the problem for a few minutes or so...

thorstengrothe picture thorstengrothe on 20 Dec 2019

My problem was permanently solved by Rebuilding the Cache

gpetrov picture gpetrov on 20 Dec 2019

Few minutes later.... is it still solved @gpetrov ?

kdekooter picture kdekooter on 20 Dec 2019

yes @kdekooter - I'm running already for few days Mailspring continuously and the problem hasn't occur any more after the cache rebuild. Everything functions fine.

gpetrov picture gpetrov on 20 Dec 2019
👍1

I gave the rebuild another shot. Working for me as well, sofar.

kdekooter picture kdekooter on 20 Dec 2019

@gpetrov @kdekooter after about a week, is it still working well? I want to give Mailspring another shot so I started rebuilding the cache, but now experiencing a different problem (https://github.com/Foundry376/Mailspring/issues/1335).

chris-ayala picture chris-ayala on 28 Dec 2019

@kurisu-gh Yes, still seeing all messages I expect to see. Also looking at an eternal scanning message..

kdekooter picture kdekooter on 28 Dec 2019

In my experience, rebuilding the cache worked for 10-15 minutes. After that, the messages disappeared again.

cpacchierotti picture cpacchierotti on 28 Dec 2019
👍4

Yes, same here, messages disappearing again.

kdekooter picture kdekooter on 28 Dec 2019

Same here. Currently messages older than 8 days are gone and back again after rebuilding the cache.

sbuschjaeger picture sbuschjaeger on 30 Dec 2019

I have a few "old" (i.e. a couple of weeks old) emails in one of my inboxes that seem to just disappear entirely in Mailspring (but that are still there in other clients). It sucks, because it's the only problem I've had so far!

thosgood picture thosgood on 27 Jan 2020

I also have problems with emails disappearing.
As a matter of fact right in front of my eyes, I was sitting in front of the computer pondering on life with the Unread folder visible. There was about 6 emails there. All of a sudden 2-3 of them disappeared without me doing anything.
Could not find them in the client after that. Tried restarting it with no luck.
Opened mailbox in a web client, found them as unread. Toggled the unread status and they went right back in to the unread folder of Mailspring, instantaneously.

I also have issues with emails just being gone. Can be found in other clients. Mark them as unread there and they show up in Mailspring.

(Been using Mailspring for work for about 1.5 years)

simtrax picture simtrax on 29 Jan 2020

This has been happening to me recently (installed Mailspring about 3 weeks ago). It doesn't seem to occur with my inbox, but happens when I move emails to other folders. I am also able to find them with other email clients.

thealk picture thealk on 4 Feb 2020

I have lots of email disappearing and being trashed ( on multiple accounts ) but of course i did not trash them.
Really annoying! :disappointed:

pleone picture pleone on 7 May 2020
👍2

This has been a problem for me in the last couple of months. Very annoying, and critical enough that I may have to ditch Mailspring. How has this been unresolved for 2,5 years??

agbuckley picture agbuckley on 29 May 2020
👍3

The developer doesn't listen or never follows through on promises to look at issues like this with valuable log information from a number of users. I've tried to bring this issue to his attention multiple times now. I give up. I have already ditched Mailspring.

chris-ayala picture chris-ayala on 29 May 2020
😕1 👍1

I also had to stop using Mailspring because of that issue. Though I don't want to bother the developer, I think so much work has gone into this, especially to create the UI, and he made a lot of this code open-source, and I can see he's fighting internally on making the rest of his creation open source (e.g. the mail sync part). I don't want to take his work for granted, I'm thankful of his attempt to create that awesome mail client, but perhaps he's overwhelmed. For me coming from 10 years of Outlook where emails essentially never disappeared or got misplaced, the Mailspring "an email might be here but not visible" world wasn't a world I wanted to move into. I wish him good luck. I'll go back to Thunderbird for now on my linux machine, and I'll check back again another time if those critical usability bugs have been resolved, because I don't trust the Mailspring engine at this point with my emails.

wadih picture wadih on 30 May 2020
👍2

Indeed, I think what the developer has done for the most part is quite amazing. Mailspring is a beautiful, cross-platform mail client. At first glance, I was so happy with it that I almost forked out money to buy a pro subscription until I realized I couldn't find important emails, archived emails randomly re-appearing and disappearing in real-time before my eyes, problems with syncing starred emails, etc.

Two years ago or so, the developer was adamant in that Mailspring was in a good state and that he's focusing development efforts on things like a theme gallery https://github.com/Foundry376/Mailspring/issues/1096#issuecomment-427746123. If I were a paid subscriber, I'd lose my mind that critical issues like this are not being worked on.

In the mean time, features that I regularly use such as Schedule Send are now natively supported on Office 365 both on web/desktop. I don't miss Mailspring so much anymore... maybe just the user interface.

Good luck to the developer. Mailspring has so much potential but it's broken for me.

chris-ayala picture chris-ayala on 30 May 2020

Same problem here (Mailspring 1.7.8). I need to clear the cache every day...

funkycram picture funkycram on 17 Jun 2020

Same issue here (1.7.8). Been using Mailspring for a while and I love it, but I just added a new IMAP account last week and now everything randomly shows up in the inbox, and then disappears after about a minute. Can't use it - unreliable. Have to switch to another client now. Testing out a paid account to see if there is any difference...

hellobyron picture hellobyron on 24 Aug 2020

I have stopped using Mailspring. Settled on Outlook on MacOS (much better than it was) and Thunderbird on Linux.

Be great if the issues with Mailspring were fixed as I do like the application.

jgardiner68 picture jgardiner68 on 24 Aug 2020
👍1

Just tested it with my paid account and it's still the same issue. If you're paying for a service, it should at least work. Cancelling service and moving to another client asap.

hellobyron picture hellobyron on 24 Aug 2020

When I first searched mail client in Ubuntu Software I got Mailspring and not Evolution, which is why I went with Mailspring at first, and almost bought it until I noticed the disappearing email issue which I couldn't live with as per my message in May, but I found Evolution mail client is quite mature software already, even slightly better than Thunderbird for my preference.

It would indeed be great if Mailspring would have it resolved, to give it another chance eventually! Good luck to Mailspring developers.

wadih picture wadih on 24 Aug 2020

wow, three years since this issue was first reported, and it's still going on. In my instance, I watched my entire inbox just disappear suddenly, however, if I do a search, it magically finds emails that are now gone/hidden. What a shame, I was starting to like Mailspring.

gnif picture gnif on 14 Sep 2020
👍3

Deleting a batch of automated emails I receive each day seems to trigger this. Anything older then the batch of email deleted disappears from the inbox.

gnif picture gnif on 16 Sep 2020

Yesterday when I left work I had around 40 unread emails. Today when I opened Mailspring again there's 4 unread emails.
Somehow ~35 emails has disappeared. When using a web client the emails are all there.

This has happened a few times before. This is unacceptable, I will have to look for alternatives.

simtrax picture simtrax on 16 Sep 2020
👍4

Summary

OS: Pop!_OS 20.04 LTS
Mailspring: v1.7.8
Third-party plugins: none
Email provider: hushmail over IMAP

Investigation

I think my mail client might be moving things out of a place that Mailspring recognizes as the inbox in some non-obvious way?

Even without refreshing the cache, using the web client to move emails in the inbox "to Inbox" will cause them to reappear in Mailspring. (Ditto emails in "Sent" and "Archive".)


All the things I tried

In _~/snap/mailspring/common/mailsync-XXXXXXXX.log_ I saw a bunch of log lines with the content Unlinking messages WHERE remoteFolderId = ? AND remoteUID < ? no longer present in remote range..

Those lines (and https://github.com/Foundry376/Mailspring/issues/304#issuecomment-343464073) made me wonder whether my previous use of Geary had somehow moved those into a virtual / remote folder other than Inbox (even through it didn't look that way in the web interface). I tried:

  1. Manually selecting all of the emails in my hushmail inbox and selecting "Move to... > Inbox".
  2. Resetting the Mailspring cache under Edit > Preferences > Reset Cache.
  3. This caused all of my emails to appear in my Mailspring inbox for the first time. Yay!
  4. But then they all disappeared, without any obvious trigger action a few minutes later...
  5. I tried a full reinstall (with snap remove mailspring), but to no avail.
  6. Everything again disappeared after a few minutes, without any obvious trigger action (deleting / archiving / etc.).

The exact lines in the mailsync log corresponding to the messages being deleted (I had them running with tail -f) appear to be this background worker:

[2020-09-28 17:53:00.650] [background] [info] -- Removing 100 unlinked messages
[2020-09-28 17:53:00.771] [background] [warning] [SLOW] Transaction=deleteMessagesStillUnlinked > 80ms (161ms, 0 waiting to aquire)
[2020-09-28 17:53:00.783] [background] [info] -- Removing 42 unlinked messages
[2020-09-28 17:53:00.841] [background] [info] Sync loop complete.

I guess the worker doesn't execute for the first few minutes after I reset the Mailspring cache?

Anyway, I don't really expect to be able to use Mailspring like this, but it's much nicer than the other Linux desktop clients, so let me know if there are other debugging steps I should try?

alexanian picture alexanian on 28 Sep 2020

Hi,
I observed the same issue as others with Zimbra and Mailsping 1.7.8. I've just noticed two things:

  • when I read a non-read email in zimbra then this email appears again in Mailsping.
  • If I switch the "missing" emails in non-read alternatively read in Zimbra, then all this emails appear in Mailspring... But they disappear again after a few minutes. :( . Ijust have the emails of today and yesterday.

Still any solution for this issue?

jbbarre picture jbbarre on 24 Nov 2020
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