Magento2: New order notification is not sent to the admin

[bnymn]

When a customer places an order, (s)he receives an order confirmation email but admin does not receive any notification.

I have traced back the error to this file (vendor/magento/module-sales/Model/Order/Email/Sender.php:84)

It throws an exception with the following message "From Header set twice".

Preconditions

1. PHP 7.1.18
2. MySQL 5.7.22
3. Magento 2.2.4

Steps to reproduce

1. Login as admin.
2. Go to Stores -> Configuration -> Sales -> Sales Emails.
3. Go to Order section.
4. Make sure it is enabled.
5. Add your email into the field Send Order Email Copy To.
6. "Send Order Email Copy Method" to "Separate Email".
7. Go to your Magento store.
8. Login as a customer.
9. Make a new order.

Expected result

1. The customer should receive the order confirmation email.
2. The email address in the Magento admin which we have just added should also receive a copy.

Actual result

1. The customer receives order confirmatio email.
2. But admin is not notified, nor the copies are sent.

[bnymn]

I think the following issue is related with this one. #16165

[gwharton]

This is where the issue was first created. https://github.com/magento/magento2/issues/11740

[ghost]

@bnymn, thank you for your report.
We've acknowledged the issue and added to our backlog.

[gwharton]

PR #16461 is awaiting review and will fix this issue.

[RishabhRkRai]

I also have the same issue on Magento 2.2.5

[Mart-ASE]

I also encountered this. how can i fix it? im using Magento ver. 1.7.0.2

[tanolalano]

Same issue on magento 2.2.6
php 7.1.22
MySQL 5.7.22

Order mail was sent but marked as (The order confirmation email is not sent) in admin detail order.
No mail was sent to Addresses set on "Send Order Email Copy To" with "Separate Email" settings.
This issue is present on all payments method.
No error on log nor in Apache error_log

[gwharton]

PR #18472 is the fix. Just waiting to be merged.

[magento-engcom-team]

Hi @engcom-backlog-nazar. Thank you for working on this issue.
Looks like this issue is already verified and confirmed. But if your want to validate it one more time, please, go though the following instruction:

• [ ] 1. Add/Edit Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• [ ] 2. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and _stop verification process here_!
  

• [ ] 3. Verify that the issue is reproducible on 2.2-develop branch.

  Details

  - Add the comment @magento-engcom-team give me 2.2-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

• [ ] 4. If the issue is not relevant or is not reproducible any more, feel free to close it.

[ghost]

Hi @bnymn The issue was re-tested and we can confirm that it was fixed on the 2.3 release branch. We closing this issue as fixed due to upcoming 2.3 release that will be available soon.

[gwharton]

I really don't agree with this new process to be honest. The decision to not fix any bugs on 2.2 unless they are also present in 2.3 seems a strange one!

[ghost]

@gwharton I'm tested it now on 2.2-develop, i'm not able to reproduce this on 2.2-develop.

[gwharton]

Looks like it may have been fixed in MAGETWO-91477

https://github.com/magento/magento2/commit/9a7c9e553b1c9814907105388bffc2e8a91353a5#diff-dfb3ee5a7f863458afea75f5524cd2e5

[ankurverma5540]

I am facing the same issue. What need to done to fix this issue? I am using Magento 2.2.5 and i don't have Magento folder in lib/internal. I created that folder place files according this commit
9a7c9e5#diff-dfb3ee5a7f863458afea75f5524cd2e5
But still not working.

[donovandb]

Magento 2.2.1
Just adding that I did not have this problem until enabling authorize.net.
We had "bluepay" up until Nov. "Send Order Email Copy To" emails were working fine. We switched to Authorize.net and now they are no longer working. Hope that helps.

[magento-engcom-team]

Hi @bnymn. Thank you for your report.
The issue has been fixed in magento/magento2#18471 by @gwharton in 2.3-develop branch
Related commit(s):

• ad50297e7bf4ea39db62f0969579a1ca8eb5f1a3
• e16ff74e4f5f24a4a2530b6aced6ef50032515e0
• 621d2cfeaf8e0a15e592cdc001c856385b3cbd83
• b6f9e48289119117df230b6578ac9ff3d69e4996
• 0dc85785e522e2be8c72dfeaee7e9f5054195034
• 122019c953037df74ef97245a42b274eae2e6639
• 193c6c2f6facf7276c1c8858d29ea3b847062ef5
• bd0aa57cc837918335015d051f08cf380dc186d0
• 523b0464966f81f1f01aa13073092bfddf363219
• 424929fe9aee1005601cc2c9c7ad0090741be723
• c32ca7a0d58cbc57276349b26eb5ecd38451fd2d
• e39ce7a3f2a7e6ee134cff9a097b7321756c32cf
• 99621b32f8c7d3d12f83db7e67f5f1c1ef3e7f31
• f171c9d6ab035439ffb6374ec14dd8d51123dcd2

The fix will be available with the upcoming 2.3.1 release.

[coatesjonathan]

Hi, how do I get this merged into 2.2.5? I need this fixed

[LiamKarlMitchell]

How to backport to 2.2.5 please, has someone got an extension plugin for this, it's kind of an important functionality to let orders email know of orders...

[helefa]

I'm having this issue in 2.2.4 and cannot upgrade to 2.3. Is there a fix for my version?