Magento2: Magento 2.2.2 update gives error 500

[terrybakshi]

After I updated from Magento 2.2.1 to 2.2.2 my Website is not working any longer. Its giving internal server error 500.

Preconditions

Magento 2.2.2
PHP 7.0.

Steps to reproduce

Go to admin and load web setup wizard to upgrade magento 2.2

Expected result

Website should load without any errors

Actual result

[terrybakshi]

[tonybrown85]

@magento-engcom-team I'm experiencing the same issue when upgrading from 2.2.1 to 2.2.2. 500 Internal Server Error. Renaming the .htaccess file will then allow the page to load but all the file assets 500 anyway. Any help to get this resolved asap would be greatly appreciated as we need to upgrade to the latest version for all the fixes and enhancements. Thanks, Tony

[webazad]

Facing same problem

[bvboas]

I had the same problem.

The issue was with apache. It did not have the module "mod_version" installed.

Also, you might want to replace

############################################
## adjust memory limit
    php_value memory_limit 756M
    php_value max_execution_time 18000

############################################
## disable automatic session start
## before autoload was initialized

    php_flag session.auto_start off

############################################
## enable resulting html compression

    #php_flag zlib.output_compression on

###########################################
## disable user agent verification to not break multiple image upload

    php_flag suhosin.session.cryptua off

with

<IfModule mod_php5.c>
############################################
## adjust memory limit
    php_value memory_limit 756M
    php_value max_execution_time 18000

############################################
## disable automatic session start
## before autoload was initialized

    php_flag session.auto_start off

############################################
## enable resulting html compression

    #php_flag zlib.output_compression on

###########################################
## disable user agent verification to not break multiple image upload

    php_flag suhosin.session.cryptua off
</IfModule>

[magento-engcom-team]

@terrybakshi , thank for you report.
When facing a 500 error the first thing you should do is search for your webserver error log. When running on apache it can mostly be found in one of these 2 locations:
/var/log/httpd/ -> centos, archlinux ...
/var/log/apache2/ -> debian, ubuntu ...

[tonybrown85]

Thank you @bvboas I will give that a try. Much appreciated!

[terrybakshi]

was able to fix the issue by turning on the module "mod_version" on apache no more error 500 while update or on checkout page so far

[magento-engcom-team]

@terrybakshi , thanks for you update.
Please refer to the Community Forums or the Magento Stack Exchange site for advice or general discussion about this issue. The GitHub issue tracker is intended for Magento Core technical issues only.

[Almusamim]

@bvboas thanks.. I uncommented mod_version and it works now :)
Took me few hours to solve this :/

[gino-g]

unfortunately, I don't have have access to apache module on my hosting and I can't change or enable mod_version.
Hoe can i resolve it?

[bvboas]

@gino-g edit the .htaccess file and find the code similar to (there are multiple instances):

    <Files auth.json>
        <IfVersion < 2.4>
            order allow,deny
            deny from all
        </IfVersion>
        <IfVersion >= 2.4>
            Require all denied
        </IfVersion>
    </Files>

If your apache version is equal or greater to 2.4, leave these lines:

    <Files auth.json>
            Require all denied
    </Files>

If your apache version is lower than 2.4, leave these lines:

    <Files auth.json>
            order allow,deny
            deny from all
    </Files>

[gino-g]

@bvboas
Hi,
Thank you for a quick response but unfortunately for me, even after removing the section 1

Require all denied

(my apache is 2.4.3-25) it did not work.

Changed my php to 7.1, even that did not help.
My upgrade was smooth and I can still execute all SSH commands but i wonder what went so wrong?

Any help getting it up would really mean a lot ..
Thank you again.

[gino-g]

Hi,
I tried generating the same error on my localhost by commenting mod_version and I was not able to get the same 500 Internal server Error.
So, I am really not sure it is this one thing which is holding back the webpage..

Can someone guide me?

[paginasweb]

you are the boss, mod_version was the issue , thanks

[Jamesyahugh]

cPanel Solution

[Ctucker9233]

This still exists on 2.2.4...I can't find mod_version and I'm hosted with siteground. Any advice?

[Ctucker9233]

@magento-engcom-team This is still an issue. I checked with my hosting service and they tell me that the server is configured correctly.

[terrybakshi]

To Enable Apache or PHP Modules Using EasyApache
Log in to WHM as the 'root' user.
In the Find box type easy.
Click EasyApache (Apache Update).
Leave default, and then click the gear icon (Customize Profile).
Leave default, and then click Next Step.
Click Exhaustive Options List.
Click the name of the Apache or PHP module, and then click Save and build.

[Karanp13]

Please try to remove unnecessary data from .htaccess, You will defensively solved.

[ghost]

@terrybakshi, thank you for your report.
We were not able to reproduce this issue by following the steps you provided. If you'd like to update it, please reopen the issue.

[binamandiri]

I had the same problem.

The issue was with apache. It did not have the module "mod_version" installed.

Also, you might want to replace

############################################
## adjust memory limit
    php_value memory_limit 756M
    php_value max_execution_time 18000

############################################
## disable automatic session start
## before autoload was initialized

    php_flag session.auto_start off

############################################
## enable resulting html compression

    #php_flag zlib.output_compression on

###########################################
## disable user agent verification to not break multiple image upload

    php_flag suhosin.session.cryptua off

with

<IfModule mod_php5.c>
############################################
## adjust memory limit
    php_value memory_limit 756M
    php_value max_execution_time 18000

############################################
## disable automatic session start
## before autoload was initialized

    php_flag session.auto_start off

############################################
## enable resulting html compression

    #php_flag zlib.output_compression on

###########################################
## disable user agent verification to not break multiple image upload

    php_flag suhosin.session.cryptua off
</IfModule>

this is works, thanks you

[imranbashirseo]

hi
i am facing error on magento 2 for installation on my vps my mod_version is also enable which i enable through WHM but when i am renaming my htaccess on my vps installation running but css and other settings nothing showing as pr theme however this theme is working fine on my localhost

i am sharing my htaccess which is on live anyone can help me plz?
htaccess(1).zip