Magento2: Stores all use same return path when "send email" from Order page

[shanevbg]

Using Magento 2.1.1 with multiple stores, when I send a customer email from the order page, it uses the same return path as the default (all other emails get routed correctly, and the correct email is in the order, just not being used as the sender/return path)

Preconditions

1. PHP Version 7.0.8-0ubuntu0.16.04.3
2. MySql 5.7.15

3. Magento 2.1.1

   Steps to reproduce

4. Have more than one store in Magento setup properly to send email from a different address

5. Make an order from the second store to ensure it uses correct email
6. Go into dashboard to view last orders and select order from secondary store(or go to /sales/order/view/order_id/)
7. Send email to customer (I use a test account)

8. Check email that customer received

   Expected result

9. Email should use same email address as in the body of email & the magento store that the order originated from uses for sending emails, not the default email address

   Actual result

10. Email has default website magento email address, not store specific

11. I'd include logs for email, but am unclear as to how to get those.
12. Email body includes links to store 1 as well as store 2 e.g.
    <a class=3D"logo" href=3D"https://[STORE_2]/" style=3D"color: #1979c3; text-decoration: none;">

<img width=3D"180" height=3D"52" src=3D"https://[STORE_1]/pub/static/frontend/Magento/luma/en_US/Magento_Email/log= o_email.png" alt=3D"Kratom Bulk Powders" border=3D"0" style=3D"border: 0; h= eight: auto; line-height: 100%; outline: 0; text-decoration: none;"></a>

[olysenko]

Hi, internal ticket was created MAGETWO-59719

[mohsinahmed22]

I am also facing this issue ? any fix yet?

[Sanfam]

@olysenko , is there a good way to get a status update once a patch is created to address this issue?

[ntoombs19]

I can confirm this issue still exists in 2.1.3

[briannambui]

Still having issues. Is there a fix?

[ntoombs19]

@briannambui - Yes you can find a patch in this issue https://github.com/magento/magento2/issues/8117

[lee586]

Experiencing same issue with Magento CE 2.1.8

[magento-engcom-team]

@shanevbg, thank you for your report.
We were not able to reproduce this issue by following the steps you provided. If you'd like to update it, please reopen the issue.
We tested the issue on 2.3.0-dev, 2.2.0, 2.1.9

[aashworth-ldg]

We are experiencing this issue on EE 2.1.9, following the same steps as outlined in this issue (and a referencing issue #8066).

Can this be re-opened?

[kkdg]

It's still happening, why @magento-engcom-team can't you reproduce it while many others can?

[jmbatty]

I too have the same behavior on 2.2.2
I have 3 store fronts / websites under the same magento install, and order confirmations for the store front #2 or #3 will not use the email address of the default (#1) store. which is for me [email protected].

[pickl3d]

we also have this issue, how are we supposed to run a business when half our customers don't get an order email @magento-engcom-team ?? re-open please!

[hostep]

@magento-engcom-team: we can reproduce this on Magento 2.2.3 and 2.1.11.

There is however one crucial configuration missing in the initial post, you have to enable the following setting to be able to reproduce it:
Stores > Configuration > Sales > Sales Emails > General Settings > Asynchronous sending

Can you guys try to reproduce it with this config setting enabled? And then use the cronjobs to trigger sending the mails.
Thanks!

@ all who suffer from this bug, you can avoid it by disabling the above setting, or using the fix from @WMV-SYSTEMS: https://github.com/magento/magento2/issues/8117#issuecomment-272242715

[zack6849]

@magento-engcom-team still seeing this issue on our store as well, we have hot patched the code and had it in place for months, but how long are you going to keep a bug such as this in your product? Multistore is a mess in many places and in dire need of better support