Mailspring: Unable to sync exchange account through Davmail

Created on 11 Oct 2017 · 16Comments · Source: Foundry376/Mailspring

Are there any related issues?

Not that I'm aware of
...

What operating system are you using?

elementaryOS Loki based on Ubuntu 16.04
...

What version of Mailspring are you using?

1.0.3, davmail version 4.8.0-2479
...

Bug?

Do you have any third-party plugins installed? If so, which ones?

No
...

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

IMAP
...

Is the issue reproducible with a particular attachment, message, signature, etc?

N/A
...

Feature Request?

Does this feature exist in another mail client or tool you use?

...

I'm accessing my exchange email account through davmail which works perfectly in Thunderbird. With version 1.0.3 at last I'm able to add the custom ports that I need. However, when it tries to sync the email it fails. This is the last error shown in davmail log:

6 BAD unable to handle request: Folder '[Mailspring]' not found

mailsync-44aaf8cc.log

bug done-pending-release

Source

jose-sanchezm

👍2

Most helpful comment

Still happening in 1.0.6

reubn on 24 Oct 2017

👍2

All 16 comments

Creating manually the folders in Thunderbird allows to pass this point but it fails sync anyway.

mailsync-adf47009.log

jose-sanchezm on 11 Oct 2017

Same issue for me!

Installed version 1.0.3 on ubuntu 17.04 with Davmail.

mailsync-169a95e7.log

casamanya on 11 Oct 2017

This should be fixed in the next release - stay tuned.

bengotow on 11 Oct 2017

Hey! We just released 1.0.4 which I believe will address this issue—can you try it out and let me know? On Linux, you'll need to download it manually: getmailspring.com/download. (Linux Snap package with autoupdating should be ready by next week sometime!)

bengotow on 13 Oct 2017

Hello,

I've just updated to 1.0.4 and still have the problem. My Davmail version: 4.8.0.3-2488

mailsync-169a95e7.log

casamanya on 13 Oct 2017

Same issue still happening.

mailsync-79aec045.log

jose-sanchezm on 13 Oct 2017

👍2

Still happening in 1.0.6

reubn on 24 Oct 2017

👍2

Still happening in 1.0.7.

jeslago on 8 Nov 2017

Hey folks, sorry for the delay on this one. It looks like these logs all point to a single issue (which is a nice change for once). It seems like Davmail may be reporting multiple IMAP folders with the exact same name, which breaks an assumption in Mailspring's sync engine that folder/namespace paths are unique.

I can make Mailspring ignore duplicate folders, but I think there may be something more complicated going on here. Does anyone know if there's a way to get a sample Davmail account to test with? (Maybe there's a demo server?) Would make this a lot quicker to fix!

bengotow on 2 Dec 2017

I can reproduce this consistently and am willing to to do it on debug builds if you want to send them my way... Not sure a davmail + ews demo server exists.

edaelli on 6 Dec 2017

Hey folks - this has been fixed in the latest release (1.1.2) through #588. Cheers!

bengotow on 29 Jan 2018

👍1

Hello, I'm still getting errors due to duplicate folders and my mail does not appear on the application. It keeps on "Syncing your mailbox" and neither the folders nor the mails appear:

{ [Error: SyncWorker crashed with null (code 1)] message: 'SyncWorker crashed with null (code 1)' } { stack: '',
rawMessage: 'Error: Account is missing required fields:imap_password or refresh_token',
provider: 'imap',
log: '31982 [2018-01-29 16:25:00.912] [background] [info] Marking all folders as busy\n31982 [2018-01-29 16:25:00.913] [background] [info] Syncing folder list...\n31982 [2018-01-29 16:25:00.913] [metadata] [info] Metadata delta stream starting...\n31982 [2018-01-29 16:25:05.662] [background] [critical] \n \n * A C++ exception occurred during program execution: \n UNIQUE constraint failed: Folder.id\n \n\n31982 [2018-01-29 16:25:05.680] [background] [critical] Stack trace (line numbers are approximate):\n (unknown) clone\n \n\n32121 [2018-01-29 16:25:05.837] [main] [info] ------------- Starting Sync ([email protected]) ---------------\n32121 [2018-01-29 16:25:05.840] [background] [info] Marking all folders as busy\n32121 [2018-01-29 16:25:05.840] [background] [info] Syncing folder list...\n32121 [2018-01-29 16:25:05.840] [metadata] [info] Metadata delta stream starting...\n32121 [2018-01-29 16:25:10.649] [background] [critical] \n \n A C++ exception occurred during program execution: \n UNIQUE constraint failed: Folder.id\n \n\n32121 [2018-01-29 16:25:10.668] [background] [critical] Stack trace (line numbers are approximate):\n (unknown) clone\n *\n\n' }

jose-sanchezm on 30 Jan 2018

I was using an outdated version but removing it, removing the .config/Mailspring folder and then installing 1.1.2 I'm getting a similar error in the logs. The log file is attached.
mailsync-79aec045.log

jose-sanchezm on 30 Jan 2018

Works for me! Thanks!

edaelli on 30 Jan 2018

Please reopen this ticket. This isn't fixed for me using v1.5.6-4cb1851b. Excerpt from log:

28474 [2019-02-20 10:16:18.674] [main] [info] Identity created at 1549060724 - using ID Schema 1
28474 [2019-02-20 10:16:18.675] [main] [info] ------------- Starting Sync ([redacted]) ---------------
28474 [2019-02-20 10:16:18.678] [background] [info] Marking all folders as `busy`
28474 [2019-02-20 10:16:18.678] [background] [info] Syncing folder list...
28474 [2019-02-20 10:16:18.678] [metadata] [info] Metadata delta stream starting...
28474 [2019-02-20 10:16:19.104] [background] [critical] 
 ***
 *** A C++ exception occurred during program execution: 
 *** UNIQUE constraint failed: Folder.id
 ***

28474 [2019-02-20 10:16:19.125] [background] [critical]  *** Stack trace (line numbers are approximate):
 *** (unknown)  clone
 ***