Magento2: Missing Billing Address Info via Paypal Express Checkout

Created on 12 Jan 2018 · 21Comments · Source: magento/magento2

I've been running Magento 2.2.2 CE on RHEL with apache 2.4.6

Missing Billing Address using Paypal Express Checkout ( Production ) this issue is similar with #5873

Preconditions

RHEL 7.4
Magento version 2.2.2 CE ( no Data )
PHP 7.1.13
Mysql 15.1 Distrib 10.1.30 - MariaDB

Steps to reproduce

Create a Freshly install Magento 2.2.2 ( No Data )
Configure Paypal Express Checkout in Admin Panel
Add a Test Product (without a Weight) For checkout purposes
Go thru the whole order process until successful payment.
Magento Email to customer ( No Billing Address )
Check magento Sales -> Order ( Order has No Billing Address )

Expected result

Billing Address is supposed to be added when a user is currently logged in. I also did try to add the billing before checking out added the right details on the billing but still no avail.

Actual result

Blank Billing Address in Admin Panel

Format is valid

Source

Joedel-Esco

👍10

Most helpful comment

@magewallet do you mind linking the commit for this fix?

crantron on 5 May 2018

👍5

All 21 comments

email missing billing info

here is a screenshot of magento automated email from orders. still the billing details is blank/missing

Joedel-Esco on 12 Jan 2018

I am not able to understand why there is no fix inside the 2.2.2 version yet. This is a major bug. Please help us to resolve this.

magewallet on 29 Jan 2018

👍2

This is also happening to me - definitely a bug.

heyepic on 1 Feb 2018

Happened also to me. Magento is very unstable. I am using it in production environment and I'm facing new bugs like this everyday. Now moving to a custom solution, can't trust magento 2 anymore

s-hajir on 2 Feb 2018

👍5

@magento-engcom-team Just making sure you guys see this. There was more bug reports about this but this is the only one I believe is still open. If you want any logs from anyone, we can all help.

heyepic on 2 Feb 2018

Any update on this issue. I dont believe that no one is reacting on this #5873 and #13149 two tickets. We are really say that its very big issue that stop merchant from using Magento 2.2.2. So please if possible give us some update on the same.

Otherwise how we can convince our client to use Magento 2.

Please help!

magewallet on 19 Feb 2018

Just got the same issue... Getting the {{ }} directives in the backend, in customer mails and in order details in the frontend (customer account). Not that nice...

klein0r on 26 Feb 2018

bump
I have the same issue using Magento 2.2.3

cationstudio on 28 Feb 2018

me 2

simonmaass on 9 Mar 2018

My current workaround:

Ask the customer for the billing address during registration process. No guest orders possible...

app/design/frontend/MKleine/academy/Magento_Customer/layout/customer_account_create.xml

<page xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:framework:View/Layout/etc/page_configuration.xsd">
    <body>
        <referenceBlock name="customer_form_register">
            <arguments>
                <argument name="show_address_fields" xsi:type="boolean">true</argument>
            </arguments>
        </referenceBlock>
    </body>
</page>

klein0r on 11 Mar 2018

Hello

This issue has been fixed in latest release 2.2.4.
I confirmed in my website today.

Thanks to Magento Team.

magewallet on 3 May 2018

@magewallet do you mind linking the commit for this fix?

crantron on 5 May 2018

👍5

Anyone know what commit fixes this problem?

bordeo on 13 Jul 2018

👍3

Anyone know what commit fixes this problem?

catstantin on 20 Jul 2018

👍3 😄1

What would be the commit please?

djuro on 25 Jul 2018

Hi @Joedel-Esco I'm closing this issue on @magewallet comment, that already fixed

ghost on 22 Aug 2018

I had the same issue on 2.3 but not related to the migration
here is the solution which worked for me for anyone still having this issue on 2.3
replace this file /vendor/magento/module-paypal/Model/Express/Checkout.php
with latest of magento version 2.2.4

the update is in this function
_setExportedAddressData

and as its a bug in core file you're fine to replace the core file

aniruddh-capital on 7 Sep 2018

Hi, My recent upgrade is 2.3.1 as magento moves we are upgrading one by one, But we are having an issue which is on Paypal orders we are getting variable prefixes in billing address as email template format. Is there any fix to relates t its.
I tried all above solutions who got fixed, In database also I checked it is perfect. But why it is not fixed yet. We didn't touched anything in code.
Please help me to get a best solution for this.

Please check my attachment

hackronshins on 18 Jun 2019

I'm facing a similar issue

Billing address with two default values, but not the shipping address values.

In my case Paypal disables the possibility to provide a different invoice address during checkout. The checkbox to provide a different billing address get's removed if selecting Paypal. But instead of using the shipment address the fields are transmitted empty.

@aniruddh-capital The original method in 2.2.4 checked for the country:

If the country is predefined this rule would handle the address as valid although only the country was set - not the full billing address due to default values set (eg. if only one country is available).