Magento2: Dimensions missing from new product

[radua]

Preconditions (*)

1. Magento v2.3.3

Steps to reproduce (*)

1. Magento Admin > Catalog > Products > Add new Product

Expected result (*)

1. Product attribute set 'Default' should show fields for Length, Width and Height

Actual result (*)

1. Above mentioned fields are missing

Triage Note

• The issue is reproducible on 2.3.3 release version
• The issue is NOT reproducible on 2.3-develop
• 2.3.3 is not merged into 2.3-develop at this moment

[m2-assistant[bot]]

Hi @radua. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• [ ] Summary of the issue
• [ ] Information on your environment
• [ ] Steps to reproduce
• [ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@radua do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• [ ] yes
• [ ] no

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[m2-assistant[bot]]

Hi @krishprakash. Thank you for working on this issue.
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[drpayyne]

@magento give me 2.3-develop instance

[magento-engcom-team]

Hi @drpayyne. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @drpayyne, here is your Magento instance.
Admin access: https://i-24948-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[krishprakash]

Hi @radua.
You need to set scope as global for this attributes then after it display while add product.
Let me know is there anything
Thanks.

[radua]

hi @krishprakash ,
Thanks for your comment.
I did change the scope to global, still these fields were not visible.

[magento-engcom-team]

:white_check_mark: Confirmed by @krishprakash
Thank you for verifying the issue. Based on the provided information internal tickets MC-21731 were created

Issue Available: @krishprakash, _You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself._

[vinay-chhabra]

@magento I am working on it

[m2-assistant[bot]]

Hi @vinay-chhabra. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

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  Details

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[webkul-deepak]

@magento I am working on it

[m2-assistant[bot]]

Hi @webkul-deepak. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

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• [ ] 2. Verify that the issue is reproducible on 2.3-develop branch

  Details

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[dev-Z-Apx]

@vinay-chhabra can you please tell me when this issue will be fixed, any idea?
and will it be available in this release as a fix or it will be provided in new release ?

[sagarppanchal]

I have Upgraded My Magento Version to 2.3.3 from 2.3.1,
Using this version I found the solution for LInk (href) Removal from all CMS Pages while using wynsing editor but all the Dimension fields got invisible, have you guys found any solution for this ?

[dev-Z-Apx]

@sagarppanchal It is still under Dev at Magento end, however there is a temporary fix
just update the eav_attribute table and source_model = NULL WHERE attribute_code = 'ts_packaging_type'

it will make the attributes appear and working as it has to be.

[sagarppanchal]

@dev-Z-Apx
Thank you so much for this Solution, this would be helpfull & work for me as of now.
I will also look forward to this issue and will let you guys know If can find anything related to this.

[sagarppanchal]

@dev-Z-Apx
What I have done is inside SetupData.php by applying new attribute name(s).

> const ATTRIBUTE_CODE_LENGTH = 'temando_dimensions_length';
> const ATTRIBUTE_CODE_WIDTH = 'temando_dimensions_width';
> const ATTRIBUTE_CODE_HEIGHT = 'temando_dimensions_height';

Also I have Created respective Product Attributes with the Same Name.

and this worked for me.
Hope this would be helpful for others.

[gabrielxavila]

Is there a solution to this? I’m on Magento 2.3.3 and my length, width, height aren’t populating when I creat a product

[radua]

Is there a solution to this? I’m on Magento 2.3.3 and my length, width, height aren’t populating when I creat a product

Hi @gabrielxavila Turns out so long as the attribute_code is ts_dimensions_length, it won't show. If you change the attribute_code to something else like dimensions_length or just length, the fields show up. You will have to do this change in the database. The same applies to width and height.

Hope this helps!

[gabrielxavila]

Is there a solution to this? I’m on Magento 2.3.3 and my length, width, height aren’t populating when I creat a product

Hi @gabrielxavila Turns out so long as the attribute_code is ts_dimensions_length, it won't show. If you change the attribute_code to something else like dimensions_length or just length, the fields show up. You will have to do this change in the database. The same applies to width and height.

Hope this helps!

Hello @radua can you elaborate on the best way to accomplish this please. I’m relatively new to Magento and can greatly use any help that comes my direction. My understanding is the only way to access or change the tables is through sql?

[sdzhepa]

Magento stops supporting of Temando module. Please see more details https://magento.com/shipping
Long story short:

• The extension owner does not work and support this module anymore.
• Magento will support "_existing customers until November 15, 2020_" only through the support channel associated with your Magento account.
• In the internal Magento backlog there is a ticket to completely remove Temando from Magento.