Magento2: Google Analytics Not Recording Conversions 2.2.8

[nickpiro]

We have seen this issue since Magento 2.2.5. We are currently using Magento 2.2.8.

Google Analytics has tracked just under 50% of our conversions this month so far.

Preconditions (*)

1. Magento 2.2.8
2. Google Analytics

Steps to reproduce (*)

1. Make various purchases on site.

Expected result (*)

1. All purchases tracked via Google Analytics

Actual result (*)

1. Only about half of purchases recorded in Google Analytics.

[m2-assistant[bot]]

Hi @nickpiro. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• [ ] Summary of the issue
• [ ] Information on your environment
• [ ] Steps to reproduce
• [ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@nickpiro do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• [ ] yes
• [ ] no

[orlangur]

@nickpiro how you think such bug report can be investigated?

[inkobject]

Just a note of concurrence: I have seen the same behavior on my install from 2.2.5+. I have not been able to determine a reason.

[DanielRuf]

We have seen this issue since Magento 2.2.5

Might be useful to bisect this.
Which steps do we need to reproduce it in our test environment?

[nickpiro]

@magento-engcom-team give me 2.2.8 instance

[magento-engcom-team]

Hi @nickpiro. Thank you for your request. I'm working on Magento 2.2.8 instance for you

[magento-engcom-team]

Hi @nickpiro, here is your Magento instance.
Admin access: https://i-22398-2-2-8.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[nickpiro]

@orlangur I think the best way would be to do test orders with Check/Money Order payment.

Setup Google Analytics with eCommerce conversion tracking, link it to Magento 2.2.8 instance, test orders. They should show fairly quickly. Unfortunately it's not all orders.

I spoke to someone and it was a js issue on checkout, I did a temp fix on 2.2.5 but it never actually worked.

[orlangur]

@nickpiro ok, please confirm you're able to reproduce problem with such steps on a clean Magento installation and then put such steps into description.

[gwharton]

Use the Google Tag assistant addon to the Chrome Browser (may be available for other browsers too) to diagnose what GA tags are present, where, and when they are being fired. You can record entire sessions while purchasing and the tag assistant will tell you what it did, with regard to submitting info to GA.

[engcom-Charlie]

Hello @nickpiro
I am closing this issue now due to inactivity.
Please reopen and update if you wish to continue.
Thank you for the collaboration!