Magento2: Email encoding leads to problems in several clients - add ENCODING_QUOTEDPRINTABLE

[klein0r]

Preconditions (*)

1. Install Magento 2.2.8 or 2.3+
2. PHP 7.1.26

Steps to reproduce (*)

1. Create an email template with umlauts or other chars like ö ä ü ß €
2. Send the email

Expected result (*)

1. Readable email

Actual result (*)

1. Chars are not displayed correctly since ZF2 mail

Solution: Add ENCODING_QUOTEDPRINTABLE as encoding to Zend_Mime_Parts

vendor/magento/framework/Mail/Message.php:168

    private function createHtmlMimeFromString($htmlBody)
    {
        $htmlPart = new Part($htmlBody);
        $htmlPart->setEncoding(\Zend\Mime\Mime::ENCODING_QUOTEDPRINTABLE);
        $htmlPart->setCharset($this->zendMessage->getEncoding());
        $htmlPart->setType(Mime::TYPE_HTML);
        $mimeMessage = new \Zend\Mime\Message();
        $mimeMessage->addPart($htmlPart);
        return $mimeMessage;
    }

[m2-assistant[bot]]

Hi @klein0r. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• [ ] Summary of the issue
• [ ] Information on your environment
• [ ] Steps to reproduce
• [ ] Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@klein0r do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• [ ] yes
• [ ] no

[gwharton]

In addition to the above, since 2.2.8, and presumably in 2.3 plain text emails are no longer sent as MIME, and so also do not display character encoding properly. See #22103

[m2-assistant[bot]]

Hi @engcom-backlog-nazar. Thank you for working on this issue.
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[magento-engcom-team]

:white_check_mark: Confirmed by @engcom-backlog-nazar
Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-99083, MAGETWO-99084 were created

Issue Available: @engcom-backlog-nazar, _You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself._

[rvoronovmeticulosity]

cdkyiv2019

[magento-engcom-team]

@rvoronovmeticulosity thank you for joining. Please accept team invitation here and self-assign the issue.

[m2-assistant[bot]]

Hi @rvoronovmeticulosity. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if you want to validate it one more time, please, go though the following instruction:

• [ ] 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [ ] 2. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and _stop verification process here_!
  

• [ ] 3. Verify that the issue is reproducible on 2.2-develop branch.

  Details

  - Add the comment @magento-engcom-team give me 2.2-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

• [ ] 4. If the issue is not relevant or is not reproducible any more, feel free to close it.

[rvoronovmeticulosity]

Can't reproduce the bug. Not actually anymore

[klein0r]

@rvoronovmeticulosity Which email clients have been tested?

[Nazar65]

@rvoronovmeticulosity lets just close issue if you not able to reproduce :+1:

[gwharton]

Unable to reproduce on Thunderbird 60.6.1